Newsletter Articles: Nikki Baird

Cloud In Retail Is Here To Stay

April 19, 2016

Last week I attended Oracle’s Industry Connect, an event part thought leadership, and part an opportunity for Oracle to present its roadmap to its retail customers in a conference-style setting. Oracle has a very strong point of view regarding the future of cloud – the company is betting pretty much the entire future of its […]

The Core Components Of Retail Transformation

April 12, 2016

Last week I attended Microsoft Envision, the company’s inaugural event targeted towards thought leaders. During the event, analysts and press were invited to a more town hall style format to sit with Chris Capossela, the CMO of Microsoft. He focused his comments on the transformation currently happening within Microsoft, which alone are impressive. I confess […]

Justifying Infrastructure Investments

April 5, 2016

Once upon a time, a long time ago, I was a technology strategy consultant. What that really boiled down to was, I translated IT to business executives, and translated business to IT people. Way back then, it was pretty easy to justify infrastructure projects. The IT department’s budget included provisions for things like telecom, network, […]

‘Shopper Journey’ Doesn’t Mean What You Think It Does

March 28, 2016

A couple weeks ago I was on a briefing call with a vendor who started talking about customer or shopper journeys in a way I’d never heard before. They were talking about journey design and how to incent consumers to take desired next steps in the “journey process”. That conversation gave me a sinking feeling […]

The Fallacy Of Retail’s Cost To Serve

March 15, 2016

A couple of weeks ago I was talking to a technology company sales executive, who at the time was trying to make the case that retailers needed to do a better job of managing their cost to serve. Basically, if a shopper engages with a retailer in, for example, the store channel, the retailer should […]

The Internet of Things, Retail, and Analytics: SAS Analyst Days 2016

March 8, 2016

I got my start in the software world through supply chain software, specifically supply chain execution management. And quickly found myself at ground zero of Walmart’s RFID mandate. As the entire technology industry groped around, trying to figure out how to really implement RFID in the supply chain, it quickly became clear that there was […]

eTail West 2016: Trouble in eCommerce Paradise?

March 1, 2016

Last week I attended eTail West, an eCommerce conference that has been held for years in Palm Springs. It has been several years since I attended eTail West – not since 2009, to be exact. To say that the show has expanded significantly since then is an understatement. But even the attendees who have continuously […]

The Future Of Self Service In Stores Is Dire

February 23, 2016

Ever since RSR’s webinar on the NRF Big Show, one topic keeps cropping up over and over: self service in stores. To talk about this topic in any meaningful way, you first need to keep in mind that the need for self service in stores differs significantly by retail vertical. No one expects (or truly, […]

Dynamic Pricing Ain’t All That

February 16, 2016

Dynamic pricing has come up quite a bit lately, driven in part by interest into whether the practice was used extensively during the holiday season, and a continued interest in whether it will be a big deal in 2016. My take: at least half the hype around dynamic pricing comes from a misplaced definition of […]

2016: The Year Of…

January 12, 2016

So apparently I have a thing I do. I didn’t do it consciously, but I guess I have done it regularly: to declare the theme of the year in retail. I went back and looked at all of the articles I’ve written, and this trend started in 2009, when I declared it “the year of […]

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