Tag Archives: pos

The Problem with Stores: Part 3

19 August 2014, 10:41

In the first two articles in this series about the “state of the store today,” I’ve referenced the fact that retailers know they are in a tough spot. Not only do they know that stores are in desperate need of systems overhauls (both customer and employee facing technologies), but they admit that they just don’t […]

JDA Wants to Change the World

13 May 2013, 22:10

As I sat down to write this article, I thought back to how long I’ve known JDA. I can’t attest that I’ve attended Focus, JDA’s user conference, for ten years, but I have certainly known the company as a retail analyst for that long. I haven’t always agreed with the directions JDA has taken over […]

Toshiba Acquires IBM’s Retail Store Solutions: What It Means for Retailers

1 May 2012, 12:18

This week brought us a lot of fodder for a newsletter article. We could ponder Sears spinning off a “big data” service, Microsoft buying a stake in B&N’s Nook, or the relative success of JC Penney’s new strategy to date. But since we had a very useful briefing on the spin-off of IBM’s Retail Store […]

How Retail Winners Make Stores More Relevant

10 April 2012, 11:54

This week I’m privileged to be among the speakers at the Global Retailing Conference, hosted by the University of Arizona’s Terry J. Lundgren Center for Retailing. I’m in seriously good company, and I can tell you from past experience, the event is well worth attending. The overarching theme of this year’s conference is “Innovating Customer […]

The Initial Salvos in the Great (Cross-channel) Platform Debate

4 October 2011, 10:43

Last week I attended two very different conferences. The first was AIM Global, where I moderated a panel on the retail track, talking about developments in mobile marketing and the role that auto-ID technologies might play bringing more of the digital experience into the store. The second was RIS News’s Cross-Channel Executive Summit, where I […]

Urban Outfitters: ‘Bringing the Service to You’

9 August 2011, 09:46

It’s always interesting how one change can trigger a big, long, and occasionally heated discussion — on nearly any subject. For example, in 2001, future-homerun-king Barry Bonds showed up with maple bats, and soon thereafter maple bats were in use by a lot of professional and amateur baseball players — you can even buy one […]

What’s ‘In-Store’ At Manhattan Associates

7 June 2011, 10:48

Recently I finished up my spring vendor user group blitz with Manhattan Associates’ Momentum conference. I am always impressed with the very pragmatic and yet highly strategic stuff that Manhattan’s customers are doing, particularly when it comes to the in-store side of cross-channel. Manhattan’s retail customers are doing some of the most sophisticated in-store things […]

Merchant Mobility: Tall Oaks from Little Acorns Grow

8 March 2011, 01:00

RSR has talked a lot about mobile payments, usually in the context of consumer mobility. Most recently we discussed the news that Apple would offer NFC-based payment capabilities on next the iPhone (NFC & Mobile Payments: Is Apple Behaving like ‘70’s Era IBM?, 2/1/11). But what about mobility for the merchant for payment handling? There’s […]

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