Newsletter Articles: Cross-Channel

Shop.org: Two Steps Forward, One Step Back

October 7, 2014

Last week I attended Shop.org’s annual conference, this year held in Seattle, WA. It was a tough slog for the east coasters, especially those who had to connect through Chicago thanks to the air traffic control fire, but despite the challenges, the energy and optimism were both high. If you have any doubts, just look […]

U.S. Retailers Feel The Need To Grow – But How?

September 30, 2014

There was a minor disruption in The Force a few weeks ago in my little town. Several acres of undeveloped land were cleared for a new shopping center to be anchored by a Safeway “lifestyle grocery” store. In the process, several old oak trees (some that were estimated to be about 200 years old) were […]

Shark Tank Goes Omni-Channel and Finds a Great Growth Strategy on Target

September 30, 2014

True confession: I enjoy watching Shark Tank. It’s a guilty pleasure reality TV show where entrepreneurs pitch their products to a group of four or five Venture Capitalists (the “Sharks”). During last Friday night’s season premiere, I saw what I can only call a very clever growth strategy, one that is mirrored in a custom […]

Our Take on 2015

September 30, 2014

In case you missed it, we presented our 2015 research agenda in a special-event webinar last Thursday. The occasion really serves two purposes: first, to make sure you know where we’re headed with our surveys and benchmark research in the coming year. But just as importantly, for you to get a chance to let us […]

It’s Finally Time to Get Serious About Supply Chain Collaboration (Again)

September 23, 2014

RSR has been talking a lot about the omni-channel change that is currently disrupting supply chain in retail. So far much of our focus has been on fulfillment methods and how those are proliferating – and how challenging it can be to yank a supply chain ninety degrees from its intended purpose when it comes […]

What’s Wrong with U.S. Big Box General Merchants?

August 25, 2014

We’ve got a birthday coming up for our little two-year-old granddaughter, who is into all things “Elmo”. If something is red or fuzzy, it’s an “Elmo” this-or-that. And even if she just likes it, it is suddenly and decisively branded an “Elmo” product (no arguing allowed). The good news is, there isn’t a lot of […]

For In-Store Mobile Experiences, Retailers Should Look to Restaurants

August 25, 2014

Last week I attended the Connect Mobile conference in Chicago. It was, for me, an unusual mix of mostly restaurants and some more traditional retailers. All were there to explore the opportunity that mobile presents for their business, whether mobile marketing, mobile in stores, mobile for employees, or mobile for payments. There was a lot […]

The Case for the Customer’s Smartphone

August 25, 2014

It’s hard to go even a few minutes in a retail discussion these days without arriving at a certain place: the need for in-store employees to be better informed than they are, and the role that new mobile technologies play in making that a plausible reality. However, as we see in our most recent Store […]

Is Alibaba the Next Amazon?

August 11, 2014

China’s Alibaba Group has been gathering attention in the US for some time. Its impending Initial Public Offering (IPO) is expected to potentially be the biggest in history. It didn’t take place on the original reported date of August 8 (partly due to some pesky regulatory snafus), but it’s coming soon. While these things sort […]

Sympathy for the (Discount) Devil

July 15, 2014

We hear the same thing over and over in our surveys: retailers’ business strategies are confounded by consumers’ continued price sensitivity. As much as retailers profess that they would love to ditch a constant downward spiral of promotions and deals in favor of more rational prices and competition based on products, quality, and service, they […]

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