Newsletter Articles: Cross-Channel

Why Dropship is Not (Yet) Strategic in Retail

April 8, 2014

Last week I was asked about dropship, specifically, why it isn’t enjoying a high level of adoption among retailers. To be able to answer that question requires digging a little deeper into dropship’s context. First, a definition: dropship is when a retailer appears to carry an assortment of merchandise, but never actually takes possession of […]

What Consumers Say about Mobile

April 8, 2014

If you read our research, you know that we typically don’t survey end consumers. Our core offering – benchmark reports – are conducted by a) picking a topic that is highly relevant to the current retail landscape and then b) asking retailers what they self-identify as the biggest challenges, opportunities, and roadblocks within that topic. […]

Who Owns the Customer Experience in Retail?

March 25, 2014

I had the opportunity to present to a technology company’s advisory board, a table full of eight or nine different retailers, representing the full breadth of retail verticals and sizes. I ran through the current state of omni-channel, expecting to breeze through the first few and delve deeper into topics like the future of the […]

What Are Retailers Doing with Mobile Technologies?

March 25, 2014

As I wrote about in my article last week, for all retailers, an eCommerce site that can extend to mobile is the best technology approach for their customer-facing mobile strategies. This is important, since it indicates that retailers aren’t thinking of mobile as yet another selling channel separate from eCommerce. The notion of channels begins […]

Budget and the Single Platform

March 18, 2014

In nature, a “perfect storm” occurs when a combination of drastic patterns collides to make something much larger –much more impactful – than they could on their own. I’m no meteorologist, but I’ve noticed that the magic number tends to often be three. Budget has become a fairly drastic issue in retail lately, something that […]

Retailers’ Mobile Plans

March 3, 2014

Retailers have been pondering the impact of consumer adoption of smart phones since 2010, when sales and usage of the devices exploded. By 2013, retailers had developed a clear sense that the top challenge facing the industry was that “consumers are using mobile as part of their shopping experience and we need to be there”. […]

Sneak Peek at 2014 Mobile Report

February 25, 2014

Tomorrow we’ll be releasing our 3rd annual Mobile report, and as everyone knows, smart mobile devices have shaken retail to its foundations. With brand new digital paths-to-purchase, times have truly changed, and retailers are absorbing what that change means to their businesses. But what’s a lot harder to quantify is exactly how retailers are responding […]

Why Green Tea and a Bag of Chocolate Chips Should Strike Fear into the Hearts of Grocers

February 18, 2014

In order to do this article justice, I’m going to have to wander pretty far into my personal shopping habits. I don’t make the mistake of thinking that I behave like most consumers, nor that most consumers behave like me. However, I have noticed a new shopping behavior on my part over the last six […]

How Consumers Are ‘Ruining’ eCommerce

February 11, 2014

In our latest eCommerce report, retail respondents are clear: the consumer has evolved from a somewhat predictable to a wholly unpredictable entity, and has made retailers’ daily challenges much different than they were even a short time ago. In fact, two of the top three challenges they are most apt to cite (uncertain consumer demand […]

Why Amazon is OK and Google is Not

February 4, 2014

As I write this article, I have just finished reading a WSJ article about how Amazon is thinking about diving into the payments space, something that I can imagine retailers aren’t too thrilled about. That makes it challenging to title this article, because there are probably a lot of retailers out there who believe that […]

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