Newsletter

Best Buy, PetSmart, Trader Joe’s and Target: Field Trip!

February 10, 2015

Paula Rosenblum

Frequent RSR readers know I am an Amazon Prime junkie, but some days, as an old friend used to say, “The sun is shining and the store windows are gleaming” and you’ve just got to go shopping. So it was this past Sunday. We drove past our original destination, Fairchild Gardens, and went instead to […]

Mobile: Any Use In Predictions?

February 10, 2015

Steve Rowen

While prepping to write our most recent Mobility Report, I did something kind of funny. I went back and read old articles predicting what the future of retail would look like once mobile devices took over. I started with my own (one favorite find was a piece I wrote in Extended Retail Industry Journal back […]

Amazon: Who’s Afraid Of The Big Bad Wolf?

February 3, 2015

Paula Rosenblum

While Amazon.com had a surprisingly profitable fourth quarter, according to RSR’s recent eCommerce benchmark, eCommerce in Context; Coping With Maturity, fewer than half of retailers view the on-line steam-roller as a competitive threat. In fact, these retailers have lost their fear of most of the “usual suspects” – Amazon, Walmart, Google and even their own […]

What Are The Top Three Social Media Signals That Will Change Assortment Planning? Part Two

February 3, 2015

Steve Rowen

Last week I cued up a conversation about social media. In a time when we’re all collecting massive amounts of customer information from Facebook, Twitter and Pinterest, how can we turn that sea of data in actionable intelligence – particularly as it relates to honing a smarter product mix? As a result, I put out […]

Getting To The New Customer-Centric Model

February 3, 2015

Brian Kilcourse

In last week’s Retail Paradox Weekly, RSR partner Nikki Baird shared her take on the early days of omni-channel retailing, recounting Best Buy’s early forays into selling channel synchronization. She concluded the story with the observation that, “…at the heart of omni-channel is customer centricity. You can’t do one without the other. Much of the […]

Mobile Retail Finds New Purpose

January 28, 2015

Paula Rosenblum

It’s difficult to fathom how quickly retail is changing as a result of smart mobile devices. It is no secret that retailers are no longer in control, and the question has quickly become, “What can we do to get back in the game?” The good news is that retailers know their best chance right now […]

The History of Omni-Channel, Part One

January 27, 2015

Nikki Baird

Omni-Channel, The Early Years Over the last several months, I have been asked to provide a perspective on the “history of omni-channel”. I’m a history buff. And I strongly believe that we should remember the past in order to better learn its lessons. So, as we begin our omni-channel journey in 2015, it actually is […]

Musical Equipment Pureplay Finds The Right Groove

January 27, 2015

Brian Kilcourse

Retailers’ fear of “showrooming” became widespread with the rapid consumer adoption of smart mobile technologies in the 2009-2010 timeframe. In retrospect, those fears seem a little over-stated. People still go to stores. But that doesn’t mean that some categories of products aren’t prime targets for “disintermediation”. Categories of merchandise that are good candidates are those […]

What Are The Top Three Social Media Signals That Will Change Assortment Planning? Part 1

January 27, 2015

Steve Rowen

It was only a few years ago that all of us were trying to figure out just how social media could ever add genuine value to retail. I mean, how was a medium where college kids informed us of their beer pong victories someday going to provide a real opportunity for retailers to get smarter about […]

NRF Big Show 2015: Game On!

January 20, 2015

Brian Kilcourse

Although the New York City Garment District has long since lost its prominence as a global center for the fashion industry (it is now more frequently visited because its restaurants and bars), NYC remains one of the world’s great nerve centers for commerce in general and Retail in particular. So it makes sense that retailers […]

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