Newsletter Articles: Nikki Baird

History of Omni-Channel Part 7: When Demand Breaks

July 28, 2015

This is part 7 of an on-going series on the history of omni-channel. Part 1 addressed the point when customer centricity and “cross-channel” (the early days of omni-channel) first merged and became the foundation of what most people mean when they say omni-channel today. Part 2 talked about the tipping point of executive awareness, when […]

Jet.com’s Imminent Take-Off

July 21, 2015

By the time you read this, jet.com will have been open for business to the public for several hours now, and reviews will undoubtedly be pouring in. Hopefully consumers will view the site more favorably than Amazon’s #PrimeDayFail – though this does perhaps explain the timing, if not the execution of Amazon’s promotional day. I’ve […]

Who Owns The Customer Profile In Retail?

July 14, 2015

Last year I posed the question “Who owns the customer experience in retail?” It was the kind of question that generated a lot of debate – arguments that are still happening inside retailers today. But in my travels during this year’s spring conference season, it occurred to me that there is an even more fundamental […]

Salesforce Connections Event Report

June 22, 2015

Last week I attended Salesforce’s Connections “World Tour” in New York. As I have attended nearly a dozen such user conferences over the last three months, I feel well-qualified to say that the company’s customers are some of the fiercest networkers I have ever met. And, surprisingly, I found a pretty strong willingness to cross […]

History of Omni-Channel Part 6: Bring On The Supply Chain

June 16, 2015

This is part 6 of an on-going series on the history of omni-channel. Part 1 addressed the point when customer centricity and “cross-channel” (the early days of omni-channel) first merged and became the foundation of what most people mean when they say omni-channel today. Part 2 talked about the tipping point of executive awareness, when […]

The eCommerce Search Conundrum: Site Search’s Role In The Marketing Platform

June 9, 2015

Last week at the Internet Retailer Conference, I noticed an awful lot of search vendors on the expo floor. Not just the big players who have been around for a while, but a lot of little startups too. Why this influx of site search capabilities into the market? And how sustainable is it to have […]

Manhattan Momentum 2015: Walking Miles In Customers’ Shoes

June 2, 2015

Manhattan Associates’ Momentum 2015 almost closes out the spring user conference season. Of all the conferences I’ve attended so far, I have to say Manhattan had the happiest customers. Part of the reason for this may well be that Manhattan’s team seems intensely focused on seeing the world through their customers’ eyes. The breakout sessions […]

The Retail Store Time Crunch

May 26, 2015

Ever since consumers started bringing mobile phones into stores as part of their shopping experience, retailers have been scrambling to keep up. Shoppers armed with smartphones now have more access to price, availability, and product descriptions than even the most trained and knowledgeable store employee. Consumers are increasingly impatient with a store experience that feels […]

History Of Omni-Channel Part 5: The Shift From Strategy To Execution

May 18, 2015

This is part 5 of an on-going series on the history of omni-channel. Part 1 addressed the point when customer centricity and “cross-channel” (the early days of omni-channel) first merged and became the foundation of what most people mean when they say omni-channel today. Part 2 talked about the tipping point of executive awareness, when […]

NetSuite SuiteWorld: Harnessing The Genius Of AND

May 12, 2015

In the book Built to Last, Jim Collins and Jerry Porras spoke about the “genius of AND”. The basic idea is that companies who define their capabilities or their markets as exclusionary choices are limiting themselves. The real power comes when companies embrace the contradiction inherent in what otherwise might be two opposing concepts. For […]

Newsletter Articles
  • Search by Month:

Popular Tags

News Letter Sign Up

Subscribe to Retail Paradox Weekly,
RSR's weekly news analysis.
 
* Email Address:
Have specific topics of interest? Let us know which ones:
Marketing Interest Group
Store Ops Interest Group
Supply Chain Interest Group
eCommerce and XC Interest Group
Merchandising Interest Group
BI Interest Group
Loss Prevention Interest Group
IT Interest Group
Green Interest Group