Research: Store Operations




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What’s In Store for Stores? Benchmark Report 2014

June 19, 2014

In the midst of retail’s Reset Moment, retailers are finally starting to funnel technology back into their stores. So far, the safe bets are associated with labor productivity and shopper satisfaction surveys. However, if the store is to once more become a relevant stop in the shopping experience, they have a long ways yet to […]

Supply Chain Execution 2014: Making Omni-Channel Profitable

December 11, 2013

The retail supply chain as it currently exists was designed to support a cost structure and a business model that is rapidly becoming obsolete: a store-only model. Given the supply chain’s relative isolation from omni-channel transformation to date, are retailers aware of the pressure that is building? Do they have a plan to address it? […]

The Relevant Store in the Digital Age: Benchmark 2013

May 8, 2013

As stores try to find their way in a brand new digital world, we asked retailers to candidly share their experiences. Key Findings Retail Winners see stores helping to compete with the online experience and are less likely to think future growth will only come from digital channels. They expect they can reverse the erosion […]

Retail Payments: When the Future Becomes Now

March 6, 2013

In three years’ time, retailers expect mobile and digital payments to catapult from almost nothing to a major piece of their payments environment. But they aren’t looking to their traditional payment partners to lead them through this maze of payments change — they expect consumer-focused technology companies to take charge. Why would retailers look in this […]

WFM 2013: The Store Employee in the Customer Age

December 12, 2012

Aside from the instant gratification that comes from taking a product home after a purchase, it’s the store employee that can make the difference to the in-store experience. Most retailers agree, But most have only just tapped the surface of employee education and empowerment. A strong argument for workforce management disciplines and technology- especially for […]

Omni-Channel 2012: Cross-Channel Comes of Age

June 12, 2012

When RSR first started conducting cross-channel benchmarks, our going-in thesis involved testing whether retailers thought multi-channel retailing was an important priority. At the time, not all of them did. Today, we find ourselves at a new inflection point — no longer is the discussion about whether cross-channel is important. Instead, whether they view it as strategic or not, […]

The 2012 Retail Store: In Transition

May 9, 2012

In the last few years, our continuing research on the “state of the store” has shown us that retailers increasingly understand the need to make the store more relevant. Customers are rapidly tilting the tables with their growing knowledge of products and needs – aided in large part by their breakneck adoption of smart mobile […]

The 21st Century Store Manager

November 15, 2011

Most retail store managers today are in a difficult position. Consumers have adopted mobile technologies at a very rapid pace. Store managers are now outnumbered and outgunned by consumers who are better-equipped to solve their own problems and make their own purchase-related decisions, inside or outside the store. Without an empowered store manager the store […]

Keeping Up with the Mobile Consumer

September 1, 2011

By Nikki Baird & Steve Rowen While much has been made of consumer adoption of smart phones and the havoc it is wreaking on the retail enterprise, very little data exists as to how, exactly, retailers are responding. What are the biggest priorities – apps, mobile sites, mobile marketing campaigns? What about the platforms for devices […]

Enabling Buy Anywhere – Get Anywhere: The Future of Cross-Channel

July 15, 2011

Empowered by new technologies, consumers now routinely use several channels to make a single purchasing decision. The compelling value of smart mobile technologies in particular is that they are with the consumer wherever she goes. That enables a fundamentally different shopping experience. And it means that for the first time since the barcode, retailers are […]