Newsletter Articles: Store Operations

The Walmart Out-of-Stock Problem: Lessons Learned

April 22, 2014

Since 2010, respondents to our annual Merchandising benchmark survey have cited underperforming inventory as a top-three business challenge more than most any other option, certainly more than “out-of-stocks.” We mostly viewed this as a lasting aftereffect of the Great Recession, when working capital suddenly was at a minimum and every inventory buy mattered. But while […]

The Pricing Paradox

April 15, 2014

There’s a reason the newsletter you’re reading is called Retail Paradox. When we started RSR (on June 15 it will be eight years! Time flies!), we observed three essential paradoxes retailers were grappling with: the shift to global supply while trying to satisfy far more local demand, the imperative to improve customer service while also […]

Why Dropship is Not (Yet) Strategic in Retail

April 8, 2014

Last week I was asked about dropship, specifically, why it isn’t enjoying a high level of adoption among retailers. To be able to answer that question requires digging a little deeper into dropship’s context. First, a definition: dropship is when a retailer appears to carry an assortment of merchandise, but never actually takes possession of […]

Inspire 2014: A Lot More than Printers & Signs

April 8, 2014

I had the opportunity to present at this week’s Inspire Conference in Las Vegas, hosted by Lexmark and Perceptive Software (a division of Lexmark). It was a double pleasure because I was sharing the stage with my friend and industry colleague, Dean A. Sleeper, the founder and CEO of AccessVia, which was acquired by Lexmark […]

What Consumers Say about Mobile

April 8, 2014

If you read our research, you know that we typically don’t survey end consumers. Our core offering – benchmark reports – are conducted by a) picking a topic that is highly relevant to the current retail landscape and then b) asking retailers what they self-identify as the biggest challenges, opportunities, and roadblocks within that topic. […]

Who Owns the Customer Experience in Retail?

March 25, 2014

I had the opportunity to present to a technology company’s advisory board, a table full of eight or nine different retailers, representing the full breadth of retail verticals and sizes. I ran through the current state of omni-channel, expecting to breeze through the first few and delve deeper into topics like the future of the […]

Sneak Peek at 2014 Mobile Report

February 25, 2014

Tomorrow we’ll be releasing our 3rd annual Mobile report, and as everyone knows, smart mobile devices have shaken retail to its foundations. With brand new digital paths-to-purchase, times have truly changed, and retailers are absorbing what that change means to their businesses. But what’s a lot harder to quantify is exactly how retailers are responding […]

End the Payment War, Serve the Consumer

February 18, 2014

By Richard Mader, Contributing Editor For 10 years retailers and card brands have been engaged in a bitter war that has resulted in less than adequate payment data security and delayed the creation of a totally new payment ecosystem utilizing the latest technology including mobile devices. Thus I was delighted to see that the National […]

How Technology Collaboration Can Change the Store: The Container Store Employee Communications Story

February 11, 2014

Last week I had the opportunity to talk with John Thrailkill, the Vice President of Store Metrics and Systems, Customer Support, and Business Development at The Container Store. My intention was to learn about his company’s work around store communications, and specifically how the use of Theatro’s employee communication solution is transforming the way that […]

Warby Parker: A Case for Innovation

February 4, 2014

Not to give anything away, but if you attend the annual “what did we see at NRF’s Big Show this year?” webinar that we’re hosting next week, one of the themes you’ll hear quite a bit about is the push for focus back into the store. We’ve been squawking for quite some time about the […]

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