Research: Merchandising




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The Pricing Paradox: Maximizing Margin In A Promotion-Driven Environment

April 10, 2014

Retailers have been along for a rough ride over the last seven years, and nowhere has this been reflected more strongly than in their price strategies. Between the rise of smartphones and transparency, the economic downturn, and a certain amount of promotional fever, retailers have had to assimilate a lot of change in a short […]

Merchandising Today: Benchmark Report 2013

September 19, 2013

This year, in RSR’s sixth annual merchandising benchmark, the new digital merchant perspective comes into sharper focus — as does a host of new challenges, opportunities, and technology enablers. Some highlights at a glance: The largest retailers report they’re challenged to identify new ideas and innovate quickly, while facing encroachment on all sides. Underperforming retailers are […]

Omni-Channel 2013: The Long Road to Adoption

June 11, 2013

Consumers that connect with retailers via multiple selling channels are more profitable than ones who don’t.  As a result, the industry has moved from the question “Should we sell through multiple channels?” to “How can we effectively  execute on a cross-channel strategy?” We asked retailers to share their hopes and concerns: Key Findings: Retailers are […]

Tough Love: An In-Depth Look at Retail Pricing Practices

April 8, 2013

Retailers continue to escalate the number of price changes they send to stores and other channels. Their field human resource infrastructure groans under the sheer weight of the work effort involved in keeping signage and tags up to date, but pressured by perceived consumer price sensitivity and increased competitive pressures, these price changes continue. This […]

Optimizing Assortments to Invigorate Retail: Benchmark Report 2012

August 8, 2012

This year, we see a drastic difference in the perceived value of new merchandising tools and retailers’ understanding of how they can be effectively used to improve the product mix they put in front of increasingly-empowered consumers. Key Findings Include: Most merchants place a similar value on new merchandising tools — regardless of size or sales […]

Retail Pricing in a Post-Channel World: Benchmark Report 2012

April 10, 2012

RSR Research has conducted benchmarks of retailers’ pricing strategies since 2007. During that time, we have seen retailers swing from trying to achieve Everyday Low Price (EDLP) to hyper-promotions as the bottom fell out of consumer demand, to a panicked response to consumers’ latest ability to compare prices, whether between online and store or between […]

Twenty-first Century Merchandising Takes Hold: Benchmark 2011

August 15, 2011

In 2010, data gathered from RSR’s annual Merchandising Benchmark Report showed a dramatic change in Retailers attitudes towards merchandise operations management. At that time, we defined seven core tenets of 21st Century Merchandising. This year, we gave retailers the opportunity to grade their progress in adopting these tenets. How do they rate themselves? What are […]

Crystal Ball 2.0: The State of Retail Demand Forecasting

May 1, 2011

The concept of “managing demand” is fairly new to retail: the idea that demand is something more than what a retailer must respond to – that it is something a retailer shapes and influences. Some might argue retailers do shape demand through promotions and other offers to consumers, but more often than not such offers […]

Optimizing Price in a Transparent World: Benchmark 2011

April 15, 2011

RSR Research’s latest report, “Optimizing Price in a Transparent World: Benchmark 2011,” RSR’s fourth annual benchmark on the topic, finds today’s retailer challenged by a sophisticated, price-sensitive consumer. As consumers research online for the best deals before leaving home or use their smart phones to find the lowest prices in stores, they are not only […]

Defining 21st Century Merchandising: Benchmark 2010

September 1, 2010

RSR conducts benchmark studies on the state of the art and science of merchandising every year. This year, our going-in hypothesis was that after a series of fits and starts, the retail thought process has genuinely and irrevocably changed. We expected to see this change affect merchants across several dimensions: an embrace of science-based processes, […]