Supply Chain Execution

Out of stocks. Orders coming from new demand sources. Obstructed visibility into inventory – retail has always been fraught with peril, but today’s supply chains are tested in ways no one could have predicted even a few years ago.

What are the best retailers doing differently? And how can we all learn from those lessons?

To answer these questions, we need your help. Please take a few minutes to answer the questions in our 2017 supply chain execution benchmark survey. It should take you no longer than 10 minutes to complete. In exchanges, we’ll send you a pre-release copy of the finished report.

Thanks in advance, and we really look forward to hearing from you.

Customer Engagement

Customer Engagement is one of those buzzwords that has been thrown around so much it has lost most of its meaning. We define it as any interaction a retailer has with a consumer at any touchpoint, with the intent of moving that consumer along their shopper journey. And we intend to put that meaning solidly back into the phrase customer engagement.

Do retailers agree? Do they have a customer engagement strategy in place, and if so, what is it? And is everyone in the organization aligned to that goal?

To answer these questions, we need your help. Please take a few minutes to answer the questions in our 2017 benchmark survey on customer engagement. It should take you no longer than 10 minutes to complete. In exchange, we’ll send you a pre-release copy of the finished report.

Thanks in advance, and we really look forward to hearing from you.

Sincerely,
Nikki Baird and Paula Rosenblum, Report authors

Building A Better Workforce