Tag Archives: payments

Payments: What’s The Hangup?

7 April 2015, 11:08

At RSR, we talk and write a lot about payments. It’s an important topic to us because it’s so important to retailers. After all, the payment part of most POS systems tends to be the most over-engineered and bullet proof of any function; at no time does any retailer want technology to get in the […]

Big Banks vs. Retailers On Chip And Pin

20 January 2015, 09:43

Cybersecurity is on everyone’s mind and somehow, I’ve found myself in the middle of the conversation. What I’ve learned is completely befuddling. Hence, I posted the following piece on Forbes right before the NRF Big Show. If any reader has a better understanding than I do on this subject, please shoot me an email! According […]

What Can Holiday Shopping Teach Us About Payments?

9 December 2014, 08:55

This Holiday Season, we’ve been sharing some rarely-seen data from a project we took on last year, partnering with PayPal to find out where the breaks are between retailer perceptions of in-store holiday shopping and consumers’ reports of what that experience was actually like. In the first article, we discussed how long holiday shopping lines […]

Yes, I Have Tried Apple Pay

21 October 2014, 09:08

Last week I wrote an article about how bad the EMV situation appears to be in the United States as we near some big deadlines for deployment. Today, I have a happier story to write about the payments space, and that is all about Apple Pay. If any retail purchase I have ever made qualified […]

Did PayByTouch Have It Right After All?

25 February 2014, 11:26

I don’t spend as much time rooting around in the depths of the technology stack as Brian does, but every once in awhile there are developments that emerge from the murky depths of hard-core technology architecture that catch my eye. Beacons, for example, are a hot topic lately. Security is a hot topic too. That’s […]

Why Amazon is OK and Google is Not

4 February 2014, 09:25

As I write this article, I have just finished reading a WSJ article about how Amazon is thinking about diving into the payments space, something that I can imagine retailers aren’t too thrilled about. That makes it challenging to title this article, because there are probably a lot of retailers out there who believe that […]

Payments: Ground Zero for Omni-Channel Impact?

5 March 2013, 10:13

The landscape of payments is like quicksand beneath retailers’ feet these days. No sooner has a group announced a coalition designed to bring clarity to payments’ future than a technology company or telecommunications provider announces a new lone-wolf attempt to carve out its own piece of payments real estate. Between payment industry mandates, titans of […]

The Future of Payments is Red Hot

11 December 2012, 11:42

Omni-channel retailing and customer centricity have been sweeping their way through the customer-facing side of the retail industry for at least the last five years. But one area that has languished in the portfolio of customer-facing interactions impacted by this wave of transformation is payments. However, I think we can safely say, no longer. The […]

A Sci-Fi Retail Future Thought Up by Bankers

13 March 2012, 09:57

I attended two conferences last week – the CARTES North America conference and the Digital Signage Expo, both in Las Vegas. CARTES is not the kind of conference that a lot of retailers attend. This is a banking show – the vendors sell technologies that make credit cards or provide services around credit cards. The […]

SQUARE: Next-Gen Payment Tech in Entrepreneurs’ Hands

15 November 2011, 11:30

Last March, we mentioned in a Retail Paradox Weekly article that Twitter creator Jack Dorsey had formed a new startup, Square, to offer a little square credit card swipe device for the iPhone, Android, and other smart mobile devices, plus the enabling application and the cloud-based service to handle the transactions. In December 2009, CNN […]

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