RSR Research

Pricing 2016: Life Becomes Unmanageable

28 April 2016, 09:03

Nikki Baird

RSR has been benchmarking retailer pricing for nine years. Back in 2012, we began expressing serious concerns about both strategies and tactics, but retailers seemed convinced they could win the race to the bottom on price − or at least, by participating in the race, they could stay in the game. Fast forward to 2016, and […]

How Application Performance Is Mission-Critical To Win In Retail

8 April 2016, 09:57

Brian Kilcourse

A successful digital selling environment doesn’t come about by accident. It’s the outcome of good design, and constant monitoring to ensure performance and content are up to date and adequate. The reliability and scalability of the digital channel offering is as integral to its value as feature and function. The good news is that application […]

Mobile In Retail: The New Normal

31 March 2016, 10:46

Steve Rowen

Are retailers and consumers finally aligned regarding the value of mobile technologies as an important component of the shopping experience? That’s the question that this study seeks to answer. What we find, however, is that even though retailers’ acceptance of consumer mobile behaviors has grown significantly in just one year (since our last mobile study), […]

Digital Divergence: The Future of Digital Commerce

11 February 2016, 09:34

Nikki Baird

This is our 6th consecutive report on eCommerce. Within, retailers steadfastly tell us that — despite the best intent — digital convergence is still a long ways off. However, things get particularly interesting when we start to look at what form this convergence will ultimately take — because it increasingly looks like digital convergence means different things to […]

Technology’s Role in Retail Innovation and Growth

6 January 2016, 11:33

Nikki Baird

Retail historically has not been an industry focused on technology’s role in driving innovation or growth. In fact, it is fair to say that retail as an industry has taken on the laggard’s role of avoiding technology investments for as long as possible. But as consumer technology has exploded in the marketplace, those lagging retailers […]

Merchandising 2016: Big Changes Coming

8 December 2015, 13:21

Steve Rowen

A retailer’s assortment has always been important: in the digital age, however, it has become a matter of make or break. To compound matters, new consumer shopping behaviors have made the merchandising process infinitely more difficult. Consumers just don’t shop the way they did a few years, months, or in some cases, even weeks ago. […]

Home Delivery: Retailers’ Brave New World

10 November 2015, 10:00

Nikki Baird

Home delivery, long a dormant and specialized activity for retailers selling large durable goods like furniture and appliances, is experiencing a renaissance, driven increasingly by consumers’ expectations for a seamless cross-channel experience. They are rapidly becoming accustomed to receiving packages at their door, and are more and more aware that retailers with stores have an […]

Retail Supply Chain Execution: New Requirements To Meet New Demand

16 October 2015, 09:45

Steve Rowen

Shoppers don’t care about channels anymore. And retailers admit they have to rethink their supply chain strategies from the ground up as a result. In this newest benchmark report, we find some stark differences in how the best retailers’ strategies already differ from those of their competitors. While average and lagging retailers are distracted by such […]

Omni-Channel 2015: Taking Time, Money, Commitment And Technology

23 September 2015, 12:31

Paula Rosenblum

It’s amazing how quickly cross-channel consistency has gone from profit boon to table stakes. While most retailers accept that consumers’ paths-to-purchase are influenced by digital channels, they find it incredibly hard to keep up with those shoppers. Customer visibility across channels is considered the most important enabler and the hardest goal to achieve. Finally, even […]

The Internet Of Things In Retail: Great Expectations

20 August 2015, 09:30

Nikki Baird

The Internet of Things (IoT) in retail has had such a large amount of hype and an awful lot of buzz around it that many people don’t even know what it really means. Many of the use-cases featured by vendors are interesting, but not necessarily valuable. But it raises the question: what do retailers really […]

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