Newsletter Articles: Retail Strategy

IoT: The Coming Storm

February 17, 2015

The last several years have brought a veritable blizzard of technical acronyms and buzzwords that almost immediately lose any precise meaning, for example: “Big Data”, “Cloud”, “BYOD” (or its companion acronym “MDM”, and no, that doesn’t mean “master data management” anymore!), etc. etc. And just when you think that your buzzword cup is full, a […]

History Of Omni-Channel Part III: The Store Is In Trouble

February 17, 2015

This is part 3 of an on-going series on the history of omni-channel. Part 1 addressed the point when customer centricity and “cross-channel” (the early days of omni-channel) first merged and became the foundation of what most people mean when they say omni-channel today. Part 2 talked about the tipping point of executive awareness, when […]

What Can Consumer-Grade Mobile Devices Do For Retailers?

February 17, 2015

We spend a lot of time discussing how the widespread consumer adoption of smart mobile devices – beginning way back in 2010 – tilted the scales in shoppers’ favor. The plain truth is that consumers simply got off to a massive head start with these tools. What, then, do retailers self-identify as the best opportunities […]

History of Omni-Channel Part II: The Tipping Point

February 10, 2015

In my last piece on the history of omni-channel, I talked about when customer centricity seemed to hit the mainstream retail consciousness and reaffirmed that even today, customer centricity is central to any successful omni-channel strategy. How can you “think omni-channel” without putting yourself in your customer’s shoes? The next big milestone in omni-channel, for […]

Best Buy, PetSmart, Trader Joe’s and Target: Field Trip!

February 10, 2015

Frequent RSR readers know I am an Amazon Prime junkie, but some days, as an old friend used to say, “The sun is shining and the store windows are gleaming” and you’ve just got to go shopping. So it was this past Sunday. We drove past our original destination, Fairchild Gardens, and went instead to […]

Amazon: Who’s Afraid Of The Big Bad Wolf?

February 3, 2015

While Amazon.com had a surprisingly profitable fourth quarter, according to RSR’s recent eCommerce benchmark, eCommerce in Context; Coping With Maturity, fewer than half of retailers view the on-line steam-roller as a competitive threat. In fact, these retailers have lost their fear of most of the “usual suspects” – Amazon, Walmart, Google and even their own […]

Getting To The New Customer-Centric Model

February 3, 2015

In last week’s Retail Paradox Weekly, RSR partner Nikki Baird shared her take on the early days of omni-channel retailing, recounting Best Buy’s early forays into selling channel synchronization. She concluded the story with the observation that, “…at the heart of omni-channel is customer centricity. You can’t do one without the other. Much of the […]

Musical Equipment Pureplay Finds The Right Groove

January 27, 2015

Retailers’ fear of “showrooming” became widespread with the rapid consumer adoption of smart mobile technologies in the 2009-2010 timeframe. In retrospect, those fears seem a little over-stated. People still go to stores. But that doesn’t mean that some categories of products aren’t prime targets for “disintermediation”. Categories of merchandise that are good candidates are those […]

NRF Big Show 2015: Game On!

January 20, 2015

Although the New York City Garment District has long since lost its prominence as a global center for the fashion industry (it is now more frequently visited because its restaurants and bars), NYC remains one of the world’s great nerve centers for commerce in general and Retail in particular. So it makes sense that retailers […]

NRF 2015: Bright Shiny Objects

January 20, 2015

Obviously, we were all pretty busy last week at NRF’s Big Show 2015. Brian has the overview. My job this week is to give you a sneak peek into the topics we’ll cover in our post-show debrief next Thursday. For my sneak peek, I want to focus on the store. In order to do it […]

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