Tag Archives: jcpenney

A Pricing Injustice

25 September 2012, 08:07

I try hard not to use this soapbox for personal customer service issues with retailers. And honestly, even though I know myself to be one tough customer (I just know too much for my own good), I have had few issues bad enough to worth bringing up in this public square. However, sometimes things happen [...]

Over-Promoted

7 August 2012, 11:15

There has been a flurry of news stories in the last couple of months about pricing and promotions, of which two stand out very strongly in my mind. One is JCPenney’s report that they are returning to “sale” terminology instead of the cute “best price” attempt. The other is Supervalu’s repositioning on price – the [...]

Through the Looking Glass: Australian Retail Part 2

31 July 2012, 10:39

Last week, in Part 1 of this article, I shared my first-hand experience of Australian retail, having visited the country for the first time. Within that piece, I pondered what Amazon’s looming presence will mean for a country has the highest per-capita ownership of smartphones, particularly since only 5% of Australia’s retail sales are currently [...]

Through the Looking Glass: Australian Retail Part 1

24 July 2012, 12:48

I had the privilege of spending the last week in Sydney, Australia, attending the Online Retailer conference and expo. I was really excited to go not least because it was my first opportunity to go to Australia, but also because I was very interested to get an on-the-ground glimpse of Australian retailing and how it [...]

The New Front in Omni-Channel: Store Labor

15 May 2012, 10:45

I attended two user conferences last week, in a cross-country tour that I would not readily recommend to others. Too much plane time. It did, however, give me plenty of time to compare and contrast. I started out the week at Manhattan Associates. They’ve been working on some solutions around the store that are really [...]

US vs. EU Round 3: Inventory Localization

24 April 2012, 12:15

I wrote recently about a couple of trips to Europe that I took that underscored some of the differences that I see between the evolution in omni-channel in the US vs. the evolution in Europe. I identified six: differences in demand forecasting, price transparency, cross-channel inventory optimization, personalization / relevancy, store labor, and finally, inventory [...]

Update: JCPenney’s New Era, Phase 1

7 February 2012, 10:02

Last week I wrote about my take on Ron Johnson’s new strategy for JCPenney. I wrote the article over the weekend and it published on Tuesday, January 31. JCP’s new strategy, Phase 1 went into effect the very next day. So naturally, I was at the mall on Wednesday, checking to see how much of [...]

The ‘P’ Ron Johnson Forgot

31 January 2012, 16:02

Disclaimer. Like Ellen DeGeneres, I also worked for a JCPenney in my youth. I spent about a year in the Visual Merchandising department of the Thousand Oaks Penney’s store, supplying promotional signs to my store as well as the Ventura store and one other that I no longer remember — either Santa Barbara or Oxnard. I [...]

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