Tag Archives: best-buy

The History of Omni-Channel, Part One

27 January 2015, 13:13

Omni-Channel, The Early Years Over the last several months, I have been asked to provide a perspective on the “history of omni-channel”. I’m a history buff. And I strongly believe that we should remember the past in order to better learn its lessons. So, as we begin our omni-channel journey in 2015, it actually is […]

Omni-Channel Equals Customer Centricity

4 November 2014, 09:43

A couple of random events collided for me in the last couple of weeks, and it jolted me enough that I think it is a good reminder for anyone interested in the future of omni-channel. Omni-channel is not, as you might believe, all about merging channels into one cohesive brand experience from the customer’s perspective. […]

Bay Area: Retailers Make the Naughty List

3 December 2013, 11:54

For several years, we’ve all watched the Black Friday phenomenon, as more and more retailers have followed Walmart’s very visible lead by opening at truly ridiculous hours, for what? In order to achieve a big bump in low or zero margin sales in one day that get zeroed out in the ensuing weeks to Christmas? […]

Why I Might Take My Tablet Shopping

23 July 2013, 08:01

About two months ago, I saw my first tablet shopper in the wild. I really wanted to take a picture of this individual, but I restrained myself. He was in a grocery store, and he had his iPad propped up in the child seat of his grocery cart. He was doing the “grocery shuffle” – […]

Sneak Peek at Our Newest Store Report

6 May 2013, 09:59

As Paula notes, the 2013 Store Report is being written by Nikki and I this year. And while all three of us are currently at JDA’s Focus Conference in Orlando (expect a full write-up to follow next week), we’ve had plenty of chance to discuss some of its most key findings in our conversations here: […]

The CEO as Rock Star: My Evolving Mindset

30 April 2013, 10:48

When politicians say their opinion on a particular subject has “evolved” you know you’re about to hear a complete flip-flop. I suppose it’s easier than saying “I was wrong.”  Well, I’ve been thinking a lot about the role of a CEO in retail.  It’s only natural, really.  We’ve seen the [shocking] debacle of Ron Johnson […]

California: Much Ado about Not Much

27 November 2012, 11:09

Auburn, CA is different in many ways from the San Francisco Bay Area town that I live and work in. Aside from the obvious geographic differences, there are differences in lifestyle and income. According to various cost-of-living calculators available on the web, Auburn’s cost-of-living is about 78% of Walnut Creek’s (a suburb of San Francisco […]

Going ‘Private’: What If You Had Billions to Spend?

14 August 2012, 08:33

Last week, Best Buy co-founder Richard Shultze told the company’s Board that he wants to take the company private. He already owns about 20% of the outstanding shares, so the market estimates that he needs to come up with something in the vicinity of $7B USD to get the rest. Best Buy’s transition over the […]

Sephora and ‘The Amazon Effect’

10 April 2012, 11:59

This week, San Francisco-based cosmetics retailer Sephora made the bold move of announcing to the world that is was re-launching its website and delivering a new mobile application in an effort to define what the integration of digital and physical selling looks like. While this isn’t the first time that a retailer has used a […]

Google and Amazon: Adding Bricks to Clicks?

21 February 2012, 08:51

There have been rumors floating around that Amazon and now Google may open physical retail stores – not a whole chain’s worth, but then every chain started with a single store somewhere. Some of the speculation has naturally focused on “bricks vs. clicks” – that rather than rendering the store obsolete, these behemoths of the […]

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