Newsletter Articles: Store Operations

The Problem with In-Store Technology…

July 22, 2014

Let there be no doubt, retailers know their stores are in a tough spot: in desperate need of systems overhauls for both customer and employee facing technologies. In fact, in our latest report on “The State of the Store,” they told us they realize just what a fine mess they have gotten themselves into. Figure: […]

The Future of Stores: 3 Big Take-Aways

July 1, 2014

Last week I attended Future Stores in Seattle. The topic, obviously, was the future of retail stores. There was a blizzard of content – 20 minute rounds of presenters followed by slightly longer panel sessions, followed by roundtable discussions at the end of each day. It would take me pages and pages to report out […]

How Are Store Workers Spending Their Time?

July 1, 2014

Even though stores remain the source of more than 85 percent of retail’s aggregate revenue, they’ve undergone an identity crisis over that past five years. Most retailer growth is coming from digital channels. The core question has been (and remains), “How can we rejuvenate the in-store experience?” As ever, it turns out that those who’ve […]

The State of Stores

June 24, 2014

Our annual report on the “state of the retail store” has just published, and even though most of retailers’ current growth is coming from digital channels, shoppers continue to visit stores – and will for many years to come. Their demand for a more relevant store shopping experience, however, has retailers asking “How can we […]

One Thing It Means To Be a Digital Native

June 3, 2014

Last week I volunteered at my son’s school to hold mock interviews for high school sophomores (my son is a 6th grader, so I don’t have to worry about this for him quite yet). But it’s a STEM school – with a focus on science, technology, engineering, and math. And the kids who go there […]

Flipping the Perspective on In-Store Technology

May 20, 2014

Last week I attended Retail Connections in Dallas. The morning was devoted to speakers sharing their views (mine on the future of the store), but the afternoon was devoted to conversation and an exchange of ideas. And a strong exchange it was. During that session, one executive shared a perspective on in-store technology that caught […]

Epicor Retail Is Back in the Game

May 6, 2014

Last week I had the chance to attend Epicor’s Insight 2014 conference in Las Vegas. This conference marked an important milestone in the company’s renewed focus on retail, highlighted in the Retail Insights portion of the conference. It gave us an opportunity to catch up with the corporate changes that have occurred over the past […]

Amazon’s Befuddling Behavior

April 29, 2014

It’s no secret that I’m an junkie. Prime was the crack that lured me in; Prime and the fundamentally cloistered life working out of the house or on the road leads me, as well. I don’t have any daily travel pattern that would allow me to “pick up some [fill in the blank] at […]

The Walmart Out-of-Stock Problem: Lessons Learned

April 22, 2014

Since 2010, respondents to our annual Merchandising benchmark survey have cited underperforming inventory as a top-three business challenge more than most any other option, certainly more than “out-of-stocks.” We mostly viewed this as a lasting aftereffect of the Great Recession, when working capital suddenly was at a minimum and every inventory buy mattered. But while […]

The Pricing Paradox

April 15, 2014

There’s a reason the newsletter you’re reading is called Retail Paradox. When we started RSR (on June 15 it will be eight years! Time flies!), we observed three essential paradoxes retailers were grappling with: the shift to global supply while trying to satisfy far more local demand, the imperative to improve customer service while also […]

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