Newsletter Articles: Paula Rosenblum

Welcome To The Year Of The Retail Store Employee

March 3, 2015

I originally posted the bulk of this piece on Forbes. After it was posted, Walmart made additional announcements: most notably committing $100 million over five years to help in-store and other entry-level workers improve work skills and advance their skills. We’re going to be examining ways retailers are improving employees lives over the course of […]

Leapfrogging The Competition

February 24, 2015

A foundational principle of RSR’s research is that Retail Winners think and do things differently than the competition. While a company might get lucky, and hit on a unique, desirable product that drives great sales for a period of time, history has shown us that in and of themselves a special product or category just […]

Best Buy, PetSmart, Trader Joe’s and Target: Field Trip!

February 10, 2015

Frequent RSR readers know I am an Amazon Prime junkie, but some days, as an old friend used to say, “The sun is shining and the store windows are gleaming” and you’ve just got to go shopping. So it was this past Sunday. We drove past our original destination, Fairchild Gardens, and went instead to […]

Amazon: Who’s Afraid Of The Big Bad Wolf?

February 3, 2015

While Amazon.com had a surprisingly profitable fourth quarter, according to RSR’s recent eCommerce benchmark, eCommerce in Context; Coping With Maturity, fewer than half of retailers view the on-line steam-roller as a competitive threat. In fact, these retailers have lost their fear of most of the “usual suspects” – Amazon, Walmart, Google and even their own […]

Big Banks vs. Retailers On Chip And Pin

January 20, 2015

Cybersecurity is on everyone’s mind and somehow, I’ve found myself in the middle of the conversation. What I’ve learned is completely befuddling. Hence, I posted the following piece on Forbes right before the NRF Big Show. If any reader has a better understanding than I do on this subject, please shoot me an email! According […]

Door Busters For The 1%: What Retailers Can Learn

December 9, 2014

Every year, the weekend after the Thanksgiving holiday, Miami becomes the epicenter of the art world (yes, really). Art Basel, Art Miami and a host of satellite events all around the Miami Beach and Miami showcase and offer for sale a mind-boggling array of modern and post-modern art and design. The main event takes up […]

Price Transparency On Steroids: The End Game

November 18, 2014

As we careen into the 2014 Holiday Season, one thing is becoming apparent: the phenomenon called “Price Transparency” has moved on from simple things like a “RedLaser” app to full-fledged shopping bots that report the seemingly hourly changes of prices on the web. In the game of “find the lowest price,” consumers are still winning. […]

The Holiday Season, Pressure And Respectful Dissent

November 4, 2014

Somehow, the year has flown by. It’s the beginning of November, and the holiday shopping season has begun. Earlier than it used to, but it’s here. We know that ever-more retailers plan to open their doors on Thanksgiving Day. And most of you know, we’re not crazy about the idea. Over the past couple of […]

Retailers Sending Mixed Signals To Customers On Mobile Payments

October 28, 2014

Over the past year, I’ve had a fast-paced immersion into the world of payments and data security. Data breaches, Bitcoin, and now Apple Pay have become subjects I’ve been asked to both write and opine about. Without the help of companies like TSYS, friend Tim Toews and partner Brian Kilcourse, I’d be flailing in the […]

CIO Corner: Tips for the Holiday Season

October 21, 2014

This week marks the start of the great Halloween retail surge. If you’ve ever been involved in a business selling party supplies or costumes, you know what I mean. My life as a CIO is far behind me now, as is the stress of those special seven days before Halloween, but I thought it’d be worthwhile […]

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