Newsletter Articles: Cross-Channel

Profitable Fulfillment: Are We There Yet?

April 26, 2016

Back in January, the folks at Aptos asked us to help them figure out the success retailers are having with cross-channel fulfillment. We all know that many retailers are willing to let customers “have it our way” when it comes to satisfying demand. We also had a feeling that it might be working, but it […]

Where Are Mobile’s Biggest Opportunities?

April 26, 2016

As a shopper, what do you use your mobile phone for most? I’m asking in the traditional retail, sense, of course – not the texting between social media sessions or weather checks (all of which can certainly factor into retail shopping these days). But more in the sense of finding a store, or searching for […]

The Core Components Of Retail Transformation

April 12, 2016

Last week I attended Microsoft Envision, the company’s inaugural event targeted towards thought leaders. During the event, analysts and press were invited to a more town hall style format to sit with Chris Capossela, the CMO of Microsoft. He focused his comments on the transformation currently happening within Microsoft, which alone are impressive. I confess […]

RBTE 2016: Focus On Employee Empowerment

April 12, 2016

One of the most enjoyable aspects of attending the Retail Business Technology event in London (which completed its fifth successful year of operation in March) is that it’s so easy to see in “real life” what it being talked about at the event. London is a hotbed of very competitive retail shops. The city remains […]

Coming To Terms With Retail Planning

March 22, 2016

Retail planning is a hot topic throughout the industry right now. The burning issue that brings this core capability front-and-center is that demand comes from more than one place: from the stores, the call center, and from the digital space. Matching that demand to supply in a way that is satisfying to consumers is more […]

Retail Disruption In Action: How I Fell In Love With Warby Parker

March 22, 2016

Last week I paid my first visit to Warby Parker in Wynwood, Miami. The visit was noteworthy for several reasons: a great customer experience, very comfortable glasses, and a completely different model of optician. Most opticians’ offices remind me of department stores, but with a smaller footprint. You get a dazzling assortment of glasses, all […]

What’s Next For eCommerce Technologies?

March 22, 2016

In theory, a technology’s value should outstrip its use. But in many of the areas we research, we find retailers have often been coaxed into implementing various technologies before realizing the value for their specific needs. This has happened all too often in stores, in particular, and is either usually the result of fear that […]

RBTE 2016: Retailers Must Be Digital Companies… With Stores

March 15, 2016

This year’s Retail Business Technology Expo (RBTE), held at London’s iconic Olympia Exposition Centre on March 9-10, was actually three shows in one: the retail technology event, the Retail Digital Signage Expo, and the Retail Design Expo. Taken in total, the event was a cornucopia of solutions focused on one of the retail industry’s biggest […]

Digital Channels And The Problems Ahead

March 15, 2016

A few weeks ago, I examined some data about how retailers have two main operational problems with their eCommerce operations: getting varying channels to work together, and optimizing the ways inventory is deployed across these channels. The gist of the article? Everything else pales in comparison But here’s the thing: once we look past the […]

eTail West 2016: Trouble in eCommerce Paradise?

March 1, 2016

Last week I attended eTail West, an eCommerce conference that has been held for years in Palm Springs. It has been several years since I attended eTail West – not since 2009, to be exact. To say that the show has expanded significantly since then is an understatement. But even the attendees who have continuously […]

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