Research: Nikki Baird




» See Related Newsletter Articles

Pricing 2016: Life Becomes Unmanageable

April 28, 2016

RSR has been benchmarking retailer pricing for nine years. Back in 2012, we began expressing serious concerns about both strategies and tactics, but retailers seemed convinced they could win the race to the bottom on price − or at least, by participating in the race, they could stay in the game. Fast forward to 2016, and […]

Digital Divergence: The Future of Digital Commerce

February 11, 2016

This is our 6th consecutive report on eCommerce. Within, retailers steadfastly tell us that — despite the best intent — digital convergence is still a long ways off. However, things get particularly interesting when we start to look at what form this convergence will ultimately take — because it increasingly looks like digital convergence means different things to […]

Technology’s Role in Retail Innovation and Growth

January 6, 2016

Retail historically has not been an industry focused on technology’s role in driving innovation or growth. In fact, it is fair to say that retail as an industry has taken on the laggard’s role of avoiding technology investments for as long as possible. But as consumer technology has exploded in the marketplace, those lagging retailers […]

Home Delivery: Retailers’ Brave New World

November 10, 2015

Home delivery, long a dormant and specialized activity for retailers selling large durable goods like furniture and appliances, is experiencing a renaissance, driven increasingly by consumers’ expectations for a seamless cross-channel experience. They are rapidly becoming accustomed to receiving packages at their door, and are more and more aware that retailers with stores have an […]

The Internet Of Things In Retail: Great Expectations

August 20, 2015

The Internet of Things (IoT) in retail has had such a large amount of hype and an awful lot of buzz around it that many people don’t even know what it really means. Many of the use-cases featured by vendors are interesting, but not necessarily valuable. But it raises the question: what do retailers really […]

Empowering the Store Employee: Benchmark 2015

July 16, 2015

In recent years, the omni-channel world has turned retail on its ear. But after all the innovation, retailers have spoken: the store is back – and employees are going to be a key driver to its success. Our retail respondents tell us that they are trying to provide services in stores that consumers just can’t […]

Pricing 2015: Learning to Live in a Dynamic, Promotional World

June 17, 2015

When it comes to pricing, retailers stand at the intersection of many crossroads. They believe their promotions are effective, even though they don’t have a lot of measures in place to track promotional effectiveness. They feel increased competitive pressures, but have yet to take the steps they need to use competitive price intelligence with any […]

Retail Payments: Consumer Control and the Need for Speed

April 23, 2015

When it comes to payments, times are changing. Fast. Retailers find themselves in an uncertain world, with little certainty on the horizon: after a few rough years of data breaches, theft, and fraud, retailers are already feeling pretty beat up. But despite a resulting emphasis on data security and privacy, retailers find they have no […]

The State of Home Delivery 2014: Issues and Answers

September 18, 2014

Consumers are placing new, omni-channel driven demands on the retail ecosystem for faster deliveries, with tighter delivery time windows and value added services. Those same shoppers have many more buying choices than ever before, and will not hesitate to switch if they are dissatisfied in any way with proposed delivery options. To find out what […]

Retail Marketing 2014: On the Digital Road

September 17, 2014

In the brave new world of omni-channel retail, marketing has quickly become the most obvious way to see whether a retailer is able to present one brand face to the customer or not. In this report, we focus specifically on digital marketing capabilities. We want to understand how well retail marketing organizations, whether independent digital […]