The world isn’t as predictable as it once might have seemed. A “wash, rinse, repeat” retail business model doesn’t work very well anymore, and executive teams are learning that the organization must be designed to take quick action in the face of both unpredictable demand and uncertain supply.

The purpose of this benchmark is to uncover what retail decision makers are doing to address Agility (the ability to quickly adjust to changes in consumer demand), Resiliency (the ability to respond to supply side shocks), and Sustainability (the ability to support ecological, human, and economic well-being).

Like all of our reports, it is free to everyone.