Newsletter Articles: Brian Kilcourse

IBM Amplify 2015: Getting Edgy

May 18, 2015

A consistent theme is emerging from all the recent technology conferences that RSR partners have attended, that businesses aren’t keeping up with the pace of consumer technology adoption, but really need to. The message from the technology providers is, “we’re changing too, so that we can help YOUR business change at the speed of consumer […]

SAP SAPPHIRE: ‘Simplification Beats Complexity’

May 12, 2015

Steve Jobs of Apple Computer fame once said, “Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains.”  That of course was the premise of Apple products from the […]

Toshiba Connects With SAS

May 4, 2015

At the Toshiba Global Commerce Solutions’ Connect conference held last week in Nashville, TN, attendees were led through a morning wake-up cheer: “Commerce…. Together!” Commerce is certainly what Toshiba is all about – especially that part of commerce when the consumer exchanges money for goods at the checkout stand. The company is the outcome of […]

Lilly-For-Target, And the Power Of Communications

April 21, 2015

Oscar Wilde once said, “The only thing worse than being talked about is not being talked about.” The French refer to this paradox as “Succès de scandale”, or “success from scandal”. In the spirit of these words, Minneapolis retailer Target once again found itself the recipient of a lot of free mentions in the news, […]

BB&B And the Value Of Tech Investments

April 13, 2015

I confess that I get annoyed when people attribute changes to sales or profitability to technology investments. Technology is a process enabler, not the process itself. Crediting the shovel for digging a hole in the right place sounds silly, as does blaming the hammer for the bent nail. But I didn’t have this opinion earlier […]

Payments: What’s The Hangup?

April 7, 2015

At RSR, we talk and write a lot about payments. It’s an important topic to us because it’s so important to retailers. After all, the payment part of most POS systems tends to be the most over-engineered and bullet proof of any function; at no time does any retailer want technology to get in the […]

Privacy & Data Security: International Intrigues

March 24, 2015

Last October, RSR published a benchmark report entitled Retail Growth Strategies in 2014 (sponsored by IBM and Oracle[1]), and it contained a surprising finding, that the overall response group rated “more physical stores in existing markets” than “more physical stores in new geographies” as “high value” opportunities, 61% vs. 54%. But as is typical in […]

RBTE 2015: UK Retail Expo Rising

March 17, 2015

Last week, I had the opportunity to participate on a couple of panel discussions at the Retail Business Technology Expo (RBTE) in London, UK. This year’s event is the fourth since it was first launched, and this year featured a major addition – the Retail Design Expo. To accommodate the almost 2X increase in the […]

Are Retailers Finding A New Balance Point?

March 3, 2015

Last April, my RSR partner Paula Rosenblum and I authored our annual benchmark report on the state of retail pricing, and in that study we identified a paradoxical set of findings, particularly as relates to U.S. retailers: while “maximizing gross profits” was considered the top objective for the pricing strategy, few retailers felt that their […]

Net Neutrality: Not Quite A Settled Matter

February 24, 2015

Here at RSR, we try not to trip over issues that could be construed as “political”. The problem however is that, at least in the United States, virtually everything becomes “political” sooner or later. It’s a national sport. So it is when it comes to “net neutrality”. The politicization of the issue surrounds not the […]

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