Industry Issues
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Industry IssuesArticles & Opinions
Fear & Loathing On The Amazon/Whole Foods Trail
August 2017
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Industry Issues
Articles & Opinions
The Resilient #2 Pencil
August 2017
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Consumer InsightsArticles & Opinions
Why Is Customer Service Still So Awful?
August 2017
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Consumer Insights
Articles & Opinions
The ‘Retail Apocalypse’ Is Fake News: Just Ask The Consumer
August 2017
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DisruptorsArticles & Opinions
Three Stories About Amazon In July That Turned Out Not To Be True
July 2017
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Industry Issues
Articles & Opinions
Amazon’s Activities: Moving Past The First Flush Of ‘Wow’
June 2017
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Retail PerformanceArticles & Opinions
Wal-Mart And Retail Maturity
June 2017
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Disruptors
Articles & Opinions
Amazon Buys Whole Foods: What It Means For Retail
June 2017
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Industry Issues
Articles & Opinions
Why 'Retail Paradox'?
June 2017
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Disruptors
Articles & Opinions
What Does the iPhone Mean for Online Shopping?
June 2017
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Retail Performance
Articles & Opinions
Endless False Flags And Bad Data On The Retail Industry Are Tainting Reality
June 2017
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Technology Industry InsightsArticles & Opinions
Salesforce Xchange: Does Culture Matter?
May 2017