Newsletter Articles
Promises and the Internet: Oh, Best Buy
In Partnership with RetailWire Because of the way the holidays worked out for our Retail Paradox Weekly delivery, RSR didn’t get a chance to jump on the story about Best Buy and their order snafu that resulted in cancelled orders for some customers. Best Buy is a challenging retailer for an analyst to talk about. [...]
Retail 2012: Disruption, Globalization, Opportunity
We’ve known for quite a while now that the store is in trouble, but it seems that Holiday 2011 drove the point home for quite a few people who maybe hadn’t been paying close enough attention to the plight of the store. Retail sales overall are predicted to be up 3.8% (I have to shake [...]
Customer Service to the Point of Influence
At 36 years old, I’ve recently undergone a fairly significant change in lifestyle; I find myself single for the first time in many years. Why would I mention this in an RPW? It’s actually retail relevant, because in the past few weeks, I have spent more concentrated time and money making retail purchases than I [...]
Oracle Cross-Talk 2011: Introducing ‘Your Experience Platform’
The spring tech conference season is coming to a close. Last, but certainly not least was Oracle’s CrossTalk, held last week outside Washington DC. Last year in talking about the conference’s legacy I mistakenly left out that the CrossTalk conference was the brainchild of Christine Lowry and Milly Pellizzari of 360Commerce, which was acquired by [...]