Tag Archives: apple

Denver: An Attempt to Recapture Family Time

3 December 2013, 11:52

Friday morning 3am wake-up call? Been there, done that (Black Friday 2009, actually. I had to look it up). So I see no need to add Thursday 8pm to my list. By 8pm on Thursday night, my family and I were firmly ensconced in the couches in front of the TV watching Punkin Chunkin and […]

Angela Ahrendts Set to Run Apple’s Stores: What it Means

22 October 2013, 11:43

When I first heard the announcement that Burberry CEO Angela Ahrendts is stepping down next year to take a new role at Apple her position hadn’t been clearly defined to the public yet. It took several hours to learn she will become head of retail stores and ecommerce. That helped me bring my initial thoughts […]

Software Quality: What the Heck Has Happened?

27 August 2013, 11:12

I originally published a version of this piece in July on my Forbes blog, but it continues to seem relevant. It was inspired by “cloud-based” software we’d just purchased ourselves that continues to give us fits, and bears no reflection on retail tech providers. It is meant as a cautionary tale, however. When I was […]

The CEO as Rock Star: My Evolving Mindset

30 April 2013, 10:48

When politicians say their opinion on a particular subject has “evolved” you know you’re about to hear a complete flip-flop. I suppose it’s easier than saying “I was wrong.”  Well, I’ve been thinking a lot about the role of a CEO in retail.  It’s only natural, really.  We’ve seen the [shocking] debacle of Ron Johnson […]

Some Mobile Recommendations

5 March 2013, 08:19

The evidence is everywhere, for all to see. Mobile technologies have become ingrained into people’s daily routines. As those routines relate to shopping, consumers use their mobile techs to find the best solutions to their lifestyle needs by searching for content about products and services within the context of the need, checking what the community […]

ARTS Founder Richard Mader: On Standards, Mobile, and RBTE

12 February 2013, 13:50

For those of us who know him, saying that Richard Mader, Director Emeritus of the Association of Retail Technology Standards (ARTS, a division of the National Retail Federation), is “outspoken” is a bit of an understatement. It is the force of his character – and his vision – that made the organization such an influential […]

Retailers Hedge Their Mobile Bets

7 January 2013, 18:04

The evidence is everywhere, for all to see. Mobile technologies have become ingrained into people’s daily routines. As those routines relate to shopping, consumers use their mobile techs to find the best solutions to their lifestyle needs by searching for content about products and services within the context of the need, checking what the community […]

What I Learned in 24 Hours at the Mobile Marketing & Commerce Forum

16 October 2012, 12:01

Last week I attended the MMCF – Internet Retailer’s Mobile Marketing & Commerce Forum. I could attempt to organize everything I learned into some kind of story or structure and say that it all ties nicely together, but that would be really hard. Instead, I’ll give you a taste of what I experienced, which is […]

Cool Tech Alert: Browsing Gets Visual

28 August 2012, 10:48

At RSR, we’re forever pondering the implications of all things digital on the world of retail. But even strategy wonks like me like to have fun, and so like all of the partners, I’ll dabble with new stuff from time to time (and now thanks to things like the Apple App Store, I don’t have […]

The Future of Mobile Payments: Can’t Tell the Players without a Scorecard

21 August 2012, 11:13

The last two weeks have brought us an explosion of new mobile payment groups, initiatives and conversations.  If you’re a retailer, you’re either part of one of these groups and initiatives or you’re scratching your head saying “What the heck is going on, and what’s the best way to safely save myself a few sheckels […]

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