The world is changing in ways and at a speed none of us could have predicted a year ago. “Nice to haves” have become table stakes. In this world of feast or famine, some retailers will simply have to manage the enormous volume of orders coming in for outside delivery. Others will struggle to bring customers back to their brands, and to sell items that are relevant in a quasi-locked down world.

All of this has implications on the workforce, and these changes simply can’t be managed manually without a dramatic loss of profits.