Newsletter

Conscious Capitalist Container Store to Carry Coffins

April 1, 2014

Paula Rosenblum

Editor’s Note: This article originally appeared as part of the April 1st, 2014 “April Fool’s Edition” of the Retail Paradox Weekly newsletter. Following closely on Walmart’s announcement that it would be selling KISS caskets, the Container Store announced it too is entering the rapidly expanding coffin space. “Baby Boomers are heading for that last sunset,” […]

Amazon Drone Program Encounters First Casualty

April 1, 2014

Steve Rowen

Editor’s Note: This article originally appeared as part of the April 1st, 2014 “April Fool’s Edition” of the Retail Paradox Weekly newsletter. Amazon founder Jeff Bezos’ highly controversial drone delivery program suffered a major drawback yesterday, as what appeared to be a routine test went horribly wrong. The Prime Air program, as it’s known, aims […]

Who Owns the Customer Experience in Retail?

March 25, 2014

Nikki Baird

I had the opportunity to present to a technology company’s advisory board, a table full of eight or nine different retailers, representing the full breadth of retail verticals and sizes. I ran through the current state of omni-channel, expecting to breeze through the first few and delve deeper into topics like the future of the […]

Intelligent Inventory and Pricing Must Be Accurate

March 25, 2014

Paula Rosenblum

We’re just about ready to launch our 2014 Pricing Benchmark report, and two themes really jumped out at me. Well… in truth, more than two, but let’s say two NEW themes jumped out. First: Our industry has become fixated on competitive prices. Second: retailers are executing all kinds of sophisticated pricing schemes without strong confidence […]

What Are Retailers Doing with Mobile Technologies?

March 25, 2014

Steve Rowen

As I wrote about in my article last week, for all retailers, an eCommerce site that can extend to mobile is the best technology approach for their customer-facing mobile strategies. This is important, since it indicates that retailers aren’t thinking of mobile as yet another selling channel separate from eCommerce. The notion of channels begins […]

RBTE 2014: Innovation in the Digital Age

March 18, 2014

Brian Kilcourse

On day one of the Retail Business Technology Expo 2014 (“RBTE”, March 11-12, 2014 in London UK), Earl’s Court was abuzz with energy, as retailers and technology providers shared ideas about the merging of the digital and physical worlds in retail. The source of that buzz is the fact that consumers now routinely use mobile […]

Promotion Addictions

March 18, 2014

Nikki Baird

Last week I gave a webinar to a group of financial advisors and investor types on the transition to digital coupons, and I also spent a few minutes on the phone with a grad student in London who was exploring her options for a research project on customer loyalty. You wouldn’t think that these two […]

Budget and the Single Platform

March 18, 2014

Steve Rowen

In nature, a “perfect storm” occurs when a combination of drastic patterns collides to make something much larger –much more impactful – than they could on their own. I’m no meteorologist, but I’ve noticed that the magic number tends to often be three. Budget has become a fairly drastic issue in retail lately, something that […]

Where Have All the Retail Data Scientists Gone? SAS Analyst Day Report Out

March 11, 2014

Nikki Baird

Last week SAS hosted its largest-ever analyst meeting in Steamboat Springs, Colorado. The company had lots of good news to share: topping $3B in revenue, strong growth regionally, and continued growth and success across its solution areas. However, despite its success, I find SAS to be one of those companies that has struggled a bit […]

In-store Tracking and Data Security: The FTC Is Getting Involved

March 11, 2014

Paula Rosenblum

Retail used to be a simple business, buy stuff, put it in stores, sell it, and tabulate the results. But technology has made our industry more complex. We have new things to think about. In fact, technology has expanded our choices to a point where we have to ask ourselves, “Just because we can do […]

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