Newsletter Articles: Retail Strategy

Oracle Industry Connect: Making The Case For Cloud In Retail

March 31, 2015

Last week I attended Oracle’s Industry Connect conference. It’s been a while since I’ve had an opportunity to see Oracle’s retail strategy and messaging in person, and I have to say I was impressed. Here are my take-aways from the event. Cloud Is About More Than ROI The biggest message that I heard at the […]

Prime Now: Why Amazon Could Make Real Profits With ‘Just in Time’ Home Delivery

March 31, 2015

I greeted the announcement that Prime Now was coming to a neighborhood near me with interest. For those unaware, “Prime Now” is’s same day delivery experiment. Currently, Prime Now cities are Miami, Dallas, New York (!?), and Baltimore with plans to expand into more metropolitan areas over the course of 2015. Prime Now has […]

Walking A Mile In The Shopper’s Shoes: IR Digital Design Conference

March 24, 2015

Last week I attended Internet Retailer’s Digital Design Conference in Los Angeles. The conference strikes me as the digital equivalent of GlobalShop – a lot of focus on how consumers shop, what makes them want to buy, a lot of psychology, except focused on the digital realm instead of the physical world of the store. […]

The Perils And Plusses Of Being Apple

March 17, 2015

Last Wednesday, Apple had a major problem with three services. The App Store (for iOS and Macs), iCloud and iTunes were down for approximately ten hours. This problem brought into sharper focus for me just how many minefields the world’s most valuable company has to navigate. What’s it like to be the most valuable company […]

RBTE 2015: UK Retail Expo Rising

March 17, 2015

Last week, I had the opportunity to participate on a couple of panel discussions at the Retail Business Technology Expo (RBTE) in London, UK. This year’s event is the fourth since it was first launched, and this year featured a major addition – the Retail Design Expo. To accommodate the almost 2X increase in the […]

When The Retail CEO Needs To Own The Tech Vendor Relationship: SAS Analyst Day

March 10, 2015

As a technology vendor or solution provider, it’s easy to say that you want to have the relationship with your client at the highest level internally that you can get – like the CEO, ideally. A relationship with the CEO means if she says so, then it’s gonna happen. Of course, there are some solutions […]

Knowing Who You Are: Priceless

March 10, 2015

With all the talk of Apple’s new Apple Watch this week, there’s been a lot of rumbling about how the company is going to have to reinvent itself, in particular, its store format, once more. Hard to believe, but the revolutionary store concept Apple has become known for – often imitated, seldom replicated – has […]

Welcome To The Year Of The Retail Store Employee

March 3, 2015

I originally posted the bulk of this piece on Forbes. After it was posted, Walmart made additional announcements: most notably committing $100 million over five years to help in-store and other entry-level workers improve work skills and advance their skills. We’re going to be examining ways retailers are improving employees lives over the course of […]

Are Retailers Finding A New Balance Point?

March 3, 2015

Last April, my RSR partner Paula Rosenblum and I authored our annual benchmark report on the state of retail pricing, and in that study we identified a paradoxical set of findings, particularly as relates to U.S. retailers: while “maximizing gross profits” was considered the top objective for the pricing strategy, few retailers felt that their […]

IoT: The Coming Storm

February 17, 2015

The last several years have brought a veritable blizzard of technical acronyms and buzzwords that almost immediately lose any precise meaning, for example: “Big Data”, “Cloud”, “BYOD” (or its companion acronym “MDM”, and no, that doesn’t mean “master data management” anymore!), etc. etc. And just when you think that your buzzword cup is full, a […]

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