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US Retail, EMV, NFC, and Mobile: Opportunity or Disaster?

April 30, 2013

Last week I attended the CARTES North America conference. It is an event focused more directly on credit card issuers and the technologies that support them. So what was I doing there? Well, increasingly it seems that the future these industry players are building will have direct impact on how retailers engage with customers, and [...]

More on Next-Gen Payments: Digital Vouchers

April 30, 2013

Brian Kilcourse

RSR partner Nikki Baird’s column this week (US Retail, EMV, NFC, and Mobile: Opportunity or Disaster?) talks about U.S. retailers’ apparent lethargy when it comes to next-gen payments. It’s a topic that we both know about, having co-authored RSR’s recent benchmark of the state of next-gen payments in retail. I can’t say it any better [...]

Global Retailing Conference: ‘Everything Is Retail’

April 23, 2013

Brian Kilcourse

The Global Retailing Conference, hosted by the University of Arizona Terry J. Lundgren Center For Retailing, is a concentrated dive into the state of retailing from the perspective of the executive suite. The conference is both a gathering place for business leaders from throughout the industry, and a teaching opportunity; in addition to all the [...]

Omni-Channel Retail Performance Measures: Déjà Vu

April 23, 2013

Nikki Baird

A long time ago, around 2009, I wrote about killing same store sales as a comparative measure for tracking retail performance. My argument at the time was that store sales were no longer an accurate measure of a retailer’s health, thanks to the strong growth in online. I think same store sales (SSS) lingered even [...]

The Mobile Reset Moment

April 23, 2013

Steve Rowen

The retail industry is in the throes of a reset moment triggered by the massive consumer adoption of smart mobile technologies that has driven not only consumers’ anytime/anywhere shopping behaviors, but also their eagerness to participate in a dialogue with communities of like-minded consumers and companies to find just the right solutions to their lifestyle [...]

Ron Johnson and JCP

April 16, 2013

Paula Rosenblum

As we bid a last farewell to Ron Johnson at JCP (or Penney, or whatever new name comes along) it’s worthy to take a look back at his sixteen month tenure. Most industry observers were excited to see him come on board. In my own case, it wasn’t because he’d ‘rocked it’ at the Apple [...]

Ceridian Analyst Days: Redefining the HCM Platform

April 16, 2013

Nikki Baird

Last week Ceridian HCM invited out a good dozen-plus analysts to an event in Chicago to catch us all up to speed on developments at the company. As best I can tell, I was the only vertically-oriented analyst there, which speaks strongly to the company’s position in retail these days. I am admittedly not an [...]

From Boston, With Love

April 16, 2013

Steve Rowen

As many RPW readers will know, Boston, Massachusetts is a special place to RSR Research. Brian was born and raised here. Paula lived here for many, many years. And for me, it’s been my home for my entire life. And as the whole world watches on while this city tries to make sense of yesterday’s [...]

Requiem for a Heavyweight: Ron Johnson and JC Penney

April 11, 2013

Paula Rosenblum

Demandware XChange 2013

April 9, 2013

Paula Rosenblum

Spring conference season kicked off with a bang this year as I trekked out to Las Vegas for Demandware’s annual user conference and a most delightful experience. I’ll wax poetic about Tim Gunn’s keynote and my delightful interactions with him later. What you want to know about, and what I need to talk about is [...]

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Newsletter

US Retail, EMV, NFC, and Mobile: Opportunity or Disaster?

More on Next-Gen Payments: Digital Vouchers

Global Retailing Conference: ‘Everything Is Retail’

Omni-Channel Retail Performance Measures: Déjà Vu

The Mobile Reset Moment

Ron Johnson and JCP

Ceridian Analyst Days: Redefining the HCM Platform

From Boston, With Love

Requiem for a Heavyweight: Ron Johnson and JC Penney

Demandware XChange 2013

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