Research: Steve Rowen

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Mobile In Retail: Reality Sets In

February 25, 2014

Thanks to their love of smart mobile devices, consumers have shaken retail to its foundations. With brand new digital paths-to-purchase, times have truly changed, and retailers are absorbing what that change means to their businesses. In this, our 3rd annual benchmark on the state of Mobile in Retail, we wanted to find out exactly how […]

The Great Leveler: eCommerce’s Next Move

November 13, 2013

In this year’s annual eCommerce benchmark, we found fascinating similarities between the largest and smallest retailers, all of whom are challenged by’s continued march across the digital landscape. The sharpest differences were actually found between under- and over-performing retailers, whom RSR call Laggards and Retail Winners, respectively. Highlights at a glance: Laggards are focused […]

Merchandising Today: Benchmark Report 2013

September 19, 2013

This year, in RSR’s sixth annual merchandising benchmark, the new digital merchant perspective comes into sharper focus — as does a host of new challenges, opportunities, and technology enablers. Some highlights at a glance: The largest retailers report they’re challenged to identify new ideas and innovate quickly, while facing encroachment on all sides. Underperforming retailers are […]

Retail Marketing 2013: Organizational Drift

August 27, 2013

Retail marketing has received a tremendous amount of attention over the last 18 months. It has gone from its own department doing its own thing — down to its own technology purchases — to the center of attention in an enterprise-wide omni-channel transformation. Big, rapid changes mean lots of new challenges, and this year’s benchmark report shows […]

The Relevant Store in the Digital Age: Benchmark 2013

May 8, 2013

As stores try to find their way in a brand new digital world, we asked retailers to candidly share their experiences. Key Findings Retail Winners see stores helping to compete with the online experience and are less likely to think future growth will only come from digital channels. They expect they can reverse the erosion […]

The Impact of Mobile in Retail

January 10, 2013

While consumers adopt mobile technologies at a breakneck pace, retailers tell us that mobile’s primary ability is to enhance the overall value of the brand. This is a new development for 2012, and is highly encouraging news. What is problematic, however, is that much of what retailers share in the following pages of this report […]

The Multi-Channel Retailer’s Reality in a Post-Amazon World: Benchmark Report 2012

November 14, 2012

Customers have become channel agnostic, and as a result, retailers know they must be as well. But this year, the challenges typically associated with operating a successful eChannel — all are overcome by cross-channel coordination and inventory deployment. Key Findings Include: 50% of those with top-performing sales (Retail Winners) are operating more than 4 brands or […]

Retail Business Intelligence: A Work in Progress

October 11, 2012

The rapid shifts in consumer behavior and the proliferation of new channels that are forcing retailers to cope with new data sources, new ways of looking at analytics and new analytics capabilities — combined with new form factors like tablets and smart phones — are upending the well-established discipline of Business Intelligence in retail. The report is […]

Optimizing Assortments to Invigorate Retail: Benchmark Report 2012

August 8, 2012

This year, we see a drastic difference in the perceived value of new merchandising tools and retailers’ understanding of how they can be effectively used to improve the product mix they put in front of increasingly-empowered consumers. Key Findings Include: Most merchants place a similar value on new merchandising tools — regardless of size or sales […]

The 2012 Retail Store: In Transition

May 9, 2012

In the last few years, our continuing research on the “state of the store” has shown us that retailers increasingly understand the need to make the store more relevant. Customers are rapidly tilting the tables with their growing knowledge of products and needs – aided in large part by their breakneck adoption of smart mobile […]