Retail has become so much more complicated in recent years on both the customer order side (buy-online-pickup-instore) and on the supply side (bottlenecks, supply chain interruptions) – that the old ways of measuring success (same store sales, labor ratio-to-revenue) just won’t cut it.

What retailers desperately need now, in order to act and react to real-time events as they continue to unfold at a breakneck pace, is a whole new generation of Key Performance Indicators (KPIs). This report seeks to examine how retailers are planning – and investing – for these new tools.