Tag Archives: apple

The Perils And Plusses Of Being Apple

17 March 2015, 09:51

Last Wednesday, Apple had a major problem with three services. The App Store (for iOS and Macs), iCloud and iTunes were down for approximately ten hours. This problem brought into sharper focus for me just how many minefields the world’s most valuable company has to navigate. What’s it like to be the most valuable company […]

The Fraud Of Apple Pay Fraud

10 March 2015, 09:38

Last week I received four or five different emails advising me that “Fraud is Running Rampant on Apple Pay.” This is a pretty provocative statement and I felt obligated to research the particulars. The results were published in my blog on Forbes, but I thought it worthwhile to re-post here. I spent enough time researching […]

Knowing Who You Are: Priceless

10 March 2015, 07:23

With all the talk of Apple’s new Apple Watch this week, there’s been a lot of rumbling about how the company is going to have to reinvent itself, in particular, its store format, once more. Hard to believe, but the revolutionary store concept Apple has become known for – often imitated, seldom replicated – has […]

Retailers Sending Mixed Signals To Customers On Mobile Payments

28 October 2014, 09:41

Over the past year, I’ve had a fast-paced immersion into the world of payments and data security. Data breaches, Bitcoin, and now Apple Pay have become subjects I’ve been asked to both write and opine about. Without the help of companies like TSYS, friend Tim Toews and partner Brian Kilcourse, I’d be flailing in the […]

Apple & IBM: Looking at the Score and Declaring Victory

22 July 2014, 11:01

Last week, in what many are hailing as a breakthrough, Apple and IBM announced a joint partnership to manage Apple iOS devices in the Enterprise. The announcement highlighted four capabilities to be offered: A new class of more than 100 industry-specific enterprise solutions including native apps, developed exclusively from the ground up, for iPhone and […]

Apple’s Got the Beat(s)

3 June 2014, 11:25

By now you know that Apple has agreed to pay $3 billion to buy Beats. The company’s main tangible businesses are its end of high end speakers and music gear and a streaming music service. Its main intangible asset is something Apple finds itself in need of: coolness. Even though one of Beats’ founders, Jimmy […]

In the Moment @ IBM Smarter Commerce

20 May 2014, 08:20

One of the more circular arguments in retail through the last 15 years or so has been about the question, “How ‘real time’ does real time data need to be in retail?”  In fact, I think this goes back quite a long ways – I vaguely remember HP trying out some “right time” messaging on […]

Denver: An Attempt to Recapture Family Time

3 December 2013, 11:52

Friday morning 3am wake-up call? Been there, done that (Black Friday 2009, actually. I had to look it up). So I see no need to add Thursday 8pm to my list. By 8pm on Thursday night, my family and I were firmly ensconced in the couches in front of the TV watching Punkin Chunkin and […]

Angela Ahrendts Set to Run Apple’s Stores: What it Means

22 October 2013, 11:43

When I first heard the announcement that Burberry CEO Angela Ahrendts is stepping down next year to take a new role at Apple her position hadn’t been clearly defined to the public yet. It took several hours to learn she will become head of retail stores and ecommerce. That helped me bring my initial thoughts […]

Software Quality: What the Heck Has Happened?

27 August 2013, 11:12

I originally published a version of this piece in July on my Forbes blog, but it continues to seem relevant. It was inspired by “cloud-based” software we’d just purchased ourselves that continues to give us fits, and bears no reflection on retail tech providers. It is meant as a cautionary tale, however. When I was […]

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