Newsletter Articles: Cross-Channel

Dynamic Pricing: Consumer Data Breaches Of A Different Sort

August 18, 2015

In this week’s Retail Paradox Weekly, my partner Paula Rosenblum writes about the blasé attitude that our society seems to have developed about so-called computer glitches that result in widespread, and sometimes quite harmful outages. I won’t steal her thunder, but suffice it to say that for an economy that nowadays is almost entirely dependent on […]

Adventures With Jet.com

August 11, 2015

It all started innocently enough. I was driving around with my spouse and I mentioned newly launched shopping site jet.com. Neither my spouse nor I had ever visited, and the name was met with a blank “what the heck is that?” stare. As most of you probably know, Jet.com is meant to be the amazon.com […]

History of Omni-Channel Part 8: Merchandising In The Crosshairs

August 11, 2015

This is part 8 of an on-going series on the history of omni-channel. Part 1 addressed the point when customer centricity and “cross-channel” (the early days of omni-channel) first merged and became the foundation of what most people mean when they say omni-channel today. Part 2 talked about the tipping point of executive awareness, when […]

Retailers Weigh In On The State Of The Digital/Physical Union

August 11, 2015

With the proliferation of digital channels in retail, we recently took on the task of understanding how retailers view the state of the union. How do retailers, themselves, currently view the challenges, opportunities, roadblocks and technology enablers associated with how they support commerce across all of their consumer touchpoints – both physical and digital? We […]

History of Omni-Channel Part 7: When Demand Breaks

July 28, 2015

This is part 7 of an on-going series on the history of omni-channel. Part 1 addressed the point when customer centricity and “cross-channel” (the early days of omni-channel) first merged and became the foundation of what most people mean when they say omni-channel today. Part 2 talked about the tipping point of executive awareness, when […]

History of Omni-Channel Part 6: Bring On The Supply Chain

June 16, 2015

This is part 6 of an on-going series on the history of omni-channel. Part 1 addressed the point when customer centricity and “cross-channel” (the early days of omni-channel) first merged and became the foundation of what most people mean when they say omni-channel today. Part 2 talked about the tipping point of executive awareness, when […]

The eCommerce Search Conundrum: Site Search’s Role In The Marketing Platform

June 9, 2015

Last week at the Internet Retailer Conference, I noticed an awful lot of search vendors on the expo floor. Not just the big players who have been around for a while, but a lot of little startups too. Why this influx of site search capabilities into the market? And how sustainable is it to have […]

Epicor Insights: Bold As Love

June 2, 2015

As Nikki just mentioned in her article, spring conference season is winding down. And it’s been a hectic one. Only Internet Retailer to go. But also like my partner, the last customer conference I attended – Insights 2015 – happened to be the biggest lovefest I’ve attended this year. Firstly, hats off to Epicor for […]

What Will It Take For Commerce Platforms To Converge?

June 2, 2015

We hear it all the time: “What’s the future of instore POS in an ‘omni-channel’ selling environment?” That’s a really loaded question. Coming from retailers, it’s almost a plea for some direction, re. in-store technology. From a technology provider, the underlying question likely as not is, “why don’t retailers just use their (our) E-commerce platform […]

History Of Omni-Channel Part 5: The Shift From Strategy To Execution

May 18, 2015

This is part 5 of an on-going series on the history of omni-channel. Part 1 addressed the point when customer centricity and “cross-channel” (the early days of omni-channel) first merged and became the foundation of what most people mean when they say omni-channel today. Part 2 talked about the tipping point of executive awareness, when […]

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