Newsletter Articles: Brian Kilcourse

How Excited Should You Be For The Internet Of Things?

June 30, 2015

Back in 2008, I wrote a Retail Paradox Weekly piece where I recounted a conversation with a friend from the venture capital world. He was explaining why venture capitalists tend to stay away from retail-specific tech innovations: “venture capitalists have found that retail is a poor sector to target, because retailers tend to be cheap […]

Boards of Directors And Data Breaches

June 22, 2015

I had two conversations last week, each independent of the other, that reinforced once again that data breaches are serious threats deserving of a more proactive stance from corporate Boards of Directors. The first happened while I was having dinner with a good friend, another “recovering CIO” who has stayed active as an executive-for-hire, running […]

What Is Loyalty?

June 9, 2015

Last Friday, we were having a burger’n’beer dinner at Jernigan’s Tap House & Grill in Nevada City, California (not far from our new home). The place is tiny – six tables and a well-used oak bar with just enough room for eight barstools. But aside from the chalkboard that lists the day’s hoppy brew selections, […]

What Will It Take For Commerce Platforms To Converge?

June 2, 2015

We hear it all the time: “What’s the future of instore POS in an ‘omni-channel’ selling environment?” That’s a really loaded question. Coming from retailers, it’s almost a plea for some direction, re. in-store technology. From a technology provider, the underlying question likely as not is, “why don’t retailers just use their (our) E-commerce platform […]

IBM Amplify 2015: Getting Edgy

May 18, 2015

A consistent theme is emerging from all the recent technology conferences that RSR partners have attended, that businesses aren’t keeping up with the pace of consumer technology adoption, but really need to. The message from the technology providers is, “we’re changing too, so that we can help YOUR business change at the speed of consumer […]

SAP SAPPHIRE: ‘Simplification Beats Complexity’

May 12, 2015

Steve Jobs of Apple Computer fame once said, “Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains.”  That of course was the premise of Apple products from the […]

Toshiba Connects With SAS

May 4, 2015

At the Toshiba Global Commerce Solutions’ Connect conference held last week in Nashville, TN, attendees were led through a morning wake-up cheer: “Commerce…. Together!” Commerce is certainly what Toshiba is all about – especially that part of commerce when the consumer exchanges money for goods at the checkout stand. The company is the outcome of […]

Lilly-For-Target, And the Power Of Communications

April 21, 2015

Oscar Wilde once said, “The only thing worse than being talked about is not being talked about.” The French refer to this paradox as “Succès de scandale”, or “success from scandal”. In the spirit of these words, Minneapolis retailer Target once again found itself the recipient of a lot of free mentions in the news, […]

BB&B And the Value Of Tech Investments

April 13, 2015

I confess that I get annoyed when people attribute changes to sales or profitability to technology investments. Technology is a process enabler, not the process itself. Crediting the shovel for digging a hole in the right place sounds silly, as does blaming the hammer for the bent nail. But I didn’t have this opinion earlier […]

Payments: What’s The Hangup?

April 7, 2015

At RSR, we talk and write a lot about payments. It’s an important topic to us because it’s so important to retailers. After all, the payment part of most POS systems tends to be the most over-engineered and bullet proof of any function; at no time does any retailer want technology to get in the […]

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