Newsletter Articles: Brian Kilcourse

BB&B And the Value Of Tech Investments

April 13, 2015

I confess that I get annoyed when people attribute changes to sales or profitability to technology investments. Technology is a process enabler, not the process itself. Crediting the shovel for digging a hole in the right place sounds silly, as does blaming the hammer for the bent nail. But I didn’t have this opinion earlier […]

Payments: What’s The Hangup?

April 7, 2015

At RSR, we talk and write a lot about payments. It’s an important topic to us because it’s so important to retailers. After all, the payment part of most POS systems tends to be the most over-engineered and bullet proof of any function; at no time does any retailer want technology to get in the […]

Privacy & Data Security: International Intrigues

March 24, 2015

Last October, RSR published a benchmark report entitled Retail Growth Strategies in 2014 (sponsored by IBM and Oracle[1]), and it contained a surprising finding, that the overall response group rated “more physical stores in existing markets” than “more physical stores in new geographies” as “high value” opportunities, 61% vs. 54%. But as is typical in […]

RBTE 2015: UK Retail Expo Rising

March 17, 2015

Last week, I had the opportunity to participate on a couple of panel discussions at the Retail Business Technology Expo (RBTE) in London, UK. This year’s event is the fourth since it was first launched, and this year featured a major addition – the Retail Design Expo. To accommodate the almost 2X increase in the […]

Are Retailers Finding A New Balance Point?

March 3, 2015

Last April, my RSR partner Paula Rosenblum and I authored our annual benchmark report on the state of retail pricing, and in that study we identified a paradoxical set of findings, particularly as relates to U.S. retailers: while “maximizing gross profits” was considered the top objective for the pricing strategy, few retailers felt that their […]

Net Neutrality: Not Quite A Settled Matter

February 24, 2015

Here at RSR, we try not to trip over issues that could be construed as “political”. The problem however is that, at least in the United States, virtually everything becomes “political” sooner or later. It’s a national sport. So it is when it comes to “net neutrality”. The politicization of the issue surrounds not the […]

IoT: The Coming Storm

February 17, 2015

The last several years have brought a veritable blizzard of technical acronyms and buzzwords that almost immediately lose any precise meaning, for example: “Big Data”, “Cloud”, “BYOD” (or its companion acronym “MDM”, and no, that doesn’t mean “master data management” anymore!), etc. etc. And just when you think that your buzzword cup is full, a […]

Getting To The New Customer-Centric Model

February 3, 2015

In last week’s Retail Paradox Weekly, RSR partner Nikki Baird shared her take on the early days of omni-channel retailing, recounting Best Buy’s early forays into selling channel synchronization. She concluded the story with the observation that, “…at the heart of omni-channel is customer centricity. You can’t do one without the other. Much of the […]

Musical Equipment Pureplay Finds The Right Groove

January 27, 2015

Retailers’ fear of “showrooming” became widespread with the rapid consumer adoption of smart mobile technologies in the 2009-2010 timeframe. In retrospect, those fears seem a little over-stated. People still go to stores. But that doesn’t mean that some categories of products aren’t prime targets for “disintermediation”. Categories of merchandise that are good candidates are those […]

NRF Big Show 2015: Game On!

January 20, 2015

Although the New York City Garment District has long since lost its prominence as a global center for the fashion industry (it is now more frequently visited because its restaurants and bars), NYC remains one of the world’s great nerve centers for commerce in general and Retail in particular. So it makes sense that retailers […]

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