Newsletter Articles: Retail Strategy

What’s Wrong with U.S. Big Box General Merchants?

August 25, 2014

We’ve got a birthday coming up for our little two-year-old granddaughter, who is into all things “Elmo”. If something is red or fuzzy, it’s an “Elmo” this-or-that. And even if she just likes it, it is suddenly and decisively branded an “Elmo” product (no arguing allowed). The good news is, there isn’t a lot of […]

The Case for the Customer’s Smartphone

August 25, 2014

It’s hard to go even a few minutes in a retail discussion these days without arriving at a certain place: the need for in-store employees to be better informed than they are, and the role that new mobile technologies play in making that a plausible reality. However, as we see in our most recent Store […]

Manhattan Buys Global Bay Assets: What It Means for You

August 19, 2014

Manhattan Associates took a leap into the front of the store with its purchase of Global Bay’s assets from VeriFone. It puts an exclamation point on the statement, “The store is now an active part of the supply chain” and moves the once sleepy WMS vendor into competition with some pretty heavy hitters. All that’s […]

Lucky Magazine and BeachMint: The Collision of Content and Commerce

August 19, 2014

My colleague Paula Rosenblum and I have been watching the exodus of content creators from magazines with great interest, primarily because those exits have led straight to the doors of retailers. Retailers and brands, looking to create a more content-driven approach to the market, have been snatching up editorial staff and using them to beef […]

Food for Thought

August 11, 2014

If you’re like me (as in, “not an economist”), the indicators of economic health put out by various organizations can seem contradictory at best. What’s a person to think? There’s an old joke about economists that seems to be relevant in these times: “Economics is the only field in which two people can get a […]

The Race To The Bottom: Consequences Coming Clear

August 5, 2014

We’ve seen a busy couple of weeks in the retail industry. Walmart US’s CEO, Bill Simon abruptly resigned and was replaced by the company’s head of Asian oprations, Greg Foran. Target found its new CEO in Brian Cornell, currently at PepsiCo and formerly a retail executive at Michael’s and BJ’s Wholesale Club. Not to be […]

Living on Planet Z

July 29, 2014

Last week I fielded a question from a reporter about Generation Z (defined as anyone born before 1995). I’m not a demographer, but I do happen to know quite a few Gen Zers, as the parent of two myself (soon-to-be 13 – Corbin, and 10 – Harper), and also as an active volunteer at my […]

The CIO: Emerging or Submerging?

July 15, 2014

Last week, RSR’s partners took our first crack at a 2015 Benchmark report agenda. Gosh, this year is flying by. One study we discussed was “The Re-emergence of the CIO.” We haven’t done a report purely on the state of IT in four years, and it seemed time to take the temperature of the industry […]

Early Signs of Tech Disillusionment?

July 15, 2014

There were several bits of news recently that, although disconnected in their subject matter, had one thing in common: some (perhaps) early indicators that the current mobile technology craze has “jumped the shark”. I’m not sure everyone will agree (especially those who make their livings selling all the latest-and-greatest), but it does seems to me that […]

The Future of Stores: 3 Big Take-Aways

July 1, 2014

Last week I attended Future Stores in Seattle. The topic, obviously, was the future of retail stores. There was a blizzard of content – 20 minute rounds of presenters followed by slightly longer panel sessions, followed by roundtable discussions at the end of each day. It would take me pages and pages to report out […]

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