Newsletter

Some Valuable Holiday Data

November 11, 2014

Steve Rowen

Here’s something cool. During last year’s holiday season, we conducted one of the most ambitious research projects we’ve ever taken on – comparing retailers’ holiday expectations with consumers’ actual holiday shopping experiences – in 8 different countries all across the globe, and in each region’s native language. We surveyed 400 retailers before Black Friday weekend, […]

Cloud Considerations

November 11, 2014

Nikki Baird

Over the last couple of weeks, I have received a heavy dose of all the wonderful benefits of cloud implementations. Cloud for POS, cloud for enterprise software, cloud for eCommerce, loyalty, analytics and optimization. Probably the most common question we get from technology vendors is “What is the business case we need to present to […]

The Holiday Season, Pressure And Respectful Dissent

November 4, 2014

Paula Rosenblum

Somehow, the year has flown by. It’s the beginning of November, and the holiday shopping season has begun. Earlier than it used to, but it’s here. We know that ever-more retailers plan to open their doors on Thanksgiving Day. And most of you know, we’re not crazy about the idea. Over the past couple of […]

Omni-Channel Equals Customer Centricity

November 4, 2014

Nikki Baird

A couple of random events collided for me in the last couple of weeks, and it jolted me enough that I think it is a good reminder for anyone interested in the future of omni-channel. Omni-channel is not, as you might believe, all about merging channels into one cohesive brand experience from the customer’s perspective. […]

Sneak Peek At Our Upcoming Planning Report

November 4, 2014

Steve Rowen

Late last year, when we were planning our 2014 research agenda, we set aside a “TBD” slot in our calendar. We’re glad we did, because it enabled us to identify a topic that we likely wouldn’t have been able to predict as a hot item back in September of 2013. That project is now coming […]

Why Metrics Matter

October 28, 2014

Steve Rowen

Have you ever had a great experience going through security at an airport? Oddly enough, I can now say I have – and stranger still: I believe I owe it all to retail technology. Last week I did some international travel. As to be expected, my flight plans were waylaid by weather, and I missed […]

Kicking ‘Em While They’re Down

October 28, 2014

Brian Kilcourse

There’s no doubt that most retailers view Jeff Bezos and Amazon about the same way that Gandolf The Grey viewed Sauron The Evil One and the gates of Mordor. The industry definitely wasn’t ready for the speed with which the mega-aggregator built up immense influence over the whole industry. But no one can deny that […]

Retailers Sending Mixed Signals To Customers On Mobile Payments

October 28, 2014

Paula Rosenblum

Over the past year, I’ve had a fast-paced immersion into the world of payments and data security. Data breaches, Bitcoin, and now Apple Pay have become subjects I’ve been asked to both write and opine about. Without the help of companies like TSYS, friend Tim Toews and partner Brian Kilcourse, I’d be flailing in the […]

Yes, I Have Tried Apple Pay

October 21, 2014

Nikki Baird

Last week I wrote an article about how bad the EMV situation appears to be in the United States as we near some big deadlines for deployment. Today, I have a happier story to write about the payments space, and that is all about Apple Pay. If any retail purchase I have ever made qualified […]

CIO Corner: Tips for the Holiday Season

October 21, 2014

Paula Rosenblum

This week marks the start of the great Halloween retail surge. If you’ve ever been involved in a business selling party supplies or costumes, you know what I mean. My life as a CIO is far behind me now, as is the stress of those special seven days before Halloween, but I thought it’d be worthwhile […]

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