Newsletter Articles: Paula Rosenblum

Epicor Spins Off Retail Solutions Business

May 12, 2015

In a move that I can only call “win-win,” Epicor’s Retail Solutions Business is being spun off into a separate entity from its parent, Epicor Software Corporation. Overall, it’s hard to find anything to complain about in this deal. At last year’s user group conference in Las Vegas (Insight 2014), the only part of the […]

Capturing Critical Business Requirements: What Every Business Person Should Know

May 4, 2015

JDA’s Focus included a session that really should be required viewing for anyone involved in any kind of technology development. The session was presented by Pam Sheen, Solution Manager for Enterprise Store Operations for Dunkin’ Brands, and, corny as it may sound, it was like music to my former CIO ears. Here’s why. In some […]

How Netflix Turned Around Its Fortunes: A Lesson For Laggards

April 28, 2015

At RSR, we talk a lot about Retail Winners and laggards. Our definition is pretty straightforward – Winners’ comparable sales exceed inflation, laggards’ comparable sales are below the inflation rate. Sometimes our research paints a picture of laggards in a hopeless spiral they seemingly cannot escape. But companies like Netflix show that victory can indeed […]

There It Goes Again: WSJ And NY AG Attack Retailers For Work Schedules

April 13, 2015

Several years ago (September 2008), the Wall Street Journal published one of the most poorly researched articles about retail workforce management I’ve ever read. It was delicately titled, “Retailers Reprogram Workers in Efficiency Push.” Apparently the WSJ’s retail reporter at the time was invited to a WFM software vendor’s user group conference and provided open […]

The Next Generation Panama Canal Will Help Retailers Keep Costs Down

April 7, 2015

Periodically over the past several years I’ve heard conversation about the Panama Canal expansion project. Of course, in my mind’s eye, that expansion was “way off in the future” but time being what it is, it’s actually just around the corner. The project will be completed in 2016. My friend and fellow analyst Vinnie Merchandani […]

Prime Now: Why Amazon Could Make Real Profits With ‘Just in Time’ Home Delivery

March 31, 2015

I greeted the announcement that Prime Now was coming to a neighborhood near me with interest. For those unaware, “Prime Now” is’s same day delivery experiment. Currently, Prime Now cities are Miami, Dallas, New York (!?), and Baltimore with plans to expand into more metropolitan areas over the course of 2015. Prime Now has […]

The Perils And Plusses Of Being Apple

March 17, 2015

Last Wednesday, Apple had a major problem with three services. The App Store (for iOS and Macs), iCloud and iTunes were down for approximately ten hours. This problem brought into sharper focus for me just how many minefields the world’s most valuable company has to navigate. What’s it like to be the most valuable company […]

The Fraud Of Apple Pay Fraud

March 10, 2015

Last week I received four or five different emails advising me that “Fraud is Running Rampant on Apple Pay.” This is a pretty provocative statement and I felt obligated to research the particulars. The results were published in my blog on Forbes, but I thought it worthwhile to re-post here. I spent enough time researching […]

Welcome To The Year Of The Retail Store Employee

March 3, 2015

I originally posted the bulk of this piece on Forbes. After it was posted, Walmart made additional announcements: most notably committing $100 million over five years to help in-store and other entry-level workers improve work skills and advance their skills. We’re going to be examining ways retailers are improving employees lives over the course of […]

Leapfrogging The Competition

February 24, 2015

A foundational principle of RSR’s research is that Retail Winners think and do things differently than the competition. While a company might get lucky, and hit on a unique, desirable product that drives great sales for a period of time, history has shown us that in and of themselves a special product or category just […]

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