Tag Archives: workforce-management

Simple Execution

10 December 2013, 10:22

I spent the weekend traveling with a middle school/high school combination robotics team to their finals competition – riding overnight in a coach bus from Denver, CO to Fort Smith, AR. While I was there in the capacity of parent chaperone and marketing team coach, I couldn’t help but wear my retail hat due to […]

Some Hard Truths about Stores

11 June 2013, 11:45

Last week I attended the ShopperTrak user conference. After first going to Manhattan Momentum to talk about the role of the store in the supply chain, thanks to ship from store capabilities, it made for an interesting contrast to attend a user conference where the focus was on store as marketing and commerce. Overall, everyone […]

Employees Who Care

19 February 2013, 11:43

RSR has long sung the virtues of an empowered, knowledgeable workforce. It’s time to also sing the virtues of employees who care enough to do the right thing in a timely way. I had a chance to see a dedicated employee in action, and I want to tell you about it. The woman in question […]

Sneak Peek: RSR’s Upcoming Workforce Management Benchmark

4 December 2012, 11:30

RSR has long argued that retailers must optimize non-selling functions so that a greater percentage of the labor spend can be focused on selling activities – and that’s where workforce management disciplines and supporting technologies come into the picture. In the results of RSR’s soon-to-be released report on the state of Workforce Management in retail, […]

Reflexions on the Store: The Reflexis User Group Conference

25 September 2012, 08:05

It’s been a couple of years since I last attended a Reflexis User Group Conference (called Reflexions), but I had the chance to attend the 2012 event in Las Vegas last week. Some things remain the same. For one, the event is still a love fest – Reflexis’ customers really love the company, and unlike […]

Yet Another Sports Analogy for Retail

25 September 2012, 08:01

Back in January 2012, I made the argument that baseball is a good analogy for business, especially in how the sport uses advanced metrics to “make better decisions faster”. But I also argued that “relentless execution of the basics isn’t a winning strategy all by itself… the best possible case for running as efficiently as possible […]

North American Retail’s First Store Operations Council Meeting

26 June 2012, 12:07

The subject of the store and its future has been top-of-mind for just about everyone involved in any aspect of retail. In a world where a shopper can research, find, and buy products at any hour of the day or night with a couple of clicks on a phone, tablet or full-sized computer, how does […]

How Retail Winners Make Stores More Relevant

10 April 2012, 11:54

This week I’m privileged to be among the speakers at the Global Retailing Conference, hosted by the University of Arizona’s Terry J. Lundgren Center for Retailing. I’m in seriously good company, and I can tell you from past experience, the event is well worth attending. The overarching theme of this year’s conference is “Innovating Customer […]

The ‘P’ Ron Johnson Forgot

31 January 2012, 16:02

Disclaimer. Like Ellen DeGeneres, I also worked for a JCPenney in my youth. I spent about a year in the Visual Merchandising department of the Thousand Oaks Penney’s store, supplying promotional signs to my store as well as the Ventura store and one other that I no longer remember — either Santa Barbara or Oxnard. I […]

The Consumerization of IT and the Future of UI

15 November 2011, 10:46

When it comes to enterprise IT solutions, I tend to put Kronos in the “rock” category, as in “like a rock.” As one Kronosite once told me, they don’t necessarily do things the fastest, and they don’t often push the envelope when it comes to fancy, cutting-edge technology innovations, but once they do decide to […]

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