Tag Archives: jcpenney

Denver: An Attempt to Recapture Family Time

3 December 2013, 11:52

Friday morning 3am wake-up call? Been there, done that (Black Friday 2009, actually. I had to look it up). So I see no need to add Thursday 8pm to my list. By 8pm on Thursday night, my family and I were firmly ensconced in the couches in front of the TV watching Punkin Chunkin and […]

Brand Storytelling and Retail: The Setting

5 November 2013, 11:04

It’s been a couple of weeks, but as promised, I intend to pick up and continue developing the idea of how brands can best tell stories. If you want to read my past articles in logical order (rather than chronological), start with, Can Every Brand Tell a Story? and follow it up with Brand Storytelling […]

Brand Storytelling and Retail: The Protagonist

24 September 2013, 08:36

The very first Rock N Roll Retail event that we did with RIS News at NRF – was it four years ago? – I remember a moment when we were all gathered in the rehearsal room. There were snafus with the equipment, we were all nervous, and partner Steve Rowen said, “Never in my life […]

Signs of a Consumer Promotions Backlash?

25 June 2013, 10:32

Last week, I caught this segment on the Today Show, talking about two class action lawsuits against two retailers (JCPenney and Kohl’s) for allegedly setting “misleading” prices. The report warns consumers to be on the lookout for “sale” prices that turn out to look an awful lot like the manufacturer’s suggested retail price. Turns out, […]

A Pricing Injustice

25 September 2012, 08:07

I try hard not to use this soapbox for personal customer service issues with retailers. And honestly, even though I know myself to be one tough customer (I just know too much for my own good), I have had few issues bad enough to worth bringing up in this public square. However, sometimes things happen […]


7 August 2012, 11:15

There has been a flurry of news stories in the last couple of months about pricing and promotions, of which two stand out very strongly in my mind. One is JCPenney’s report that they are returning to “sale” terminology instead of the cute “best price” attempt. The other is Supervalu’s repositioning on price – the […]

Through the Looking Glass: Australian Retail Part 2

31 July 2012, 10:39

Last week, in Part 1 of this article, I shared my first-hand experience of Australian retail, having visited the country for the first time. Within that piece, I pondered what Amazon’s looming presence will mean for a country has the highest per-capita ownership of smartphones, particularly since only 5% of Australia’s retail sales are currently […]

Through the Looking Glass: Australian Retail Part 1

24 July 2012, 12:48

I had the privilege of spending the last week in Sydney, Australia, attending the Online Retailer conference and expo. I was really excited to go not least because it was my first opportunity to go to Australia, but also because I was very interested to get an on-the-ground glimpse of Australian retailing and how it […]

The New Front in Omni-Channel: Store Labor

15 May 2012, 10:45

I attended two user conferences last week, in a cross-country tour that I would not readily recommend to others. Too much plane time. It did, however, give me plenty of time to compare and contrast. I started out the week at Manhattan Associates. They’ve been working on some solutions around the store that are really […]

US vs. EU Round 3: Inventory Localization

24 April 2012, 12:15

I wrote recently about a couple of trips to Europe that I took that underscored some of the differences that I see between the evolution in omni-channel in the US vs. the evolution in Europe. I identified six: differences in demand forecasting, price transparency, cross-channel inventory optimization, personalization / relevancy, store labor, and finally, inventory […]

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