Newsletter Articles: Retail Strategy

Lilly-For-Target, And the Power Of Communications

April 21, 2015

Oscar Wilde once said, “The only thing worse than being talked about is not being talked about.” The French refer to this paradox as “Succès de scandale”, or “success from scandal”. In the spirit of these words, Minneapolis retailer Target once again found itself the recipient of a lot of free mentions in the news, […]

BB&B And the Value Of Tech Investments

April 13, 2015

I confess that I get annoyed when people attribute changes to sales or profitability to technology investments. Technology is a process enabler, not the process itself. Crediting the shovel for digging a hole in the right place sounds silly, as does blaming the hammer for the bent nail. But I didn’t have this opinion earlier […]

Whole Foods And Localized Merchandise: One Conversation At A Time

April 7, 2015

I have a friend who’s a bit of a know it all. I’m sure you know the type: you may even have a similar one in your own circle of family and friends. But despite his over-the-top nature, he’s consistently one of the most well-informed people I know. Mention a topic – any topic – […]

Oracle Industry Connect: Making The Case For Cloud In Retail

March 31, 2015

Last week I attended Oracle’s Industry Connect conference. It’s been a while since I’ve had an opportunity to see Oracle’s retail strategy and messaging in person, and I have to say I was impressed. Here are my take-aways from the event. Cloud Is About More Than ROI The biggest message that I heard at the […]

Prime Now: Why Amazon Could Make Real Profits With ‘Just in Time’ Home Delivery

March 31, 2015

I greeted the announcement that Prime Now was coming to a neighborhood near me with interest. For those unaware, “Prime Now” is’s same day delivery experiment. Currently, Prime Now cities are Miami, Dallas, New York (!?), and Baltimore with plans to expand into more metropolitan areas over the course of 2015. Prime Now has […]

Walking A Mile In The Shopper’s Shoes: IR Digital Design Conference

March 24, 2015

Last week I attended Internet Retailer’s Digital Design Conference in Los Angeles. The conference strikes me as the digital equivalent of GlobalShop – a lot of focus on how consumers shop, what makes them want to buy, a lot of psychology, except focused on the digital realm instead of the physical world of the store. […]

The Perils And Plusses Of Being Apple

March 17, 2015

Last Wednesday, Apple had a major problem with three services. The App Store (for iOS and Macs), iCloud and iTunes were down for approximately ten hours. This problem brought into sharper focus for me just how many minefields the world’s most valuable company has to navigate. What’s it like to be the most valuable company […]

RBTE 2015: UK Retail Expo Rising

March 17, 2015

Last week, I had the opportunity to participate on a couple of panel discussions at the Retail Business Technology Expo (RBTE) in London, UK. This year’s event is the fourth since it was first launched, and this year featured a major addition – the Retail Design Expo. To accommodate the almost 2X increase in the […]

When The Retail CEO Needs To Own The Tech Vendor Relationship: SAS Analyst Day

March 10, 2015

As a technology vendor or solution provider, it’s easy to say that you want to have the relationship with your client at the highest level internally that you can get – like the CEO, ideally. A relationship with the CEO means if she says so, then it’s gonna happen. Of course, there are some solutions […]

Knowing Who You Are: Priceless

March 10, 2015

With all the talk of Apple’s new Apple Watch this week, there’s been a lot of rumbling about how the company is going to have to reinvent itself, in particular, its store format, once more. Hard to believe, but the revolutionary store concept Apple has become known for – often imitated, seldom replicated – has […]

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