RSR Research

Home Delivery: Retailers’ Brave New World

10 November 2015, 10:00

Nikki Baird

Home delivery, long a dormant and specialized activity for retailers selling large durable goods like furniture and appliances, is experiencing a renaissance, driven increasingly by consumers’ expectations for a seamless cross-channel experience. They are rapidly becoming accustomed to receiving packages at their door, and are more and more aware that retailers with stores have an […]

Retail Supply Chain Execution: New Requirements To Meet New Demand

16 October 2015, 09:45

Steve Rowen

Shoppers don’t care about channels anymore. And retailers admit they have to rethink their supply chain strategies from the ground up as a result. In this newest benchmark report, we find some stark differences in how the best retailers’ strategies already differ from those of their competitors. While average and lagging retailers are distracted by such […]

Omni-Channel 2015: Taking Time, Money, Commitment And Technology

23 September 2015, 12:31

Paula Rosenblum

It’s amazing how quickly cross-channel consistency has gone from profit boon to table stakes. While most retailers accept that consumers’ paths-to-purchase are influenced by digital channels, they find it incredibly hard to keep up with those shoppers. Customer visibility across channels is considered the most important enabler and the hardest goal to achieve. Finally, even […]

The Internet Of Things In Retail: Great Expectations

20 August 2015, 09:30

Nikki Baird

The Internet of Things (IoT) in retail has had such a large amount of hype and an awful lot of buzz around it that many people don’t even know what it really means. Many of the use-cases featured by vendors are interesting, but not necessarily valuable. But it raises the question: what do retailers really […]

Empowering the Store Employee: Benchmark 2015

16 July 2015, 12:55

Nikki Baird

In recent years, the omni-channel world has turned retail on its ear. But after all the innovation, retailers have spoken: the store is back – and employees are going to be a key driver to its success. Our retail respondents tell us that they are trying to provide services in stores that consumers just can’t […]

Pricing 2015: Learning to Live in a Dynamic, Promotional World

17 June 2015, 10:08


When it comes to pricing, retailers stand at the intersection of many crossroads. They believe their promotions are effective, even though they don’t have a lot of measures in place to track promotional effectiveness. They feel increased competitive pressures, but have yet to take the steps they need to use competitive price intelligence with any […]

Commerce Convergence: Closing the Gap Between Online and In-Store

29 May 2015, 08:02

Steve Rowen

Retail is not about channels, it’s about solving problems. Retailers already understand that the digital realm needs to influence all consumer touchpoints, and support all aspects of the shopping journey. And they understand that the experience they are delivering today falls far short of their desired experience. But when it comes to how to support […]

Retail Payments: Consumer Control and the Need for Speed

23 April 2015, 09:17

Nikki Baird

When it comes to payments, times are changing. Fast. Retailers find themselves in an uncertain world, with little certainty on the horizon: after a few rough years of data breaches, theft, and fraud, retailers are already feeling pretty beat up. But despite a resulting emphasis on data security and privacy, retailers find they have no […]

Advanced Analytics in Retail: Retailers Fixate On The Customer

25 March 2015, 09:28

Steve Rowen

Retailers are putting so much mind-share into analyzing customers’ digitally enabled shopping behaviors that many are missing other opportunities. For example, most retailers do not believe understanding the impact of their cross channel promotions is very important. Similarly, only one-half of retailers are believe that advanced analytics are extremely important in discovering unauthorized access to […]

Modern Merchandising: Managing Complexity with New Tools and Techniques

19 February 2015, 09:28

Steve Rowen

Things have changed in the world of merchandising. Driven by the ascendancy of marketing, the proliferation of product information channels, and advances in computing power, merchants can now do in minutes at the push of a button what used to take hours of writing, data entry and manual review. However, the state of this merchandising […]

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