Newsletter Articles: Brian Kilcourse

Converged Selling Channels: Just Do It

September 1, 2015

We’ve been writing, talking, tweeting, and blogging about this for years: the digital and physical selling environments are converging for retailers. RSR partner Nikki Baird’s excellent series in on “The History of Omni-channel” (available via the RSR website) explains not only how we got here, but what to do about it. The only reason selling […]

China’s Currency Devaluation: Good For Consumers?

August 25, 2015

As I’m typing this little piece out, the NYC stock exchange is trying to recover something of the 1000 points the Dow lost after the index plunged at the opening today, cable news talking heads are having apoplexy, and various presidential candidates are screaming about how China is wrecking America. Words like “brutal”, “carnage”, “choppy”, […]

Dynamic Pricing: Consumer Data Breaches Of A Different Sort

August 18, 2015

In this week’s Retail Paradox Weekly, my partner Paula Rosenblum writes about the blasé attitude that our society seems to have developed about so-called computer glitches that result in widespread, and sometimes quite harmful outages. I won’t steal her thunder, but suffice it to say that for an economy that nowadays is almost entirely dependent on […]

Walmart Joins Other Giants On Climate Pledge

August 4, 2015

It almost went unnoticed last week that Walmart, the largest company in the world, joined other giants like Coca Cola, Pepsico, Cargill, Bank of America, Apple, Google, Microsoft, UPS, Berkshire Hathaway, and others in pledging to take actions that will reduce greenhouse gases and will invest in clean energy technologies. One might think that for […]

What The TPP Means To You

July 28, 2015

A few weeks back, the U.S. Congress and the White House were going around the horn on whether or not to give the president “fast track” authority to negotiate the terms of a trade agreement called the “Trans Pacific Partnership” (“TPP”). To put this in historical context, the U.S. Constitution has something called the Treaty […]

Happy Birthday, Amazon

July 14, 2015

On July 16th, 1995, Amazon’s website went live to the public. To put that date into historical context, that was the same year that Netscape went public. It was also the same year that at my company, the CTO and I proposed something we called the “e-store initiative” to the Board of Directors. We were […]

How Excited Should You Be For The Internet Of Things?

June 30, 2015

Back in 2008, I wrote a Retail Paradox Weekly piece where I recounted a conversation with a friend from the venture capital world. He was explaining why venture capitalists tend to stay away from retail-specific tech innovations: “venture capitalists have found that retail is a poor sector to target, because retailers tend to be cheap […]

Boards of Directors And Data Breaches

June 22, 2015

I had two conversations last week, each independent of the other, that reinforced once again that data breaches are serious threats deserving of a more proactive stance from corporate Boards of Directors. The first happened while I was having dinner with a good friend, another “recovering CIO” who has stayed active as an executive-for-hire, running […]

What Is Loyalty?

June 9, 2015

Last Friday, we were having a burger’n’beer dinner at Jernigan’s Tap House & Grill in Nevada City, California (not far from our new home). The place is tiny – six tables and a well-used oak bar with just enough room for eight barstools. But aside from the chalkboard that lists the day’s hoppy brew selections, […]

What Will It Take For Commerce Platforms To Converge?

June 2, 2015

We hear it all the time: “What’s the future of instore POS in an ‘omni-channel’ selling environment?” That’s a really loaded question. Coming from retailers, it’s almost a plea for some direction, re. in-store technology. From a technology provider, the underlying question likely as not is, “why don’t retailers just use their (our) E-commerce platform […]

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