Newsletter

The eCommerce Search Conundrum: Site Search’s Role In The Marketing Platform

June 9, 2015

Nikki Baird

Last week at the Internet Retailer Conference, I noticed an awful lot of search vendors on the expo floor. Not just the big players who have been around for a while, but a lot of little startups too. Why this influx of site search capabilities into the market? And how sustainable is it to have […]

What Is Loyalty?

June 9, 2015

Brian Kilcourse

Last Friday, we were having a burger’n’beer dinner at Jernigan’s Tap House & Grill in Nevada City, California (not far from our new home). The place is tiny – six tables and a well-used oak bar with just enough room for eight barstools. But aside from the chalkboard that lists the day’s hoppy brew selections, […]

Manhattan Momentum 2015: Walking Miles In Customers’ Shoes

June 2, 2015

Nikki Baird

Manhattan Associates’ Momentum 2015 almost closes out the spring user conference season. Of all the conferences I’ve attended so far, I have to say Manhattan had the happiest customers. Part of the reason for this may well be that Manhattan’s team seems intensely focused on seeing the world through their customers’ eyes. The breakout sessions […]

Epicor Insights: Bold As Love

June 2, 2015

Steve Rowen

As Nikki just mentioned in her article, spring conference season is winding down. And it’s been a hectic one. Only Internet Retailer to go. But also like my partner, the last customer conference I attended – Insights 2015 – happened to be the biggest lovefest I’ve attended this year. Firstly, hats off to Epicor for […]

What Will It Take For Commerce Platforms To Converge?

June 2, 2015

Brian Kilcourse

We hear it all the time: “What’s the future of instore POS in an ‘omni-channel’ selling environment?” That’s a really loaded question. Coming from retailers, it’s almost a plea for some direction, re. in-store technology. From a technology provider, the underlying question likely as not is, “why don’t retailers just use their (our) E-commerce platform […]

The Retail Store Time Crunch

May 26, 2015

Nikki Baird

Ever since consumers started bringing mobile phones into stores as part of their shopping experience, retailers have been scrambling to keep up. Shoppers armed with smartphones now have more access to price, availability, and product descriptions than even the most trained and knowledgeable store employee. Consumers are increasingly impatient with a store experience that feels […]

IBM Amplify 2015: Getting Edgy

May 18, 2015

Brian Kilcourse

A consistent theme is emerging from all the recent technology conferences that RSR partners have attended, that businesses aren’t keeping up with the pace of consumer technology adoption, but really need to. The message from the technology providers is, “we’re changing too, so that we can help YOUR business change at the speed of consumer […]

History Of Omni-Channel Part 5: The Shift From Strategy To Execution

May 18, 2015

Nikki Baird

This is part 5 of an on-going series on the history of omni-channel. Part 1 addressed the point when customer centricity and “cross-channel” (the early days of omni-channel) first merged and became the foundation of what most people mean when they say omni-channel today. Part 2 talked about the tipping point of executive awareness, when […]

The Merchandising Paradox Marches On

May 18, 2015

Steve Rowen

Things have changed in the world of merchandising. Driven by the ascendancy of marketing, the proliferation of product information channels, and advances in computing power, merchants can now do in minutes at the push of a button what used to take hours of writing, data entry and manual review. However, the state of this merchandising […]

SAP SAPPHIRE: ‘Simplification Beats Complexity’

May 12, 2015

Brian Kilcourse

Steve Jobs of Apple Computer fame once said, “Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains.”  That of course was the premise of Apple products from the […]

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