Consumer Insights
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Consumer InsightsArticles & Opinions
Why Is Customer Service Still So Awful?
August 2017
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Consumer Insights
Articles & Opinions
He Said/She Said: What’s Really Going On Across Channels?
July 2017
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Consumer Insights
Articles & Opinions
What Will Fix Stores?
June 2017
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Consumer Insights
Articles & Opinions
Moving Past the World of ‘Not Exactly’
June 2017
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Business StrategyArticles & Opinions
Retail Is Like Cards Against Humanity: SAP Retail Forum Report Out
September 2016
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Consumer Insights
Articles & Opinions
What Is ‘The Maker Movement’, And Should You Care?
September 2016
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Retail PerformanceArticles & Opinions
The Best And Worst Digital Gift Card Experiences: 2016
August 2016
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Consumer Insights
Articles & Opinions
Retail’s New Normal: Experiences vs. Things
August 2016
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Consumer Insights
Speeches
The Millennial Mindset: Microsoft Envision 2016 Panel
April 2016
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Consumer Insights
Articles & Opinions
Sam Ash: How One Retailer Just Made A Lifelong Customer
March 2016
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Consumer Insights
Articles & Opinions
What A Difference A Lens Makes
November 2015
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Consumer Insights
Articles & Opinions
Are Retailers Finally Getting Serious About Servicing Plus Size Women?
September 2015