The Candid Voice in Retail Technology: Objective Insights, Pragmatic Advice

The eBook: What Makes An Excellent Customer Experience?

Membership: Unknown
Status: Unknown
Private: FALSE

With competition seemingly everywhere and always just a click away, many retailers have identified that offering an excellent customer experience is the way in which they plan to differentiate their brand.

But what is an “excellent customer experience”? We asked roughly 100 retailers – and 1,000 consumers – to find out. It turns out there are a lot of breaks between their perceptions of what is – and what should be.

Download the Report


Your download should have started automatically. Just in case, here's a link to the download you requested
2023 CX eBook

Supported by
  • Iorma