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Retail Payments: When the Future Becomes Now
March 6, 2013
In three years’ time, retailers expect mobile and digital payments to catapult from almost nothing to a major piece of their payments environment. But they aren’t looking to their traditional payment partners to lead them through this maze of payments change — they expect consumer-focused technology companies to take charge. Why would retailers look in this [...]
Enterprise Workforce Management: Redefining the Boundaries of Customer-Centric Retailing
March 1, 2010
Consumers’ demands of retailers have not abated in spite of economic conditions: more channels, more seamless experiences across channels, and a significant shift towards online as the starting point for more shopping trips have put new pressures on where retailers deploy their labor, and how to make the best use of the labor hours they [...]
Building Trust and Growing the Brand: The Role of Privacy and Security in Retail 2010
February 15, 2010
Retailers need customer data to respond more quickly to changes in demand patterns, to reduce out-of-stocks, to match product offerings with customers who want to buy them, and to improve their service to customers. But customer-specific information can go well beyond transactional sales data. Increasingly, retailers are also exploring the potential benefits of consumer sentiment captured [...]
Customer Data Security – Beyond Compliance: The Merging of Privacy and Security
February 1, 2009
Retailers need customer data to respond more quickly to changes in demand patterns, to reduce out-of-stocks, to match product offerings with customers who want to buy them, and to improve their customer service. Customers are demanding a more responsive and relevant combination of products and services, tuned to their particular lifestyles. But while many retailers have [...]
Customer Data Security Benchmark
December 15, 2007
The Customer Data Security Benchmark was conceived from a growing practice within retail to collect consumer-specific information for the purpose of fine tuning merchandising strategies and to offer differentiating value to customers. The study is also based on a growing public concern about the privacy of personal information. The Customer Data Security Benchmark Report 2008 [...]
Safe Without Wires: The Value of Securing Wireless Technologies
September 15, 2007
Today’s retailer uses wireless technologies everywhere. In the store, wireless devices have made for enhanced consumer experience, better customer service, and accurate, cost-effective transmission of transaction and inventory data. In the supply chain, particularly the distribution center, wireless technologies have proven incredibly valuable as well, helping convert data transmissions and operational events into highly efficient [...]
Data Security Benchmark: Value vs. Vigilance
October 15, 2006
The security and confidentiality of consumer data has become a pervasive societal issue. Well- documented breaches have heightened the public’s – and regulatory agencies’ concerns about how well companies are securing consumer-specific information captured at the point-of-sale. RSAG’s Retail Data Security Benchmark Study, written in 2005, revealed that while many retailers collect and keep data about [...]