RSR Research

Technology’s Role in Retail Innovation and Growth

6 January 2016, 11:33

Nikki Baird

Retail historically has not been an industry focused on technology’s role in driving innovation or growth. In fact, it is fair to say that retail as an industry has taken on the laggard’s role of avoiding technology investments for as long as possible. But as consumer technology has exploded in the marketplace, those lagging retailers […]

Merchandising 2016: Big Changes Coming

8 December 2015, 13:21

Steve Rowen

A retailer’s assortment has always been important: in the digital age, however, it has become a matter of make or break. To compound matters, new consumer shopping behaviors have made the merchandising process infinitely more difficult. Consumers just don’t shop the way they did a few years, months, or in some cases, even weeks ago. […]

Home Delivery: Retailers’ Brave New World

10 November 2015, 10:00

Nikki Baird

Home delivery, long a dormant and specialized activity for retailers selling large durable goods like furniture and appliances, is experiencing a renaissance, driven increasingly by consumers’ expectations for a seamless cross-channel experience. They are rapidly becoming accustomed to receiving packages at their door, and are more and more aware that retailers with stores have an […]

Retail Supply Chain Execution: New Requirements To Meet New Demand

16 October 2015, 09:45

Steve Rowen

Shoppers don’t care about channels anymore. And retailers admit they have to rethink their supply chain strategies from the ground up as a result. In this newest benchmark report, we find some stark differences in how the best retailers’ strategies already differ from those of their competitors. While average and lagging retailers are distracted by such […]

Omni-Channel 2015: Taking Time, Money, Commitment And Technology

23 September 2015, 12:31

Paula Rosenblum

It’s amazing how quickly cross-channel consistency has gone from profit boon to table stakes. While most retailers accept that consumers’ paths-to-purchase are influenced by digital channels, they find it incredibly hard to keep up with those shoppers. Customer visibility across channels is considered the most important enabler and the hardest goal to achieve. Finally, even […]

The Internet Of Things In Retail: Great Expectations

20 August 2015, 09:30

Nikki Baird

The Internet of Things (IoT) in retail has had such a large amount of hype and an awful lot of buzz around it that many people don’t even know what it really means. Many of the use-cases featured by vendors are interesting, but not necessarily valuable. But it raises the question: what do retailers really […]

Empowering the Store Employee: Benchmark 2015

16 July 2015, 12:55

Nikki Baird

In recent years, the omni-channel world has turned retail on its ear. But after all the innovation, retailers have spoken: the store is back – and employees are going to be a key driver to its success. Our retail respondents tell us that they are trying to provide services in stores that consumers just can’t […]

Pricing 2015: Learning to Live in a Dynamic, Promotional World

17 June 2015, 10:08

sbaird

When it comes to pricing, retailers stand at the intersection of many crossroads. They believe their promotions are effective, even though they don’t have a lot of measures in place to track promotional effectiveness. They feel increased competitive pressures, but have yet to take the steps they need to use competitive price intelligence with any […]

Commerce Convergence: Closing the Gap Between Online and In-Store

29 May 2015, 08:02

Steve Rowen

Retail is not about channels, it’s about solving problems. Retailers already understand that the digital realm needs to influence all consumer touchpoints, and support all aspects of the shopping journey. And they understand that the experience they are delivering today falls far short of their desired experience. But when it comes to how to support […]

Retail Payments: Consumer Control and the Need for Speed

23 April 2015, 09:17

Nikki Baird

When it comes to payments, times are changing. Fast. Retailers find themselves in an uncertain world, with little certainty on the horizon: after a few rough years of data breaches, theft, and fraud, retailers are already feeling pretty beat up. But despite a resulting emphasis on data security and privacy, retailers find they have no […]

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