Newsletter Articles: Retail Strategy

IBM Amplify 2015: Getting Edgy

May 18, 2015

A consistent theme is emerging from all the recent technology conferences that RSR partners have attended, that businesses aren’t keeping up with the pace of consumer technology adoption, but really need to. The message from the technology providers is, “we’re changing too, so that we can help YOUR business change at the speed of consumer […]

History Of Omni-Channel Part 5: The Shift From Strategy To Execution

May 18, 2015

This is part 5 of an on-going series on the history of omni-channel. Part 1 addressed the point when customer centricity and “cross-channel” (the early days of omni-channel) first merged and became the foundation of what most people mean when they say omni-channel today. Part 2 talked about the tipping point of executive awareness, when […]

NetSuite SuiteWorld: Harnessing The Genius Of AND

May 12, 2015

In the book Built to Last, Jim Collins and Jerry Porras spoke about the “genius of AND”. The basic idea is that companies who define their capabilities or their markets as exclusionary choices are limiting themselves. The real power comes when companies embrace the contradiction inherent in what otherwise might be two opposing concepts. For […]

Capturing Critical Business Requirements: What Every Business Person Should Know

May 4, 2015

JDA’s Focus included a session that really should be required viewing for anyone involved in any kind of technology development. The session was presented by Pam Sheen, Solution Manager for Enterprise Store Operations for Dunkin’ Brands, and, corny as it may sound, it was like music to my former CIO ears. Here’s why. In some […]

Toshiba Connects With SAS

May 4, 2015

At the Toshiba Global Commerce Solutions’ Connect conference held last week in Nashville, TN, attendees were led through a morning wake-up cheer: “Commerce…. Together!” Commerce is certainly what Toshiba is all about – especially that part of commerce when the consumer exchanges money for goods at the checkout stand. The company is the outcome of […]

How Netflix Turned Around Its Fortunes: A Lesson For Laggards

April 28, 2015

At RSR, we talk a lot about Retail Winners and laggards. Our definition is pretty straightforward – Winners’ comparable sales exceed inflation, laggards’ comparable sales are below the inflation rate. Sometimes our research paints a picture of laggards in a hopeless spiral they seemingly cannot escape. But companies like Netflix show that victory can indeed […]

Retail eCommerce Shifting To mCommerce In India

April 28, 2015

Devesh Kumar is a startup enthusiast and alumnus of NIFT, the National Institute of Fashion Technology, in Hyderabad, India. He is currently a consultant with Saffron Nine Technologies, and is located in Patna, Bihar, India. As RSR’s guest contributor, he offers his take on the mobile commerce opportunity in India. Internet shopping, once a myth […]

Lilly-For-Target, And the Power Of Communications

April 21, 2015

Oscar Wilde once said, “The only thing worse than being talked about is not being talked about.” The French refer to this paradox as “Succès de scandale”, or “success from scandal”. In the spirit of these words, Minneapolis retailer Target once again found itself the recipient of a lot of free mentions in the news, […]

BB&B And the Value Of Tech Investments

April 13, 2015

I confess that I get annoyed when people attribute changes to sales or profitability to technology investments. Technology is a process enabler, not the process itself. Crediting the shovel for digging a hole in the right place sounds silly, as does blaming the hammer for the bent nail. But I didn’t have this opinion earlier […]

Whole Foods And Localized Merchandise: One Conversation At A Time

April 7, 2015

I have a friend who’s a bit of a know it all. I’m sure you know the type: you may even have a similar one in your own circle of family and friends. But despite his over-the-top nature, he’s consistently one of the most well-informed people I know. Mention a topic – any topic – […]

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