Research: Supply Chain

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The State of Home Delivery 2014: Issues and Answers

September 18, 2014

Consumers are placing new, omni-channel driven demands on the retail ecosystem for faster deliveries, with tighter delivery time windows and value added services. Those same shoppers have many more buying choices than ever before, and will not hesitate to switch if they are dissatisfied in any way with proposed delivery options. To find out what […]

Omni-Channel Retail 2014: Double Trouble

August 12, 2014

Consumers now expect to begin and end their shopping experience in the digital domain, or augment their store experience with digital mobile.  It’s no longer an option.  It’s a requirement. Retailers who don’t offer a seamless experience that traverses the digital and physical domains are at a disadvantage. For consumers, it’s just shopping, redefined. RSR’s […]

Retail Supply Chain Strategy: The Next Big Thing

May 30, 2014

As consumers gain power, not only do they start shopping in more complex ways, they expect retailers to be able to fulfill their increasingly complex demands quickly — and without issue. As a result, the next generation supply chain is truly the next big thing for retail. The problem is, as this report discovers, retailers are just […]

Supply Chain Execution 2014: Making Omni-Channel Profitable

December 11, 2013

The retail supply chain as it currently exists was designed to support a cost structure and a business model that is rapidly becoming obsolete: a store-only model. Given the supply chain’s relative isolation from omni-channel transformation to date, are retailers aware of the pressure that is building? Do they have a plan to address it? […]

Omni-Channel 2013: The Long Road to Adoption

June 11, 2013

Consumers that connect with retailers via multiple selling channels are more profitable than ones who don’t.  As a result, the industry has moved from the question “Should we sell through multiple channels?” to “How can we effectively  execute on a cross-channel strategy?” We asked retailers to share their hopes and concerns: Key Findings: Retailers are […]

Executing on the Promise: Retail Fulfillment 2012

July 11, 2012

In this report, we find the retail world at a decision point. Retailers have managed to isolate their supply chains from cross-channel impacts, but the volume has now grown to the point where it can no longer be ignored. But even more so than the conflicts that arose between eCommerce and stores, we find that […]

Retail Supply Chain 2012: Globalization, Localization, and Cross-Channel

March 7, 2012

Supply chain may well be one of the least flexible functions of the retail business. Compared to an ad that can be dropped or a product that can be marked down or recalled, if supply chain isn’t functioning well, the process to fix it can be long and painful. Unfortunately, retail supply chain’s history of […]

Crystal Ball 2.0: The State of Retail Demand Forecasting

May 1, 2011

The concept of “managing demand” is fairly new to retail: the idea that demand is something more than what a retailer must respond to – that it is something a retailer shapes and influences. Some might argue retailers do shape demand through promotions and other offers to consumers, but more often than not such offers […]

Omni-Channel Fulfillment and the Future of Retail Supply Chain: Benchmark 2011

March 15, 2011

Current supply chain models are not suited to an omni-channel world – a world where consumers increasingly have little care which channel they use to research, select, transact, or collect products. The current supply chain model assumes that the store is the endpoint of the transaction, and further is built to deliver as efficiently as […]

Getting it Right the First Time: Designing and Delivering Merchandise that Sells

April 1, 2010

Retailers continue to use Private Label Merchandise to highlight their “value message” and also support gross margin improvements, but economic conditions have hampered the ability of small and mid-sized retailers’ ability to grow that side of their business. Not surprisingly, Retail Winners, or those who historically outperform their peers and inflation, have been most aggressive […]