Newsletter

Target Continues Repositioning For Growth: Lessons Learned

November 24, 2015

Paula Rosenblum

I had the opportunity to sit in on Target’s earning’s call last week, and the company provided a great infographic in advance that highlights the high points better than I could. But there’s more to tell than just the raw numbers. What’s most apparent to me is the company’s desire to separate itself from Walmart. […]

Why Won’t Retailers Talk Up Tech Solutions?

November 24, 2015

Nikki Baird

In the vendor world, there is a perennial problem: retailers don’t want to go on the record as owning or in any way endorsing vendors. This is particularly a problem for small vendors who don’t have a large client base. It’s something of a catch-22 because retailers in those situations often claim that the solutions […]

Lack Of Omni-Channel Baffles Shoppers

November 17, 2015

Paula Rosenblum

A few days ago I was talking with a former retail colleague about the industry and she issued an interesting challenge from another friend. This friend was baffled by one of her favorite retailers. This retailer, who shall remain nameless in this piece, offers a broad assortment of turtlenecks – in all colors and sizes […]

The Art Of ‘Perpetual Consumer Engagement’

November 17, 2015

Brian Kilcourse

Two weekends ago, I was queuing the music program for a horse riding competition in Northern California. The guy sitting in the audio/visual booth next to me was handling the live streaming video of the competition. Suddenly, he let loose with a stream of invective (I’m glad my microphone wasn’t on!) against the Apple iMac […]

What A Difference A Lens Makes

November 17, 2015

Steve Rowen

We’ve taken a stand that as consumers become more difficult to satisfy, the supply chain really is “the next big thing” for retail. It’s only logical, then, that the best performers would already have a different set of internal obstacles in their plans to modernize their supply chain than their peers. Consider this: the figure […]

The Millennial Myth: Don’t Be Fooled

November 10, 2015

Paula Rosenblum

Retailers are clearly on a personalization quest. We hear lots of talk about personalized assortments, the need for micros-marketing and the use of what people call “Big Data” to match store and product attributes. This is a good and noble quest. We see it in retail, in politics, across the marketing universe. The problem is […]

Is Your Customer Data Valuable Or Is It A Banana?

November 10, 2015

Nikki Baird

Did you know that we humans have 50% of our DNA in common with bananas? I don’t remember where I first stumbled across this little factoid, but it was, as it was probably designed to be, just wacky enough to catch my attention. As far as advancing scientific knowledge, does it do much more us? […]

The Return Of The… Return

November 10, 2015

Steve Rowen

As the omni-channel consumer evolves, retailers are having to process more returns. And from what they tell us in our latest supply chain research, there is a direct correlation between a retailer’s profitability and the volume of those returns. Are the best performers receiving more merchandise returns as a byproduct of the consumer that shops […]

The State of Omni-Channel in Mexico

November 3, 2015

Nikki Baird

Last week I had the opportunity to present to a large group of Mexican retailers on the state of omni-channel. It was an interesting topic, because the local industry’s interest in omni-channel has taken a sharp tick upward, thanks to Amazon’s recent ramp-up of operations in the country. Mexico is a unique opportunity for both […]

Store Labor vs. Customer Service: Collision Course?

November 3, 2015

Brian Kilcourse

Last March, my RSR partner Paula Rosenblum published a piece in the Retail Paradox Weekly and Forbes Online proclaiming 2015 to be the Year of the Store Employee. The news of the day suggested that it would indeed be a good year for employees, especially because a growing list of retailers (that included Walmart, TXJ, […]

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