Tag Archives: payments

Did PayByTouch Have It Right After All?

25 February 2014, 11:26

I don’t spend as much time rooting around in the depths of the technology stack as Brian does, but every once in awhile there are developments that emerge from the murky depths of hard-core technology architecture that catch my eye. Beacons, for example, are a hot topic lately. Security is a hot topic too. That’s […]

Why Amazon is OK and Google is Not

4 February 2014, 09:25

As I write this article, I have just finished reading a WSJ article about how Amazon is thinking about diving into the payments space, something that I can imagine retailers aren’t too thrilled about. That makes it challenging to title this article, because there are probably a lot of retailers out there who believe that […]

Payments: Ground Zero for Omni-Channel Impact?

5 March 2013, 10:13

The landscape of payments is like quicksand beneath retailers’ feet these days. No sooner has a group announced a coalition designed to bring clarity to payments’ future than a technology company or telecommunications provider announces a new lone-wolf attempt to carve out its own piece of payments real estate. Between payment industry mandates, titans of […]

The Future of Payments is Red Hot

11 December 2012, 11:42

Omni-channel retailing and customer centricity have been sweeping their way through the customer-facing side of the retail industry for at least the last five years. But one area that has languished in the portfolio of customer-facing interactions impacted by this wave of transformation is payments. However, I think we can safely say, no longer. The […]

A Sci-Fi Retail Future Thought Up by Bankers

13 March 2012, 09:57

I attended two conferences last week – the CARTES North America conference and the Digital Signage Expo, both in Las Vegas. CARTES is not the kind of conference that a lot of retailers attend. This is a banking show – the vendors sell technologies that make credit cards or provide services around credit cards. The […]

SQUARE: Next-Gen Payment Tech in Entrepreneurs’ Hands

15 November 2011, 11:30

Last March, we mentioned in a Retail Paradox Weekly article that Twitter creator Jack Dorsey had formed a new startup, Square, to offer a little square credit card swipe device for the iPhone, Android, and other smart mobile devices, plus the enabling application and the cloud-based service to handle the transactions. In December 2009, CNN […]

ARTS Standards & Next-gen Payments: Chickens and Pigs

4 October 2011, 09:56

The ARTS (Association of Retail Technology Standards) has been an influential offshoot of the National Retail Federation for over a decade. In fact, it was an idea hatched before the NRF’s involvement by a retail CIO, Richard Mader, who continues to be its guiding light within the NRF today. When taking on the idea, the […]

Payments and Security: Complexity Breeds More Complexity

7 June 2011, 10:39

Retail payment systems are in the throes of a revolution. Alternative forms of payment are emerging, offering new flexibility to consumers both inside the store and in new shopping channels, and causing a shift from cash and checks as the primary tender in favor of credit and debit, stored value and gift cards, and even […]

A Surefire Indicator of Recovery?

10 May 2011, 16:04

First things first: there is no such thing as a sure-fire predictor of anything except heat in the summer and rain in the winter (in California at least). And when it comes to the two-steps-forward-one-step-back recovery from the Great Recession of 2009, our consumer-driven economy sometimes seems like a stumble-drunk in the dark. However, barring […]

Payments: Redefining the “Moment of Truth”

29 March 2011, 01:00

For retailers, the moment of truth comes at that exact second in time when the customer gives the clerk money in exchange for merchandise. Retailers know that tendering the transaction is the last impression that the customer has of the shopping experience, and a poorly handled ring-out can undo all the goodwill created with beautiful […]

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