The retail industry is overdue for an examination of the role of the employee that goes beyond the store, to all aspects of customer engagement. And so
RSR conducted this, our inaugural study on building a better workforce.

This eBook, the companion piece to our full benchmark Retail Needs A Better Workforce: What Will It Take is an easy to read guide for the business user in RSR’s typical no-nonsense style. It’s a must read for all executives.