Newsletter Articles: Store Operations

Unwrapping NRF 2016

January 26, 2016

In the last issue of this newsletter, before all four of the analysts here at RSR headed off to the biggest annual event in our industry – the National Retail Federation’s Big Show – I mused about which version of the show we might be in for in 2016. Would it be the first kind, […]

2015: Promises Kept, Promises Deferred

January 12, 2016

It seems the past year went by in a flash, and it was an active one. To determine which retail tech promises came to fruition and which ones were deferred, I looked back at our post-NRF debrief. I was surprised how many never came to pass. Let’s take a look at some major themes: Focus […]

The Year in Review: What Did 2015 Mean For Retail?

December 8, 2015

As I was trying to figure out what to write this week, I happened to look at the calendar and realize that this is my last article for our newsletter for 2015. That means one, the year went by entirely too quickly, and two, this is my last opportunity to say anything meaningful before the […]

Five Things To Watch For This Holiday Season

November 24, 2015

There’s no shortage of prognostications about what’s going to happen this 4th Quarter. Going into this season, 3rd Quarter retailer results were pretty mixed, with some big box stores (Walmart, Home Depot) doing well, while some fashion and specialty retailers did not-so-well (Urban Outfitters, Dick’s Sporting Goods). In the UK, the government’s Office for National […]

Target Continues Repositioning For Growth: Lessons Learned

November 24, 2015

I had the opportunity to sit in on Target’s earning’s call last week, and the company provided a great infographic in advance that highlights the high points better than I could. But there’s more to tell than just the raw numbers. What’s most apparent to me is the company’s desire to separate itself from Walmart. […]

Lack Of Omni-Channel Baffles Shoppers

November 17, 2015

A few days ago I was talking with a former retail colleague about the industry and she issued an interesting challenge from another friend. This friend was baffled by one of her favorite retailers. This retailer, who shall remain nameless in this piece, offers a broad assortment of turtlenecks – in all colors and sizes […]

The Return Of The… Return

November 10, 2015

As the omni-channel consumer evolves, retailers are having to process more returns. And from what they tell us in our latest supply chain research, there is a direct correlation between a retailer’s profitability and the volume of those returns. Are the best performers receiving more merchandise returns as a byproduct of the consumer that shops […]

Store Labor vs. Customer Service: Collision Course?

November 3, 2015

Last March, my RSR partner Paula Rosenblum published a piece in the Retail Paradox Weekly and Forbes Online proclaiming 2015 to be the Year of the Store Employee. The news of the day suggested that it would indeed be a good year for employees, especially because a growing list of retailers (that included Walmart, TXJ, […]

Part 2: Why Bringing Digital Into Stores Won’t Work And How To Prevent That Outcome

September 22, 2015

Right before the Labor Day weekend, I caught this article on Ad Age, a motherhood and flying cars piece about how digital will magically transform the store experience, and even better, how digital agencies will be the leaders in making this transformation happen. I started a response last week, intending to cover both why digital […]

Engage 2015: Stores Back In Central Focus

September 15, 2015

Last week I had the opportunity to attend RIS News’ excellent conference “Engage 2015.” We heard from several retailers including Chico’s and GameStop, and a fun panel of shoppers led by WSL Strategic Retail president Candace Corlett. We also heard from a couple of “futurists” who I’ll discuss shortly. First, the good news: the store […]

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