Newsletter Articles: Pricing

The Customer Privacy Paradox

April 22, 2014

Last week my week began with a very provocative theory put out by a vendor. The theory goes like this: the NSA and Edward Snowden have made consumers hyper-aware that nearly everyone is collecting data about them in some form or another. And the Target breach has made them both angry and somewhat resigned to […]

Running Downhill Too Fast: US vs. UK

April 22, 2014

In last week’s Retail Paradox Weekly, my RSR partner and co-author of our most recent benchmark report on the state of pricing practices in retail identified a “Pricing Paradox”. Here’s what Paula Rosenblum wrote: “Retailers acknowledge, across this and several other benchmarks, the need to create a consistent customer experience across channels. Retail Winners in […]

The Pricing Paradox

April 15, 2014

There’s a reason the newsletter you’re reading is called Retail Paradox. When we started RSR (on June 15 it will be eight years! Time flies!), we observed three essential paradoxes retailers were grappling with: the shift to global supply while trying to satisfy far more local demand, the imperative to improve customer service while also […]

Intelligent Inventory and Pricing Must Be Accurate

March 25, 2014

We’re just about ready to launch our 2014 Pricing Benchmark report, and two themes really jumped out at me. Well… in truth, more than two, but let’s say two NEW themes jumped out. First: Our industry has become fixated on competitive prices. Second: retailers are executing all kinds of sophisticated pricing schemes without strong confidence […]

Promotion Addictions

March 18, 2014

Last week I gave a webinar to a group of financial advisors and investor types on the transition to digital coupons, and I also spent a few minutes on the phone with a grad student in London who was exploring her options for a research project on customer loyalty. You wouldn’t think that these two […]

Where Have All the Retail Data Scientists Gone? SAS Analyst Day Report Out

March 11, 2014

Last week SAS hosted its largest-ever analyst meeting in Steamboat Springs, Colorado. The company had lots of good news to share: topping $3B in revenue, strong growth regionally, and continued growth and success across its solution areas. However, despite its success, I find SAS to be one of those companies that has struggled a bit […]

2014 Pricing Benchmark Results: A First Look

March 3, 2014

We’ve begun analyzing your responses to our 2014 Pricing benchmark survey. This year we’ve got a really interesting take on the data, as half our respondents have their retail headquarters in the UK. We have been somewhat surprised by the differences we’ve found. Let’s take a quick look at some of those differences. It will […]

Show Me Ways to Measure the Impact of Promotions

January 7, 2014

Even if you haven’t read any of our latest Pricing Reports, chances are you’ve noticed retailers becoming a lot more promotional in recent years. And today’s promotions seem to come not only from every direction, but without much directional purpose: they seem utterly haphazard. The problem, of course, is that retailers spent the last century […]

Why I Might Take My Tablet Shopping

July 23, 2013

About two months ago, I saw my first tablet shopper in the wild. I really wanted to take a picture of this individual, but I restrained myself. He was in a grocery store, and he had his iPad propped up in the child seat of his grocery cart. He was doing the “grocery shuffle” – […]

Signs of a Consumer Promotions Backlash?

June 25, 2013

Last week, I caught this segment on the Today Show, talking about two class action lawsuits against two retailers (JCPenney and Kohl’s) for allegedly setting “misleading” prices. The report warns consumers to be on the lookout for “sale” prices that turn out to look an awful lot like the manufacturer’s suggested retail price. Turns out, […]

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