Research: Business Intelligence




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Retail Analytics Moves To The Frontline: Benchmark 2014

January 8, 2014

RSR’s latest study on BI & Analytics in Retail shows those retailers that understand the strategic importance of new data about the customer experience are already becoming the next generation of Retail Winners. Some highlights from the study: The ability to plan and execute more effectively has supplanted reporting results as the most important use […]

Retail Business Intelligence: A Work in Progress

October 11, 2012

The rapid shifts in consumer behavior and the proliferation of new channels that are forcing retailers to cope with new data sources, new ways of looking at analytics and new analytics capabilities — combined with new form factors like tablets and smart phones — are upending the well-established discipline of Business Intelligence in retail. The report is […]

The Intelligent Retailer’s World of Insight

November 16, 2011

In an era of continued global economic uncertainty, rapid response to market conditions is increasingly important. Once disparate departments within the retail enterprise now need to respond as a single organism. An Enterprise-wide BI strategy is vital to enabling this kind of responsiveness. In RSR’s fifth annual study of business intelligence and analytics capabilities, The […]

Loss Prevention in a Post-Recession World

February 1, 2011

Regardless of any long-term economic view, recent data shows consumer spending has risen, and retail results are significantly better than they have been for several years. Have pressures to improve shrink results have fallen as sales improve? Which technologies are most interesting to retailers, and what lessons can be learned from how the best performers […]

The Democratization of Business Intelligence: How Retailers Sense and Respond Across the Enterprise

October 1, 2010

Reducing lag time to action has become Retail’s Holy Grail. Customer tastes, needs and wants change frequently, and social networks have created a transparent world where price has been replaced by value-to-the-customer as a key sales driver. Based on our research findings, RSR believes that consumer demand for new outcomes must be supported by true real-time Business intelligence (BI) capabilities. The goal […]

Using Business Intelligence to help Control Outcomes in an Uncontrollable World

November 1, 2009

Today’s retailers face external and internal challenges including knowledgeable customers, longer supply chains, shrinking demand cycles and a constrained economy. RSR believes these challenges cannot be proactively addressed if business operators don’t have accurate, actionable information available when and where it’s needed. A majority of Retailers Winners agree. They clearly see real-time Business Intelligence (BI) as […]

Improving Retailer Responsiveness with Real-Time Business Intelligence

September 15, 2008

In 2007, RSR surveyed retailers to understand how Retailers use customer data in thier Business Intelligence applications. This year, we decided to look at the conversion of operational transaction data into actionable insights in real-time or near-real time. We believe that these insights are critical to driving success. Retailers finally understand that PROCESS is important and are moving from a “whatever […]

The Next Generation of Business Intelligence: Driving Customer Insights Across the Enterprise

August 15, 2007

Retailers have been collecting consumer data for years from a variety of sources – from POS to loyalty programs, syndicated data, surveys and focus groups. This data has unfortunately been unavailable to the enterprise as a whole. Now, retailers see the collation of this information as a means to respond to rapid changes in consumer […]