Newsletter Articles: Retail Strategy

Converged Selling Channels: Just Do It

September 1, 2015

We’ve been writing, talking, tweeting, and blogging about this for years: the digital and physical selling environments are converging for retailers. RSR partner Nikki Baird’s excellent series in on “The History of Omni-channel” (available via the RSR website) explains not only how we got here, but what to do about it. The only reason selling […]

One In Seven Earthlings Used Facebook In A Single Day: A Community Too Big To Ignore

September 1, 2015

It was one thing when Facebook surpassed a billion users. That apparently happened in October 2012 and in some circles it was relatively easy to dismiss. Dead people, people with multiple accounts, people who signed up but never logged in, you name it. In fact, back then, even CEO Mark Zuckerberg acknowledged the company was […]

What Stands In The Way Of Retailers Leveraging The Internet Of Things?

September 1, 2015

In our first ever study on the Internet of Things (IoT), we recently found that retailers whose sales are already outperforming their peers have placed inordinate focus on new IoT technologies – much more so than their average and underperforming peers. In fact, some of the most startling outcome of our research was retailers’ strong […]

Drunk On Starbucks?

August 25, 2015

Last Friday I had the occasion to stop by Starbucks during their Starbucks Evenings time, which the company has started rolling out to 70+ locations across Orlando, Denver, Miami, northern California, and New York City. There are very few moves that retailers can legitimately make that take them into adjacent spaces with their existing brands, […]

China’s Currency Devaluation: Good For Consumers?

August 25, 2015

As I’m typing this little piece out, the NYC stock exchange is trying to recover something of the 1000 points the Dow lost after the index plunged at the opening today, cable news talking heads are having apoplexy, and various presidential candidates are screaming about how China is wrecking America. Words like “brutal”, “carnage”, “choppy”, […]

Retailers Have Great Expectations For The Internet Of Things

August 25, 2015

We have just completed first-ever study of the Internet of Things (IoT). In fact, because it has become such a broadly-used buzzword in the retail industry, we first had to define what we even meant for the context in which it was used during for the project. We framed our questions with the 138 qualified […]

Subscription Boxes Go Mainstream?

August 18, 2015

I like subscription boxes. In the interests of full disclosure, I subscribe to Lootcrate and to Stitch Fix. I was an original subscriber to Goodies, a food-based subscription started and subsequently shut down by Walmart. I’ve contemplated Birchbox, and also finding another food box to replace Goodies, but haven’t had enough time to put into […]

History of Omni-Channel Part 8: Merchandising In The Crosshairs

August 11, 2015

This is part 8 of an on-going series on the history of omni-channel. Part 1 addressed the point when customer centricity and “cross-channel” (the early days of omni-channel) first merged and became the foundation of what most people mean when they say omni-channel today. Part 2 talked about the tipping point of executive awareness, when […]

Walmart Joins Other Giants On Climate Pledge

August 4, 2015

It almost went unnoticed last week that Walmart, the largest company in the world, joined other giants like Coca Cola, Pepsico, Cargill, Bank of America, Apple, Google, Microsoft, UPS, Berkshire Hathaway, and others in pledging to take actions that will reduce greenhouse gases and will invest in clean energy technologies. One might think that for […]

REITs Are A Very Bad Idea For Department Stores

August 4, 2015

This piece was originally published in Forbes last week by retail legend Walter Loeb. It’s a very important piece, especially for those of us who might not have been around during the Campeau era of the 1980’s and in light of Sears Holdings Company ostensibly profitable quarter (driven by its REIT activities). By Walter Loeb, […]

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