Newsletter Articles: Retail Strategy

Five Things To Watch For This Holiday Season

November 24, 2015

There’s no shortage of prognostications about what’s going to happen this 4th Quarter. Going into this season, 3rd Quarter retailer results were pretty mixed, with some big box stores (Walmart, Home Depot) doing well, while some fashion and specialty retailers did not-so-well (Urban Outfitters, Dick’s Sporting Goods). In the UK, the government’s Office for National […]

Target Continues Repositioning For Growth: Lessons Learned

November 24, 2015

I had the opportunity to sit in on Target’s earning’s call last week, and the company provided a great infographic in advance that highlights the high points better than I could. But there’s more to tell than just the raw numbers. What’s most apparent to me is the company’s desire to separate itself from Walmart. […]

Why Won’t Retailers Talk Up Tech Solutions?

November 24, 2015

In the vendor world, there is a perennial problem: retailers don’t want to go on the record as owning or in any way endorsing vendors. This is particularly a problem for small vendors who don’t have a large client base. It’s something of a catch-22 because retailers in those situations often claim that the solutions […]

The Art Of ‘Perpetual Consumer Engagement’

November 17, 2015

Two weekends ago, I was queuing the music program for a horse riding competition in Northern California. The guy sitting in the audio/visual booth next to me was handling the live streaming video of the competition. Suddenly, he let loose with a stream of invective (I’m glad my microphone wasn’t on!) against the Apple iMac […]

The Millennial Myth: Don’t Be Fooled

November 10, 2015

Retailers are clearly on a personalization quest. We hear lots of talk about personalized assortments, the need for micros-marketing and the use of what people call “Big Data” to match store and product attributes. This is a good and noble quest. We see it in retail, in politics, across the marketing universe. The problem is […]

Is Your Customer Data Valuable Or Is It A Banana?

November 10, 2015

Did you know that we humans have 50% of our DNA in common with bananas? I don’t remember where I first stumbled across this little factoid, but it was, as it was probably designed to be, just wacky enough to catch my attention. As far as advancing scientific knowledge, does it do much more us? […]

EMV And The Holidays: What Will YOU Do?

October 27, 2015

US Retail is slowly lurching its way towards implementation of EMV. While hardware seems to have been swapped out in most stores I’ve been in, only a very few have actually implemented the technology. And as we know, at this time only about half of consumers’ cards actually have chips in them in the first […]

SAP’s 2015 Retail Forum In Review

October 27, 2015

Last week, all four partners attended SAP’s Retail Forum, held this year in Miami. Brian does a nice job this week highlighting what he saw in the program’s Supply Chain track. My job is to give an overview of some of the other things we saw at the show. Trying to summarize several full – […]

At The Intersection Of Business And IT, A New Crossroad: Software AG’s Innovation World Conference

October 20, 2015

Retailers have been struggling with the idea that they need to shift away from being product-centric, to being more customer-centric. It’s a hard shift to take. Retail used to be defined by the products a company sold. No one cared who bought them, so long as “merchant princes” decided which products were the right ones […]

TED@IBM: Into The Land Of What May Be

October 20, 2015

Once in a while, it’s good to get away from current-day realities and take a peek at the future. At RSR, the current-day realities we deal with are the same ones retailers face, albeit through the lens of the data that we gather about retailer challenges and opportunities. A couple of weeks ago partner Steve […]

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