Newsletter Articles: Store Operations
As I sat down to write this article, I thought back to how long I’ve known JDA. I can’t attest that I’ve attended Focus, JDA’s user conference, for ten years, but I have certainly known the company as a retail analyst for that long. I haven’t always agreed with the directions JDA has taken over [...]
Our brand new store report has just released, and it provides stunning clarity into how retailers plan to help bring their largest investments back to life. As the stores try to find their way in a brand new digital world, we asked retailers to candidly share their experiences. The best performers have a vastly different [...]
Last week I fielded an inquiry about the biggest questions retailers are asking in cross-channel right now, and I figured the answer was worth sharing. So here are the top questions that I hear retailers currently asking about their omni-channel strategies and/or operations. These are the “big” questions, mind you, not the tactics. What is [...]
This year, for the first time, I’m not co-authoring RSR’s annual store benchmark report. Of course, the report is in great hands with Nikki and Steve, and having seen an early draft, I can tell you it’s going to be good! But “store benchmark season” always brings the question to mind, “Is the store dead?” [...]
As Paula notes, the 2013 Store Report is being written by Nikki and I this year. And while all three of us are currently at JDA’s Focus Conference in Orlando (expect a full write-up to follow next week), we’ve had plenty of chance to discuss some of its most key findings in our conversations here: [...]
Last week I attended the CARTES North America conference. It is an event focused more directly on credit card issuers and the technologies that support them. So what was I doing there? Well, increasingly it seems that the future these industry players are building will have direct impact on how retailers engage with customers, and [...]
RSR partner Nikki Baird’s column this week (US Retail, EMV, NFC, and Mobile: Opportunity or Disaster?) talks about U.S. retailers’ apparent lethargy when it comes to next-gen payments. It’s a topic that we both know about, having co-authored RSR’s recent benchmark of the state of next-gen payments in retail. I can’t say it any better [...]
Last week Ceridian HCM invited out a good dozen-plus analysts to an event in Chicago to catch us all up to speed on developments at the company. As best I can tell, I was the only vertically-oriented analyst there, which speaks strongly to the company’s position in retail these days. I am admittedly not an [...]
This post was written by guest contributor Ramesh Sethuraman, Chennai, India. Habituation The Retail Industry is continuing to evolve from Multichannel to Omnichannel to Agile Commerce with the help of technology implementations. But sometimes, it is difficult to change organizations’ mindset and get rid of their long-standing habits, many of which are no longer required. [...]
Pricing has been on my mind a lot lately, not least because Paula and I just wrapped up writing our 7th annual pricing benchmark (check back on our home page on 4/11 – it’ll be there). But I also came across a recent article from Stores Magazine that really cemented something for me. Two things, [...]