Newsletter Articles: Customer Data Security

‘Shopper Journey’ Doesn’t Mean What You Think It Does

March 28, 2016

A couple weeks ago I was on a briefing call with a vendor who started talking about customer or shopper journeys in a way I’d never heard before. They were talking about journey design and how to incent consumers to take desired next steps in the “journey process”. That conversation gave me a sinking feeling […]

2015: Promises Kept, Promises Deferred

January 12, 2016

It seems the past year went by in a flash, and it was an active one. To determine which retail tech promises came to fruition and which ones were deferred, I looked back at our post-NRF debrief. I was surprised how many never came to pass. Let’s take a look at some major themes: Focus […]

Boards of Directors And Data Breaches

June 22, 2015

I had two conversations last week, each independent of the other, that reinforced once again that data breaches are serious threats deserving of a more proactive stance from corporate Boards of Directors. The first happened while I was having dinner with a good friend, another “recovering CIO” who has stayed active as an executive-for-hire, running […]

Privacy & Data Security: International Intrigues

March 24, 2015

Last October, RSR published a benchmark report entitled Retail Growth Strategies in 2014 (sponsored by IBM and Oracle[1]), and it contained a surprising finding, that the overall response group rated “more physical stores in existing markets” than “more physical stores in new geographies” as “high value” opportunities, 61% vs. 54%. But as is typical in […]

The Fraud Of Apple Pay Fraud

March 10, 2015

Last week I received four or five different emails advising me that “Fraud is Running Rampant on Apple Pay.” This is a pretty provocative statement and I felt obligated to research the particulars. The results were published in my blog on Forbes, but I thought it worthwhile to re-post here. I spent enough time researching […]

IoT: The Coming Storm

February 17, 2015

The last several years have brought a veritable blizzard of technical acronyms and buzzwords that almost immediately lose any precise meaning, for example: “Big Data”, “Cloud”, “BYOD” (or its companion acronym “MDM”, and no, that doesn’t mean “master data management” anymore!), etc. etc. And just when you think that your buzzword cup is full, a […]

NRF Big Show 2015: Game On!

January 20, 2015

Although the New York City Garment District has long since lost its prominence as a global center for the fashion industry (it is now more frequently visited because its restaurants and bars), NYC remains one of the world’s great nerve centers for commerce in general and Retail in particular. So it makes sense that retailers […]

Big Banks vs. Retailers On Chip And Pin

January 20, 2015

Cybersecurity is on everyone’s mind and somehow, I’ve found myself in the middle of the conversation. What I’ve learned is completely befuddling. Hence, I posted the following piece on Forbes right before the NRF Big Show. If any reader has a better understanding than I do on this subject, please shoot me an email! According […]

Will Retailers Ever Make Their IT Security Foolproof?

January 6, 2015

By Ramesh Sethuraman, Contributing Editor Every year retailers and consumer services companies claim to invest millions in smart IT security solutions. At the same time, every year criminals use more innovative ideas to outsmart these retailers and their security measures. The end result is multiple security breach stories we hear about almost daily. Sadly, the […]

Yes, I Have Tried Apple Pay

October 21, 2014

Last week I wrote an article about how bad the EMV situation appears to be in the United States as we near some big deadlines for deployment. Today, I have a happier story to write about the payments space, and that is all about Apple Pay. If any retail purchase I have ever made qualified […]

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