Newsletter Articles: Store Operations

Navigating Retailer In-Store Technology Needs

July 28, 2015

A trend has been building over the past three years and it seems to have reached critical mass – retailers are recognizing the real importance of the in-store employee in creating a better in-store experience for consumers. On the surface this sounds great, but we found somewhat conflicting data in this year’s store benchmark report: […]

Tilted Tables: What Consumer Devices Are Really Doing To Stores

July 21, 2015

There is no shortage of ways consumer-grade technologies stand to benefit consumers during the shopping process; it is genuinely unfathomable how powerful – and cheap – these tools have become. However, whereas many retailers have historically done everything they can to discourage/ignore the use of these devices (often embodied by the reticence to provide consumer-access […]

Going To The Store, And What Awaits Us There

July 14, 2015

People go to stores for a reason. Why? At this point, it’s different for pretty much everyone. Some just want to get out of the house. Some may want to steal away from work for a few. Some are looking to physically experience the items they’ve been looking at online for hours on end. But […]

Getting Realistic About Digital And Stores

June 30, 2015

When it comes to the things that challenge retailers the most, there can be no denying the elephant in the room: the trend for consumers to self-rely on digital devices to find the best products, know the most about them, and reveal the best price/most convenient delivery method is only going to increase. Note the […]

Manhattan Momentum 2015: Walking Miles In Customers’ Shoes

June 2, 2015

Manhattan Associates’ Momentum 2015 almost closes out the spring user conference season. Of all the conferences I’ve attended so far, I have to say Manhattan had the happiest customers. Part of the reason for this may well be that Manhattan’s team seems intensely focused on seeing the world through their customers’ eyes. The breakout sessions […]

Epicor Insights: Bold As Love

June 2, 2015

As Nikki just mentioned in her article, spring conference season is winding down. And it’s been a hectic one. Only Internet Retailer to go. But also like my partner, the last customer conference I attended – Insights 2015 – happened to be the biggest lovefest I’ve attended this year. Firstly, hats off to Epicor for […]

What Will It Take For Commerce Platforms To Converge?

June 2, 2015

We hear it all the time: “What’s the future of instore POS in an ‘omni-channel’ selling environment?” That’s a really loaded question. Coming from retailers, it’s almost a plea for some direction, re. in-store technology. From a technology provider, the underlying question likely as not is, “why don’t retailers just use their (our) E-commerce platform […]

The Retail Store Time Crunch

May 26, 2015

Ever since consumers started bringing mobile phones into stores as part of their shopping experience, retailers have been scrambling to keep up. Shoppers armed with smartphones now have more access to price, availability, and product descriptions than even the most trained and knowledgeable store employee. Consumers are increasingly impatient with a store experience that feels […]

Lilly-For-Target, And the Power Of Communications

April 21, 2015

Oscar Wilde once said, “The only thing worse than being talked about is not being talked about.” The French refer to this paradox as “Succès de scandale”, or “success from scandal”. In the spirit of these words, Minneapolis retailer Target once again found itself the recipient of a lot of free mentions in the news, […]

Commerce and Convergence: Demandware XChange 2015

April 21, 2015

Last week I attended Demandware’s XChange Conference in Las Vegas. Two themes struck me coming out of the event: one, the convergence of content and commerce is happening fast, and two, the convergence of eCommerce and point of sale is not happening quite as fast, but it easily promises to be the bigger deal of […]

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