Newsletter Articles: Paula Rosenblum

Retailers Sending Mixed Signals To Customers On Mobile Payments

October 28, 2014

Over the past year, I’ve had a fast-paced immersion into the world of payments and data security. Data breaches, Bitcoin, and now Apple Pay have become subjects I’ve been asked to both write and opine about. Without the help of companies like TSYS, friend Tim Toews and partner Brian Kilcourse, I’d be flailing in the […]

CIO Corner: Tips for the Holiday Season

October 21, 2014

This week marks the start of the great Halloween retail surge. If you’ve ever been involved in a business selling party supplies or costumes, you know what I mean. My life as a CIO is far behind me now, as is the stress of those special seven days before Halloween, but I thought it’d be worthwhile […]

Introducing The CIO Corner. First Up: Tim Toews On Security

October 14, 2014

In general, RSR discusses technology purely in the context of business issues. This is a big part of our value proposition. But periodically, Brian and I like to put on our ex-CIO hats. We, and others like us, have a wealth of experience that we’d like to share with our more recent counterparts. And so, […]

Shark Tank Goes Omni-Channel and Finds a Great Growth Strategy on Target

September 30, 2014

True confession: I enjoy watching Shark Tank. It’s a guilty pleasure reality TV show where entrepreneurs pitch their products to a group of four or five Venture Capitalists (the “Sharks”). During last Friday night’s season premiere, I saw what I can only call a very clever growth strategy, one that is mirrored in a custom […]

The State of Home Delivery

September 23, 2014

At RSR, some of our favorite projects are what partner Steve Rowen calls “bespoke” research, more commonly known as custom benchmarks. From time to time, we are commissioned to cover topics that might not otherwise become part of our research calendar, and this year, we’ve done quite a few. In the coming weeks, we hope […]

The Endless Data Security Saga Continues

September 16, 2014

Home Depot is the latest retailer to experience a serious data breach. Consumers and retailers alike are no doubt asking, “Will it never end?” The short answer is, “Probably not.” I don’t need to give you a list of all the retailers that have been breached this year. It’s a long list, and depressing, especially […]

When Co-Development Makes Sense for a Vendor

September 9, 2014

Back in February, I wrote a piece outlining why co-development can make sense for a retailer (When Co-Development Makes Sense). I discussed its value for the retailer, and quickly glossed over why it also makes sense for a vendor. Last week, I was reminded by Alexander Pelow, Solutions Director, Stores and Commerce for Oracle that […]

Manhattan Buys Global Bay Assets: What It Means for You

August 19, 2014

Manhattan Associates took a leap into the front of the store with its purchase of Global Bay’s assets from VeriFone. It puts an exclamation point on the statement, “The store is now an active part of the supply chain” and moves the once sleepy WMS vendor into competition with some pretty heavy hitters. All that’s […]

Is Alibaba the Next Amazon?

August 11, 2014

China’s Alibaba Group has been gathering attention in the US for some time. Its impending Initial Public Offering (IPO) is expected to potentially be the biggest in history. It didn’t take place on the original reported date of August 8 (partly due to some pesky regulatory snafus), but it’s coming soon. While these things sort […]

The Race To The Bottom: Consequences Coming Clear

August 5, 2014

We’ve seen a busy couple of weeks in the retail industry. Walmart US’s CEO, Bill Simon abruptly resigned and was replaced by the company’s head of Asian oprations, Greg Foran. Target found its new CEO in Brian Cornell, currently at PepsiCo and formerly a retail executive at Michael’s and BJ’s Wholesale Club. Not to be […]

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