Newsletter Articles: Customer Data Security

NRF Big Show 2015: Game On!

January 20, 2015

Although the New York City Garment District has long since lost its prominence as a global center for the fashion industry (it is now more frequently visited because its restaurants and bars), NYC remains one of the world’s great nerve centers for commerce in general and Retail in particular. So it makes sense that retailers […]

Big Banks vs. Retailers On Chip And Pin

January 20, 2015

Cybersecurity is on everyone’s mind and somehow, I’ve found myself in the middle of the conversation. What I’ve learned is completely befuddling. Hence, I posted the following piece on Forbes right before the NRF Big Show. If any reader has a better understanding than I do on this subject, please shoot me an email! According […]

Will Retailers Ever Make Their IT Security Foolproof?

January 6, 2015

By Ramesh Sethuraman, Contributing Editor Every year retailers and consumer services companies claim to invest millions in smart IT security solutions. At the same time, every year criminals use more innovative ideas to outsmart these retailers and their security measures. The end result is multiple security breach stories we hear about almost daily. Sadly, the […]

Yes, I Have Tried Apple Pay

October 21, 2014

Last week I wrote an article about how bad the EMV situation appears to be in the United States as we near some big deadlines for deployment. Today, I have a happier story to write about the payments space, and that is all about Apple Pay. If any retail purchase I have ever made qualified […]

Introducing The CIO Corner. First Up: Tim Toews On Security

October 14, 2014

In general, RSR discusses technology purely in the context of business issues. This is a big part of our value proposition. But periodically, Brian and I like to put on our ex-CIO hats. We, and others like us, have a wealth of experience that we’d like to share with our more recent counterparts. And so, […]

EMV’s Broken Promises In The US

October 14, 2014

At the end of October I am traveling to Amsterdam to speak at a conference. In preparation for the trip I called the two companies that have issued me credit cards that I plan to use on the trip: American Express and Chase. While on the phone telling them that I was traveling abroad and […]

The Endless Data Security Saga Continues

September 16, 2014

Home Depot is the latest retailer to experience a serious data breach. Consumers and retailers alike are no doubt asking, “Will it never end?” The short answer is, “Probably not.” I don’t need to give you a list of all the retailers that have been breached this year. It’s a long list, and depressing, especially […]

Mobile Payments: Reports of NFC’s Death Were Premature

September 16, 2014

There was a full page ad on page A3 of the Monday 9/15 San Francisco Chronicle that cried out in big bold letters, ”WE THE PEOPLE Want our Money Safer Than Our Selfies. PAYPAL Protecting The People Economy.” And the tagline read, “Download The PAYPAL App Now And Securely Buy Almost Anything With Just One […]

Paranoid: Another Way to Look at Privacy

August 5, 2014

In two weeks I’ll be participating on a panel at MobileConnect on consumer privacy. I confess, a little teensy bit of wind has been taken out of the sails by Apple’s decision to start making MAC addresses much harder to track in the future, but there are still plenty of things to consider, worry about, […]

Early Signs of Tech Disillusionment?

July 15, 2014

There were several bits of news recently that, although disconnected in their subject matter, had one thing in common: some (perhaps) early indicators that the current mobile technology craze has “jumped the shark”. I’m not sure everyone will agree (especially those who make their livings selling all the latest-and-greatest), but it does seems to me that […]

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