Just a few short years ago we titled this research, “What will it take to build a better workforce?”

Now – today – in the wake of a pandemic, supply chain shortages, rising inflation and a help-wanted sign hanging in the front window of nearly every retail storefront, the question has shifted to something far more meaningful: can retailers now shift quickly enough to adapt their workforce management behaviors to meet the needs of a world that has completely changed all around them?

We conducted this study to find out.