Newsletter Articles: Paula Rosenblum

Manhattan Buys Global Bay Assets: What It Means for You

August 19, 2014

Manhattan Associates took a leap into the front of the store with its purchase of Global Bay’s assets from VeriFone. It puts an exclamation point on the statement, “The store is now an active part of the supply chain” and moves the once sleepy WMS vendor into competition with some pretty heavy hitters. All that’s […]

Is Alibaba the Next Amazon?

August 11, 2014

China’s Alibaba Group has been gathering attention in the US for some time. Its impending Initial Public Offering (IPO) is expected to potentially be the biggest in history. It didn’t take place on the original reported date of August 8 (partly due to some pesky regulatory snafus), but it’s coming soon. While these things sort […]

The Race To The Bottom: Consequences Coming Clear

August 5, 2014

We’ve seen a busy couple of weeks in the retail industry. Walmart US’s CEO, Bill Simon abruptly resigned and was replaced by the company’s head of Asian oprations, Greg Foran. Target found its new CEO in Brian Cornell, currently at PepsiCo and formerly a retail executive at Michael’s and BJ’s Wholesale Club. Not to be […]

Only Employees Can Hug Your Customers

July 22, 2014

A Gallup Poll study released on June 23, 2014 echoed what RSR has consistently found in our own research: namely that engaged and pleasant sales associates have a far greater impact on company performance than price, promotion, or social media. The study goes a step further to observe that organic growth in consumer-facing industries can […]

The CIO: Emerging or Submerging?

July 15, 2014

Last week, RSR’s partners took our first crack at a 2015 Benchmark report agenda. Gosh, this year is flying by. One study we discussed was “The Re-emergence of the CIO.” We haven’t done a report purely on the state of IT in four years, and it seemed time to take the temperature of the industry […]

Alibaba Moves Into Main Street

July 1, 2014

Editor’s Note: This article was originally published on Forbes’ blog, but I was very curious to find out our retailer readers thoughts. Since it was published, 11 Main has gone live. I stopped by the site and found the merchandise quirky but very expensive. In a quirky turn of fate, the site is featuring “Made […]

Where Have All the CEOs Gone?

June 10, 2014

While at Sapphire last week, I took a call from Phil Wahba, a reporter at Fortune. The original topic was about Target’s couponing app, Cartwheel. But the subject turned from that to the company’s search for a new CEO. In the course of that conversation, I had an epiphany. Phil asked the question, “Why didn’t […]

Apple’s Got the Beat(s)

June 3, 2014

By now you know that Apple has agreed to pay $3 billion to buy Beats. The company’s main tangible businesses are its end of high end speakers and music gear and a streaming music service. Its main intangible asset is something Apple finds itself in need of: coolness. Even though one of Beats’ founders, Jimmy […]

Mobile Payment Update: Still Not a Happening Thing in the US

May 13, 2014

A couple of weeks ago I wrote a piece on my Forbes blog about mobile payment adoption, or lack thereof in the US. Specifically, I highlighted some data that was served up to me by Balance Innovations, who’d done a survey of college students. Even though as a cash management solution, the results were potentially […]

Epicor Retail Is Back in the Game

May 6, 2014

Last week I had the chance to attend Epicor’s Insight 2014 conference in Las Vegas. This conference marked an important milestone in the company’s renewed focus on retail, highlighted in the Retail Insights portion of the conference. It gave us an opportunity to catch up with the corporate changes that have occurred over the past […]

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