The Candid Voice in Retail Technology: Objective Insights, Pragmatic Advice

RSR Research (Retail Systems Research, LLC) Privacy Policy

RSR creates content concerning the retail industry and related or supporting industries. Our content is free to the community, however there are some cases where such content is made available only to registered users, and in some cases registration information is provided to the third parties that sponsor specific pieces of content that we provide. This policy explains when and how your information might be shared and the steps we take to ensure your data is safe.

We use the information we collect on our Web site to deliver services and to enhance your experience. Please read below for specific details on our policy.


We do not sell or rent lists or usage information.

We do not accept any advertising on our site and therefore have no information reporting requirements to any third party.

We may aggregate statistics about how our site is accessed, frequency of “opens”, the number of click-throughs, first interaction, last interaction, and indirect clicks. We examine this information for internal purposes only. We may share certain of this information in aggregate when requested by Benchmark report sponsors to indicate the level of interest in the report.

We DO ask you to identify yourself (email, industry, position, title) when you take one of our surveys. We never share this information, or any of your individual responses, with anyone, ever – there are no exceptions to this rule. The information you provide is used to classify your responses for aggregation only. You are not asked to have an RSR USER PROFILE (see YOUR PRIVACY, below) to answer our surveys, nor does answering a survey create a Profile. We also offer confidential complimentary copies of each Benchmark report to its survey participants.

We DO share information (name, company, position, and email address) about those who download Benchmark Reports and “E-Books” with the report sponsors. When you download a Benchmark Report, you will be prompted to log in with your RSR USER PROFILE (see YOUR PRIVACY, below) or register to create a Profile. Individuals who download reports (for up to 90 days following a report’s release date, as posted on RSR’s website) are opting in to have their information (name, company, position, and email address) shared with the report sponsors. This opt-in is a requirement to access the report and cannot be bypassed. This arrangement enables RSR to provide content free of charge. To limit the amount of potential contact from sponsors, RSR places a maximum number of sponsorships on each report.

We DO NOT share information about those who access RSR content that does not require a download (for example, RSR’s Newsletter articles), all usage information is kept only for internal purposes and is never shared with any third parties for any reason. Internal purposes relate to improving site usage and increasing the quality and relevance of the content we provide.

Your Privacy

RSR maintains two references to registered individuals: the RSR USER PROFILE, and the RSR SUBSCRIBER LIST.

RSR asks that individuals provide an email address as their login identity when registering for a Profile on our web site. This ensures a unique identity for the purposes described above.

During the registration process, new users are added to RSR’s subscriber list to receive additional communications about newsletters and reports, upcoming events, Benchmark surveys, and can specify topics of interest for more personalized communications. Users opt-in to receive these communications. If you choose to not check any of the Contact boxes, you will not be included in RSR’s Subscriber List.

Once you are on the RSR Subscriber List, you may ask to be removed at any time. Every email that RSR sends contains a link where you can manage your contact preferences as well as unsubscribe. Unsubscribing from RSR’s Subscriber List does not delete your user profile.

You may change your RSR Profile at any time by logging on to the RSR website and selecting EDIT DETAILS on the ACCOUNT DETAILS page.

You may remove your RSR Profile at any time. To remove your RSR Profile from RSR’s database of registered users, please email with your request. Once your user profile is deleted, you will be sent a confirmation. Your profile, download history, and contact preferences will not be saved and you will not be able to access RSR’s Benchmark downloads without registering again.

Additionally, unsubscribe requests or issues may also be sent to the following postal address:

8725 NE 10 Ct, Miami, FL 33138, USA

RSR may update this privacy policy without prior notice. Any updates or changes will be prominently displayed. If you have any questions or concerns, please contact us at any time.