Newsletter Articles: Paula Rosenblum

Don’t Call It a “Glitch”

August 18, 2015

On Sunday, news outlets reported that the prior day a computer glitch in the air traffic control system had caused major slowdowns at airports in New York and Washington DC. While flight schedules have returned to normal, the Federal Aviation Administration (FAA) was still investigating as of Monday morning. The use of the word glitch really infuriated […]

Adventures With Jet.com

August 11, 2015

It all started innocently enough. I was driving around with my spouse and I mentioned newly launched shopping site jet.com. Neither my spouse nor I had ever visited, and the name was met with a blank “what the heck is that?” stare. As most of you probably know, Jet.com is meant to be the amazon.com […]

Navigating Retailer In-Store Technology Needs

July 28, 2015

A trend has been building over the past three years and it seems to have reached critical mass – retailers are recognizing the real importance of the in-store employee in creating a better in-store experience for consumers. On the surface this sounds great, but we found somewhat conflicting data in this year’s store benchmark report: […]

Prime Day: What The Heck Was That?

July 21, 2015

I confess to being completely flummoxed over Amazon’s mid-summer sales event “Prime Day.”  Like many, I looked forward to it, expecting to find interesting deals on items I’ve been waiting to buy. Prime Day came, and like millions of others, I went to the site to see what was available.  I found nothing of interest, […]

Organizational Inhibitors: Derailing Change

June 30, 2015

RSR uses The BOOT Methodology© as a framework in all our research. Frequent readers will recognize “the BOOT”.  It’s an acronym and a model, and the model really works: B=Business Challenges retailers face that drive change. These are most typically external to the enterprise. A generic, common business challenge retailers face is “improving customer service […]

Is Overexpansion Cheapening Luxury Brands?

June 22, 2015

A version of this article originally appeared in my Forbes blog. I thought it might be useful for RSR’s readers as well. And most importantly, I’m VERY curious to hear your thoughts too. In Miami, a new version of “The Design District” is rising out of the ashes of the old Design District. This four-block-square […]

GT Nexus Bridges: More Project Management Fundamentals

June 16, 2015

Last week I spent some time at the GT Nexus Bridges User Group Conference. This is the second conference I attended this year where project management fundamentals were highlights of the program. The other was JDA’s Focus conference, where I was treated to a session on capturing business requirements. This particular session featured Vantage Operations […]

Epicor Spins Off Retail Solutions Business

May 12, 2015

In a move that I can only call “win-win,” Epicor’s Retail Solutions Business is being spun off into a separate entity from its parent, Epicor Software Corporation. Overall, it’s hard to find anything to complain about in this deal. At last year’s user group conference in Las Vegas (Insight 2014), the only part of the […]

Capturing Critical Business Requirements: What Every Business Person Should Know

May 4, 2015

JDA’s Focus included a session that really should be required viewing for anyone involved in any kind of technology development. The session was presented by Pam Sheen, Solution Manager for Enterprise Store Operations for Dunkin’ Brands, and, corny as it may sound, it was like music to my former CIO ears. Here’s why. In some […]

How Netflix Turned Around Its Fortunes: A Lesson For Laggards

April 28, 2015

At RSR, we talk a lot about Retail Winners and laggards. Our definition is pretty straightforward – Winners’ comparable sales exceed inflation, laggards’ comparable sales are below the inflation rate. Sometimes our research paints a picture of laggards in a hopeless spiral they seemingly cannot escape. But companies like Netflix show that victory can indeed […]

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