RSR Research

Omni-Channel Retail 2014: Double Trouble

12 August 2014, 14:45

Nikki Baird

Consumers now expect to begin and end their shopping experience in the digital domain, or augment their store experience with digital mobile.  It’s no longer an option.  It’s a requirement. Retailers who don’t offer a seamless experience that traverses the digital and physical domains are at a disadvantage. For consumers, it’s just shopping, redefined. RSR’s […]

What’s In Store for Stores? Benchmark Report 2014

19 June 2014, 15:11

Steve Rowen

In the midst of retail’s Reset Moment, retailers are finally starting to funnel technology back into their stores. So far, the safe bets are associated with labor productivity and shopper satisfaction surveys. However, if the store is to once more become a relevant stop in the shopping experience, they have a long ways yet to […]

Retail Supply Chain Strategy: The Next Big Thing

30 May 2014, 07:45

Brian Kilcourse

As consumers gain power, not only do they start shopping in more complex ways, they expect retailers to be able to fulfill their increasingly complex demands quickly — and without issue. As a result, the next generation supply chain is truly the next big thing for retail. The problem is, as this report discovers, retailers are just […]

The Pricing Paradox: Maximizing Margin In A Promotion-Driven Environment

10 April 2014, 13:17

Nikki Baird

Retailers have been along for a rough ride over the last seven years, and nowhere has this been reflected more strongly than in their price strategies. Between the rise of smartphones and transparency, the economic downturn, and a certain amount of promotional fever, retailers have had to assimilate a lot of change in a short […]

Mobile In Retail: Reality Sets In

25 February 2014, 10:50

Steve Rowen

Thanks to their love of smart mobile devices, consumers have shaken retail to its foundations. With brand new digital paths-to-purchase, times have truly changed, and retailers are absorbing what that change means to their businesses. In this, our 3rd annual benchmark on the state of Mobile in Retail, we wanted to find out exactly how […]

Retail Analytics Moves To The Frontline: Benchmark 2014

8 January 2014, 09:55

Brian Kilcourse

RSR’s latest study on BI & Analytics in Retail shows those retailers that understand the strategic importance of new data about the customer experience are already becoming the next generation of Retail Winners. Some highlights from the study: The ability to plan and execute more effectively has supplanted reporting results as the most important use […]

Supply Chain Execution 2014: Making Omni-Channel Profitable

11 December 2013, 11:24

Nikki Baird

The retail supply chain as it currently exists was designed to support a cost structure and a business model that is rapidly becoming obsolete: a store-only model. Given the supply chain’s relative isolation from omni-channel transformation to date, are retailers aware of the pressure that is building? Do they have a plan to address it? […]

The Great Leveler: eCommerce’s Next Move

13 November 2013, 09:47

Paula Rosenblum

In this year’s annual eCommerce benchmark, we found fascinating similarities between the largest and smallest retailers, all of whom are challenged by Amazon.com’s continued march across the digital landscape. The sharpest differences were actually found between under- and over-performing retailers, whom RSR call Laggards and Retail Winners, respectively. Highlights at a glance: Laggards are focused […]

Merchandising Today: Benchmark Report 2013

19 September 2013, 09:49

Steve Rowen

This year, in RSR’s sixth annual merchandising benchmark, the new digital merchant perspective comes into sharper focus — as does a host of new challenges, opportunities, and technology enablers. Some highlights at a glance: The largest retailers report they’re challenged to identify new ideas and innovate quickly, while facing encroachment on all sides. Underperforming retailers are […]

Retail Marketing 2013: Organizational Drift

27 August 2013, 15:35

Nikki Baird

Retail marketing has received a tremendous amount of attention over the last 18 months. It has gone from its own department doing its own thing — down to its own technology purchases — to the center of attention in an enterprise-wide omni-channel transformation. Big, rapid changes mean lots of new challenges, and this year’s benchmark report shows […]

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