Research
Retail Performance
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Business StrategyNewsletter Articles
Retail’s Turning Point Part 2: A Look Ahead
June 2011
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Social ChannelsNewsletter Articles
Customer Service and the ROI of Celebrity
May 2011
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Retail PerformanceNewsletter Articles
A Surefire Indicator of Recovery?
May 2011
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Retail Performance
Newsletter Articles
The “King of Customer Service” Not Who You’d Think
April 2011
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Retail Performance
Newsletter Articles
Borders: Crushed Between A Rock And A Hard Place
February 2011
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Retail Performance
Newsletter Articles
Amazon.com: Are Cracks Appearing in the Armor?
February 2011
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Loyalty/CRMNewsletter Articles
When Differentiation Becomes Customer Expectation: A Cautionary Tale
February 2011
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Retail Performance
Newsletter Articles
Customer Service: A Tale of Two Cities
January 2011
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Store OperationsNewsletter Articles
The In-Store Tech Dilemma
February 2010