Newsletter Articles: Cross-Channel

History of Omni-Channel Part 7: When Demand Breaks

July 28, 2015

This is part 7 of an on-going series on the history of omni-channel. Part 1 addressed the point when customer centricity and “cross-channel” (the early days of omni-channel) first merged and became the foundation of what most people mean when they say omni-channel today. Part 2 talked about the tipping point of executive awareness, when […]

History of Omni-Channel Part 6: Bring On The Supply Chain

June 16, 2015

This is part 6 of an on-going series on the history of omni-channel. Part 1 addressed the point when customer centricity and “cross-channel” (the early days of omni-channel) first merged and became the foundation of what most people mean when they say omni-channel today. Part 2 talked about the tipping point of executive awareness, when […]

The eCommerce Search Conundrum: Site Search’s Role In The Marketing Platform

June 9, 2015

Last week at the Internet Retailer Conference, I noticed an awful lot of search vendors on the expo floor. Not just the big players who have been around for a while, but a lot of little startups too. Why this influx of site search capabilities into the market? And how sustainable is it to have […]

Epicor Insights: Bold As Love

June 2, 2015

As Nikki just mentioned in her article, spring conference season is winding down. And it’s been a hectic one. Only Internet Retailer to go. But also like my partner, the last customer conference I attended – Insights 2015 – happened to be the biggest lovefest I’ve attended this year. Firstly, hats off to Epicor for […]

What Will It Take For Commerce Platforms To Converge?

June 2, 2015

We hear it all the time: “What’s the future of instore POS in an ‘omni-channel’ selling environment?” That’s a really loaded question. Coming from retailers, it’s almost a plea for some direction, re. in-store technology. From a technology provider, the underlying question likely as not is, “why don’t retailers just use their (our) E-commerce platform […]

History Of Omni-Channel Part 5: The Shift From Strategy To Execution

May 18, 2015

This is part 5 of an on-going series on the history of omni-channel. Part 1 addressed the point when customer centricity and “cross-channel” (the early days of omni-channel) first merged and became the foundation of what most people mean when they say omni-channel today. Part 2 talked about the tipping point of executive awareness, when […]

Retail eCommerce Shifting To mCommerce In India

April 28, 2015

Devesh Kumar is a startup enthusiast and alumnus of NIFT, the National Institute of Fashion Technology, in Hyderabad, India. He is currently a consultant with Saffron Nine Technologies, and is located in Patna, Bihar, India. As RSR’s guest contributor, he offers his take on the mobile commerce opportunity in India. Internet shopping, once a myth […]

Commerce and Convergence: Demandware XChange 2015

April 21, 2015

Last week I attended Demandware’s XChange Conference in Las Vegas. Two themes struck me coming out of the event: one, the convergence of content and commerce is happening fast, and two, the convergence of eCommerce and point of sale is not happening quite as fast, but it easily promises to be the bigger deal of […]

History Of Omni-Channel Part 4: Mobile Arrives In Retail

March 17, 2015

This is part 4 of an on-going series on the history of omni-channel. Part 1 addressed the point when customer centricity and “cross-channel” (the early days of omni-channel) first merged and became the foundation of what most people mean when they say omni-channel today. Part 2 talked about the tipping point of executive awareness, when […]

Maximizing The Box

February 24, 2015

I decided to take a break from the history of omni-channel to discuss a concept I encountered last week. I’ll be back to the history in a couple of weeks. The concept I want to explore this week is about the economics of the store – the individual store’s ability to grow and make money. […]

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