RSR Research

Pricing 2015: Learning to Live in a Dynamic, Promotional World

17 June 2015, 10:08

sbaird

When it comes to pricing, retailers stand at the intersection of many crossroads. They believe their promotions are effective, even though they don’t have a lot of measures in place to track promotional effectiveness. They feel increased competitive pressures, but have yet to take the steps they need to use competitive price intelligence with any […]

Commerce Convergence: Closing the Gap Between Online and In-Store

29 May 2015, 08:02

Steve Rowen

Retail is not about channels, it’s about solving problems. Retailers already understand that the digital realm needs to influence all consumer touchpoints, and support all aspects of the shopping journey. And they understand that the experience they are delivering today falls far short of their desired experience. But when it comes to how to support […]

Retail Payments: Consumer Control and the Need for Speed

23 April 2015, 09:17

Nikki Baird

When it comes to payments, times are changing. Fast. Retailers find themselves in an uncertain world, with little certainty on the horizon: after a few rough years of data breaches, theft, and fraud, retailers are already feeling pretty beat up. But despite a resulting emphasis on data security and privacy, retailers find they have no […]

Advanced Analytics in Retail: Retailers Fixate On The Customer

25 March 2015, 09:28

Steve Rowen

Retailers are putting so much mind-share into analyzing customers’ digitally enabled shopping behaviors that many are missing other opportunities. For example, most retailers do not believe understanding the impact of their cross channel promotions is very important. Similarly, only one-half of retailers are believe that advanced analytics are extremely important in discovering unauthorized access to […]

Modern Merchandising: Managing Complexity with New Tools and Techniques

19 February 2015, 09:28

Steve Rowen

Things have changed in the world of merchandising. Driven by the ascendancy of marketing, the proliferation of product information channels, and advances in computing power, merchants can now do in minutes at the push of a button what used to take hours of writing, data entry and manual review. However, the state of this merchandising […]

Mobile Retail Finds New Purpose

28 January 2015, 08:54

Paula Rosenblum

It’s difficult to fathom how quickly retail is changing as a result of smart mobile devices. It is no secret that retailers are no longer in control, and the question has quickly become, “What can we do to get back in the game?” The good news is that retailers know their best chance right now […]

eCommerce in Context: Coping With Maturity

17 December 2014, 12:01

Brian Kilcourse

Retail eCommerce is moving into a new phase: out of the high-growth races of the Internet’s early days to managing eCommerce in the context of the total shopping experience. But managing that transition is not easy, as both Retail Winners and their lagging peers prove. Download RSR’s latest report, eCommerce in Context: Coping With Maturity, […]

Assortment and Planning: Changing Times, New Opportunities

12 November 2014, 13:22

Steve Rowen

Today, consumers’ paths to purchase begin in the digital domain, severely limiting retailers’ ability to analyze and influence purchase decisions. For consumers, it’s just shopping (redefined). For retailers it could mean a whole new go-to-market strategy, as they shift from a purely product-centric planning approach to one that puts customer shopping behaviors at the center […]

Retail Growth Strategies in 2014

11 November 2014, 14:29

Brian Kilcourse

Retailers are driven to grow. This is a long-standing truth. Yet it would seem certain markets are saturated, while others are emerging, and ripe for retailer expansion. So, when we embarked on this commissioned study, we were fairly certain that we’d find retailers looking those emerging markets for growth. It turns out this was not […]

The State of Home Delivery 2014: Issues and Answers

18 September 2014, 12:54

sbaird

Consumers are placing new, omni-channel driven demands on the retail ecosystem for faster deliveries, with tighter delivery time windows and value added services. Those same shoppers have many more buying choices than ever before, and will not hesitate to switch if they are dissatisfied in any way with proposed delivery options. To find out what […]

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