Tag Archives: best-buy

Maximizing The Box

24 February 2015, 10:06

I decided to take a break from the history of omni-channel to discuss a concept I encountered last week. I’ll be back to the history in a couple of weeks. The concept I want to explore this week is about the economics of the store – the individual store’s ability to grow and make money. […]

Leapfrogging The Competition

24 February 2015, 10:04

A foundational principle of RSR’s research is that Retail Winners think and do things differently than the competition. While a company might get lucky, and hit on a unique, desirable product that drives great sales for a period of time, history has shown us that in and of themselves a special product or category just […]

Best Buy, PetSmart, Trader Joe’s and Target: Field Trip!

10 February 2015, 09:32

Frequent RSR readers know I am an Amazon Prime junkie, but some days, as an old friend used to say, “The sun is shining and the store windows are gleaming” and you’ve just got to go shopping. So it was this past Sunday. We drove past our original destination, Fairchild Gardens, and went instead to […]

Getting To The New Customer-Centric Model

3 February 2015, 06:00

In last week’s Retail Paradox Weekly, RSR partner Nikki Baird shared her take on the early days of omni-channel retailing, recounting Best Buy’s early forays into selling channel synchronization. She concluded the story with the observation that, “…at the heart of omni-channel is customer centricity. You can’t do one without the other. Much of the […]

The History of Omni-Channel, Part One

27 January 2015, 13:13

Omni-Channel, The Early Years Over the last several months, I have been asked to provide a perspective on the “history of omni-channel”. I’m a history buff. And I strongly believe that we should remember the past in order to better learn its lessons. So, as we begin our omni-channel journey in 2015, it actually is […]

Omni-Channel Equals Customer Centricity

4 November 2014, 09:43

A couple of random events collided for me in the last couple of weeks, and it jolted me enough that I think it is a good reminder for anyone interested in the future of omni-channel. Omni-channel is not, as you might believe, all about merging channels into one cohesive brand experience from the customer’s perspective. […]

Bay Area: Retailers Make the Naughty List

3 December 2013, 11:54

For several years, we’ve all watched the Black Friday phenomenon, as more and more retailers have followed Walmart’s very visible lead by opening at truly ridiculous hours, for what? In order to achieve a big bump in low or zero margin sales in one day that get zeroed out in the ensuing weeks to Christmas? […]

Why I Might Take My Tablet Shopping

23 July 2013, 08:01

About two months ago, I saw my first tablet shopper in the wild. I really wanted to take a picture of this individual, but I restrained myself. He was in a grocery store, and he had his iPad propped up in the child seat of his grocery cart. He was doing the “grocery shuffle” – […]

Sneak Peek at Our Newest Store Report

6 May 2013, 09:59

As Paula notes, the 2013 Store Report is being written by Nikki and I this year. And while all three of us are currently at JDA’s Focus Conference in Orlando (expect a full write-up to follow next week), we’ve had plenty of chance to discuss some of its most key findings in our conversations here: […]

The CEO as Rock Star: My Evolving Mindset

30 April 2013, 10:48

When politicians say their opinion on a particular subject has “evolved” you know you’re about to hear a complete flip-flop. I suppose it’s easier than saying “I was wrong.”  Well, I’ve been thinking a lot about the role of a CEO in retail.  It’s only natural, really.  We’ve seen the [shocking] debacle of Ron Johnson […]

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