Research
Consumer Insights
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Retail PerformanceNewsletter Articles
The Problem With The Modern Customer Experience
March 2023
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Consumer InsightsNewsletter Articles
Rethinking The Customer Experience – Let’s Face It, It’s Not Getting Any Better Out There
March 2023
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Loyalty/CRMNewsletter Articles
The Story Behind The Story
March 2023
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Consumer Insights
Benchmarks
The eBook: What Makes An Excellent Customer Experience?
March 2023
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Loyalty/CRM
Newsletter Articles
Do Customers Enjoy Shopping With You?
March 2023
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Consumer Insights
Benchmarks
What Makes An Excellent Customer Experience? Customers And Retailers Weigh In
February 2023
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Consumer Insights
Newsletter Articles
He Said/She Said: Retailers Give Themselves High Marks (And Customers Disagree)
January 2023
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Loyalty/CRM
Newsletter Articles
Sneak Peak At Our Upcoming Customer Experience Report
December 2022
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Consumer Insights
Newsletter Articles
Consumers To Retailers: ‘We Need To Talk!’
November 2022
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Pricing and PromotionsNewsletter Articles
Retail Tech: Who’s Driving The Agenda Here?
October 2022
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Pricing and Promotions
Newsletter Articles
Dynamic Pricing? Fuhgeddaboudit
August 2022
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eCommerceNewsletter Articles
The Online Conundrum
February 2022