Tag Archives: mobile

For In-Store Mobile Experiences, Retailers Should Look to Restaurants

25 August 2014, 20:35

Last week I attended the Connect Mobile conference in Chicago. It was, for me, an unusual mix of mostly restaurants and some more traditional retailers. All were there to explore the opportunity that mobile presents for their business, whether mobile marketing, mobile in stores, mobile for employees, or mobile for payments. There was a lot […]

What Consumers Say about Mobile

8 April 2014, 07:02

If you read our research, you know that we typically don’t survey end consumers. Our core offering – benchmark reports – are conducted by a) picking a topic that is highly relevant to the current retail landscape and then b) asking retailers what they self-identify as the biggest challenges, opportunities, and roadblocks within that topic. […]

What Are Retailers Doing with Mobile Technologies?

25 March 2014, 07:23

As I wrote about in my article last week, for all retailers, an eCommerce site that can extend to mobile is the best technology approach for their customer-facing mobile strategies. This is important, since it indicates that retailers aren’t thinking of mobile as yet another selling channel separate from eCommerce. The notion of channels begins […]

Budget and the Single Platform

18 March 2014, 09:03

In nature, a “perfect storm” occurs when a combination of drastic patterns collides to make something much larger –much more impactful – than they could on their own. I’m no meteorologist, but I’ve noticed that the magic number tends to often be three. Budget has become a fairly drastic issue in retail lately, something that […]

Retailers’ Mobile Plans

3 March 2014, 16:55

Retailers have been pondering the impact of consumer adoption of smart phones since 2010, when sales and usage of the devices exploded. By 2013, retailers had developed a clear sense that the top challenge facing the industry was that “consumers are using mobile as part of their shopping experience and we need to be there”. […]

Sneak Peek at 2014 Mobile Report

25 February 2014, 11:22

Tomorrow we’ll be releasing our 3rd annual Mobile report, and as everyone knows, smart mobile devices have shaken retail to its foundations. With brand new digital paths-to-purchase, times have truly changed, and retailers are absorbing what that change means to their businesses. But what’s a lot harder to quantify is exactly how retailers are responding […]

Who’s Concerned about Consumer Privacy? Part II

5 November 2013, 11:03

Back in September, I wrote a Retail Paradox Weekly (RPW) piece about privacy and consumer data (“Who Is Concerned About Consumer Privacy?”, 9/17/13).  The net of that piece was that: “… there’s tension in the air when it comes to consumer privacy. And so I was glad to see a piece in Adage.com, that covered […]

The Value of a Mobile Phone: Stores’ Perception

29 May 2013, 08:39

RSR’s 2010 store report was the first time we asked retailers about consumer smart technologies’ value in driving customers into stores (and their value once within those stores). However, it wasn’t until 2011’s store study that retailers saw much value in either. What happened in those 12 months, of course, was significant; smart mobile phones […]

More on Next-Gen Payments: Digital Vouchers

30 April 2013, 10:45

RSR partner Nikki Baird’s column this week (US Retail, EMV, NFC, and Mobile: Opportunity or Disaster?) talks about U.S. retailers’ apparent lethargy when it comes to next-gen payments. It’s a topic that we both know about, having co-authored RSR’s recent benchmark of the state of next-gen payments in retail. I can’t say it any better […]

The Mobile Reset Moment

23 April 2013, 09:05

The retail industry is in the throes of a reset moment triggered by the massive consumer adoption of smart mobile technologies that has driven not only consumers’ anytime/anywhere shopping behaviors, but also their eagerness to participate in a dialogue with communities of like-minded consumers and companies to find just the right solutions to their lifestyle […]

Newsletter Articles
  • Search by Month:

Popular Tags

News Letter Sign Up

Subscribe to Retail Paradox Weekly,
RSR's weekly news analysis.
 
* Email Address:
Have specific topics of interest? Let us know which ones:
Marketing Interest Group
Store Ops Interest Group
Supply Chain Interest Group
eCommerce and XC Interest Group
Merchandising Interest Group
BI Interest Group
Loss Prevention Interest Group
IT Interest Group
Green Interest Group