Newsletter Articles
How Retail Winners Make Stores More Relevant
This week I’m privileged to be among the speakers at the Global Retailing Conference, hosted by the University of Arizona’s Terry J. Lundgren Center for Retailing. I’m in seriously good company, and I can tell you from past experience, the event is well worth attending. The overarching theme of this year’s conference is “Innovating Customer [...]
The Initial Salvos in the Great (Cross-channel) Platform Debate
Last week I attended two very different conferences. The first was AIM Global, where I moderated a panel on the retail track, talking about developments in mobile marketing and the role that auto-ID technologies might play bringing more of the digital experience into the store. The second was RIS News’s Cross-Channel Executive Summit, where I [...]
What’s ‘In-Store’ At Manhattan Associates
Recently I finished up my spring vendor user group blitz with Manhattan Associates’ Momentum conference. I am always impressed with the very pragmatic and yet highly strategic stuff that Manhattan’s customers are doing, particularly when it comes to the in-store side of cross-channel. Manhattan’s retail customers are doing some of the most sophisticated in-store things [...]
Merchant Mobility: Tall Oaks from Little Acorns Grow
RSR has talked a lot about mobile payments, usually in the context of consumer mobility. Most recently we discussed the news that Apple would offer NFC-based payment capabilities on next the iPhone (NFC & Mobile Payments: Is Apple Behaving like ‘70’s Era IBM?, 2/1/11). But what about mobility for the merchant for payment handling? There’s [...]