Newsletter

Shark Tank Goes Omni-Channel and Finds a Great Growth Strategy on Target

September 30, 2014

Paula Rosenblum

True confession: I enjoy watching Shark Tank. It’s a guilty pleasure reality TV show where entrepreneurs pitch their products to a group of four or five Venture Capitalists (the “Sharks”). During last Friday night’s season premiere, I saw what I can only call a very clever growth strategy, one that is mirrored in a custom […]

Our Take on 2015

September 30, 2014

Steve Rowen

In case you missed it, we presented our 2015 research agenda in a special-event webinar last Thursday. The occasion really serves two purposes: first, to make sure you know where we’re headed with our surveys and benchmark research in the coming year. But just as importantly, for you to get a chance to let us […]

It’s Finally Time to Get Serious About Supply Chain Collaboration (Again)

September 23, 2014

Nikki Baird

RSR has been talking a lot about the omni-channel change that is currently disrupting supply chain in retail. So far much of our focus has been on fulfillment methods and how those are proliferating – and how challenging it can be to yank a supply chain ninety degrees from its intended purpose when it comes […]

The State of Home Delivery

September 23, 2014

Paula Rosenblum

At RSR, some of our favorite projects are what partner Steve Rowen calls “bespoke” research, more commonly known as custom benchmarks. From time to time, we are commissioned to cover topics that might not otherwise become part of our research calendar, and this year, we’ve done quite a few. In the coming weeks, we hope […]

Stores: Not Just Popular with Shoppers

September 23, 2014

Steve Rowen

Hard to believe, but our annual Store Report was published 90 days ago. And in that brief three months, it’s become one of the most widely-read and successful reports we’ve published recently. More than 715 people have downloaded it in those first 90 days alone, but far more importantly; the number of globally powerful retailers […]

The Endless Data Security Saga Continues

September 16, 2014

Paula Rosenblum

Home Depot is the latest retailer to experience a serious data breach. Consumers and retailers alike are no doubt asking, “Will it never end?” The short answer is, “Probably not.” I don’t need to give you a list of all the retailers that have been breached this year. It’s a long list, and depressing, especially […]

Remember the Customer: When Digital Rights Management Goes Awry

September 16, 2014

Nikki Baird

Over the last nine months or so, I’ve found myself reminding the omni-channel community that “omni-channel” didn’t start out focused on channels. It began as “customer centricity”. The idea was – and is – that if you place your customers at the heart of your company, then you spend more time worrying about how to […]

Mobile Payments: Reports of NFC’s Death Were Premature

September 16, 2014

Brian Kilcourse

There was a full page ad on page A3 of the Monday 9/15 San Francisco Chronicle that cried out in big bold letters, ”WE THE PEOPLE Want our Money Safer Than Our Selfies. PAYPAL Protecting The People Economy.” And the tagline read, “Download The PAYPAL App Now And Securely Buy Almost Anything With Just One […]

When Co-Development Makes Sense for a Vendor

September 9, 2014

Paula Rosenblum

Back in February, I wrote a piece outlining why co-development can make sense for a retailer (When Co-Development Makes Sense). I discussed its value for the retailer, and quickly glossed over why it also makes sense for a vendor. Last week, I was reminded by Alexander Pelow, Solutions Director, Stores and Commerce for Oracle that […]

Diapers! Who Knew?

September 9, 2014

Brian Kilcourse

I had an invitation to speak at a meeting sponsored by the RDIA – Retail Diaper Industry Association – last weekend in Las Vegas. The RDIA meeting was located within the ABC Kids Expo at the cavernous Las Vegas Convention Center. It was a really BIG show (with apologies to both the NRF’s BIG Show […]

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