Newsletter Articles: Brian Kilcourse

Running Downhill Too Fast: US vs. UK

April 22, 2014

In last week’s Retail Paradox Weekly, my RSR partner and co-author of our most recent benchmark report on the state of pricing practices in retail identified a “Pricing Paradox”. Here’s what Paula Rosenblum wrote: “Retailers acknowledge, across this and several other benchmarks, the need to create a consistent customer experience across channels. Retail Winners in […]

Coming Soon to a Theater Near You!

April 15, 2014

Data security breaches have been a frequent topic not only of RSR’s Retail Paradox Weekly, but of just about every technology blog, news aggregator, and traditional news channel extent in the U.S., and quite possibly most of the world. Just to give you an idea, I googled “data security breach” to prep for this article, […]

Inspire 2014: A Lot More than Printers & Signs

April 8, 2014

I had the opportunity to present at this week’s Inspire Conference in Las Vegas, hosted by Lexmark and Perceptive Software (a division of Lexmark). It was a double pleasure because I was sharing the stage with my friend and industry colleague, Dean A. Sleeper, the founder and CEO of AccessVia, which was acquired by Lexmark […]

KISS Caskets to Drive Walmart Sales into the Next Life

April 1, 2014

Editor’s Note: This article originally appeared as part of the April 1st, 2014 “April Fool’s Edition” of the Retail Paradox Weekly newsletter. This week, Walmart Stores, the Bentonville, Arkansas retail giant, announced that it will soon be the world’s largest distributor of KISS Caskets. Gene Simmons, bassist for the famed rock group, and Doug McMillon, […]

RBTE 2014: Innovation in the Digital Age

March 18, 2014

On day one of the Retail Business Technology Expo 2014 (“RBTE”, March 11-12, 2014 in London UK), Earl’s Court was abuzz with energy, as retailers and technology providers shared ideas about the merging of the digital and physical worlds in retail. The source of that buzz is the fact that consumers now routinely use mobile […]

In the UK, John Lewis Shines

March 11, 2014

In 2011, I reviewed a book entitled Spedan’s Partnership – The Story of John Lewis and Waitrose, by Peter Cox. I met Peter, the retired IT Director of Waitrose, in 2005 when he and I were helping out with the Global Retail Technology Forum in Barcelona. In 2010, Peter published the story of the partnership. […]

Net Un-Neutrality: Consider Yourself Warned

March 3, 2014

Back in January, I wrote a piece about the dangers of not getting engaged in the “Net Neutrality” debate. The bottom line was this: “…it’s important! Edmund Burke, an 18th Century Irish political thinker and troublemaker, is quoted as saying that ‘people never give up their liberties but under some delusion.’ In this case, the […]

SF Apps World & Digital Natives (With a Nod to Jimi Hendrix)

February 11, 2014

One of the fun aspects of living near San Francisco is that it’s an epicenter for technology revolutions. Down the road a few miles south is Stanford University and famed Silicon Valley. And right in town, there are a lot of new-generation technology companies that have taken over a whole section of the City, to […]

Net Neutrality: Yes, You Should Care!

January 28, 2014

At the NRF event in NYC a couple of weeks ago, a CIO friend of mine casually asked, “So, this net neutrality thing – should we care?” The answer is an unequivocal “yes,” with several “!!!” for emphasis. But before getting into the importance of the issue, here’s a quick description of what it is. […]

NRF Big Show: All Roads Lead To… The Store

January 21, 2014

The NRF January 2014 Big Show was bigger than ever – physically, as in, the WHOLE Javits Convention Center in New York City. And after a few days there, l felt as if I had walked all 760,000 square feet (a little over 13 American football fields’ worth) of it. My #1 suggestion for the […]

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