Newsletter

Are Retailers Finding A New Balance Point?

March 3, 2015

Brian Kilcourse

Last April, my RSR partner Paula Rosenblum and I authored our annual benchmark report on the state of retail pricing, and in that study we identified a paradoxical set of findings, particularly as relates to U.S. retailers: while “maximizing gross profits” was considered the top objective for the pricing strategy, few retailers felt that their […]

‘Being There’ With Mobile: Some Will, Some Won’t

March 3, 2015

Steve Rowen

For the past three years that we have conducted a mobile-specific research report, little has changed as it relates to external challenges. Retailers are painfully aware of consumers’ leg up. In fact, from the moment we first offered, “we need to be there” as an option in 2013, it has been far and away retailers’ […]

Maximizing The Box

February 24, 2015

Nikki Baird

I decided to take a break from the history of omni-channel to discuss a concept I encountered last week. I’ll be back to the history in a couple of weeks. The concept I want to explore this week is about the economics of the store – the individual store’s ability to grow and make money. […]

Leapfrogging The Competition

February 24, 2015

Paula Rosenblum

A foundational principle of RSR’s research is that Retail Winners think and do things differently than the competition. While a company might get lucky, and hit on a unique, desirable product that drives great sales for a period of time, history has shown us that in and of themselves a special product or category just […]

Net Neutrality: Not Quite A Settled Matter

February 24, 2015

Brian Kilcourse

Here at RSR, we try not to trip over issues that could be construed as “political”. The problem however is that, at least in the United States, virtually everything becomes “political” sooner or later. It’s a national sport. So it is when it comes to “net neutrality”. The politicization of the issue surrounds not the […]

IoT: The Coming Storm

February 17, 2015

Brian Kilcourse

The last several years have brought a veritable blizzard of technical acronyms and buzzwords that almost immediately lose any precise meaning, for example: “Big Data”, “Cloud”, “BYOD” (or its companion acronym “MDM”, and no, that doesn’t mean “master data management” anymore!), etc. etc. And just when you think that your buzzword cup is full, a […]

History Of Omni-Channel Part III: The Store Is In Trouble

February 17, 2015

Nikki Baird

This is part 3 of an on-going series on the history of omni-channel. Part 1 addressed the point when customer centricity and “cross-channel” (the early days of omni-channel) first merged and became the foundation of what most people mean when they say omni-channel today. Part 2 talked about the tipping point of executive awareness, when […]

What Can Consumer-Grade Mobile Devices Do For Retailers?

February 17, 2015

Steve Rowen

We spend a lot of time discussing how the widespread consumer adoption of smart mobile devices – beginning way back in 2010 – tilted the scales in shoppers’ favor. The plain truth is that consumers simply got off to a massive head start with these tools. What, then, do retailers self-identify as the best opportunities […]

History of Omni-Channel Part II: The Tipping Point

February 10, 2015

Nikki Baird

In my last piece on the history of omni-channel, I talked about when customer centricity seemed to hit the mainstream retail consciousness and reaffirmed that even today, customer centricity is central to any successful omni-channel strategy. How can you “think omni-channel” without putting yourself in your customer’s shoes? The next big milestone in omni-channel, for […]

Best Buy, PetSmart, Trader Joe’s and Target: Field Trip!

February 10, 2015

Paula Rosenblum

Frequent RSR readers know I am an Amazon Prime junkie, but some days, as an old friend used to say, “The sun is shining and the store windows are gleaming” and you’ve just got to go shopping. So it was this past Sunday. We drove past our original destination, Fairchild Gardens, and went instead to […]

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