Newsletter

History of Omni-Channel Part 8: Merchandising In The Crosshairs

August 11, 2015

Nikki Baird

This is part 8 of an on-going series on the history of omni-channel. Part 1 addressed the point when customer centricity and “cross-channel” (the early days of omni-channel) first merged and became the foundation of what most people mean when they say omni-channel today. Part 2 talked about the tipping point of executive awareness, when […]

Retailers Weigh In On The State Of The Digital/Physical Union

August 11, 2015

Steve Rowen

With the proliferation of digital channels in retail, we recently took on the task of understanding how retailers view the state of the union. How do retailers, themselves, currently view the challenges, opportunities, roadblocks and technology enablers associated with how they support commerce across all of their consumer touchpoints – both physical and digital? We […]

Walmart Joins Other Giants On Climate Pledge

August 4, 2015

Brian Kilcourse

It almost went unnoticed last week that Walmart, the largest company in the world, joined other giants like Coca Cola, Pepsico, Cargill, Bank of America, Apple, Google, Microsoft, UPS, Berkshire Hathaway, and others in pledging to take actions that will reduce greenhouse gases and will invest in clean energy technologies. One might think that for […]

REITs Are A Very Bad Idea For Department Stores

August 4, 2015

Guest Contributor

This piece was originally published in Forbes last week by retail legend Walter Loeb. It’s a very important piece, especially for those of us who might not have been around during the Campeau era of the 1980’s and in light of Sears Holdings Company ostensibly profitable quarter (driven by its REIT activities). By Walter Loeb, […]

Employees And Mobile Devices: Now What?

August 4, 2015

Steve Rowen

A few weeks ago, I shared some of the ways retailers feel consumer-grade technologies stand to benefit consumers during the shopping process. The net? Winning retailers know that if they can get in front of consumers on those devices they have a much better chance of engaging with them (albeit mainly via promotions) in the […]

What The TPP Means To You

July 28, 2015

Brian Kilcourse

A few weeks back, the U.S. Congress and the White House were going around the horn on whether or not to give the president “fast track” authority to negotiate the terms of a trade agreement called the “Trans Pacific Partnership” (“TPP”). To put this in historical context, the U.S. Constitution has something called the Treaty […]

History of Omni-Channel Part 7: When Demand Breaks

July 28, 2015

Nikki Baird

This is part 7 of an on-going series on the history of omni-channel. Part 1 addressed the point when customer centricity and “cross-channel” (the early days of omni-channel) first merged and became the foundation of what most people mean when they say omni-channel today. Part 2 talked about the tipping point of executive awareness, when […]

Navigating Retailer In-Store Technology Needs

July 28, 2015

Paula Rosenblum

A trend has been building over the past three years and it seems to have reached critical mass – retailers are recognizing the real importance of the in-store employee in creating a better in-store experience for consumers. On the surface this sounds great, but we found somewhat conflicting data in this year’s store benchmark report: […]

Prime Day: What The Heck Was That?

July 21, 2015

Paula Rosenblum

I confess to being completely flummoxed over Amazon’s mid-summer sales event “Prime Day.”  Like many, I looked forward to it, expecting to find interesting deals on items I’ve been waiting to buy. Prime Day came, and like millions of others, I went to the site to see what was available.  I found nothing of interest, […]

Jet.com’s Imminent Take-Off

July 21, 2015

Nikki Baird

By the time you read this, jet.com will have been open for business to the public for several hours now, and reviews will undoubtedly be pouring in. Hopefully consumers will view the site more favorably than Amazon’s #PrimeDayFail – though this does perhaps explain the timing, if not the execution of Amazon’s promotional day. I’ve […]

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