Newsletter

Justifying Infrastructure Investments

April 5, 2016

Nikki Baird

Once upon a time, a long time ago, I was a technology strategy consultant. What that really boiled down to was, I translated IT to business executives, and translated business to IT people. Way back then, it was pretty easy to justify infrastructure projects. The IT department’s budget included provisions for things like telecom, network, […]

What Does Personalization Mean To Your Brand?

April 5, 2016

Steve Rowen

In an age when “personalization” is on the lips of nearly every solution provider and every retail conference attendee, RSR’s experience has thus far been that genuine personalization is still a long ways off. The best-performing retailers understand this fact, and in our latest benchmark report on Mobillity in Retail, tell us they recognize that […]

‘Shopper Journey’ Doesn’t Mean What You Think It Does

March 28, 2016

Nikki Baird

A couple weeks ago I was on a briefing call with a vendor who started talking about customer or shopper journeys in a way I’d never heard before. They were talking about journey design and how to incent consumers to take desired next steps in the “journey process”. That conversation gave me a sinking feeling […]

Is It ‘The Best Of Times’ For Retail IT?

March 28, 2016

Brian Kilcourse

Intel recently published a thought piece entitled, Envisioning Technology’s Role In Transforming Retail’s Future. The article led off with this: “Developments in technology keep accelerating, and few industries are being pressured to change as quickly and completely as retail. The astounding speed and power of shoppers’ computing devices are turning shopping into a constant, instantaneous […]

The World Of Retail Financing: Lending, Private Equity, Leasebacks And Turnarounds

March 28, 2016

Paula Rosenblum

Recently I had the opportunity to be part of a panel hosted by the Florida Chapter of the Commercial Finance Association (CFA), sponsored by Renaissance Partners and my friend Tom Hicks. The tagline for the CFA is pretty clear: It’s “The Association For Professionals In The Asset-based Lending And Factoring Industry.” Now, this may sound […]

Coming To Terms With Retail Planning

March 22, 2016

Brian Kilcourse

Retail planning is a hot topic throughout the industry right now. The burning issue that brings this core capability front-and-center is that demand comes from more than one place: from the stores, the call center, and from the digital space. Matching that demand to supply in a way that is satisfying to consumers is more […]

Retail Disruption In Action: How I Fell In Love With Warby Parker

March 22, 2016

Paula Rosenblum

Last week I paid my first visit to Warby Parker in Wynwood, Miami. The visit was noteworthy for several reasons: a great customer experience, very comfortable glasses, and a completely different model of optician. Most opticians’ offices remind me of department stores, but with a smaller footprint. You get a dazzling assortment of glasses, all […]

What’s Next For eCommerce Technologies?

March 22, 2016

Steve Rowen

In theory, a technology’s value should outstrip its use. But in many of the areas we research, we find retailers have often been coaxed into implementing various technologies before realizing the value for their specific needs. This has happened all too often in stores, in particular, and is either usually the result of fear that […]

RBTE 2016: Retailers Must Be Digital Companies… With Stores

March 15, 2016

Brian Kilcourse

This year’s Retail Business Technology Expo (RBTE), held at London’s iconic Olympia Exposition Centre on March 9-10, was actually three shows in one: the retail technology event, the Retail Digital Signage Expo, and the Retail Design Expo. Taken in total, the event was a cornucopia of solutions focused on one of the retail industry’s biggest […]

The Fallacy Of Retail’s Cost To Serve

March 15, 2016

Nikki Baird

A couple of weeks ago I was talking to a technology company sales executive, who at the time was trying to make the case that retailers needed to do a better job of managing their cost to serve. Basically, if a shopper engages with a retailer in, for example, the store channel, the retailer should […]

Newsletter Articles
  • Search by Month:

Popular Tags

News Letter Sign Up

Subscribe to Retail Paradox Weekly,
RSR's weekly news analysis.
 
* Email Address:
Have specific topics of interest? Let us know which ones:
Marketing Interest Group
Store Ops Interest Group
Supply Chain Interest Group
eCommerce and XC Interest Group
Merchandising Interest Group
BI Interest Group
Loss Prevention Interest Group
IT Interest Group
Green Interest Group