Newsletter Articles: Brian Kilcourse

Facebook: What’s the Value of Reach?

July 29, 2014

An article in the UK Guardian raised a question that has been bugging me for awhile: just what exactly is Facebook’s value? I’m talking about real, tangible value, not the qualitative value that many get from connecting with friends, family, and others. Here’s the question the Guardian raised: “On Thursday, <there was> a surge in […]

Apple & IBM: Looking at the Score and Declaring Victory

July 22, 2014

Last week, in what many are hailing as a breakthrough, Apple and IBM announced a joint partnership to manage Apple iOS devices in the Enterprise. The announcement highlighted four capabilities to be offered: A new class of more than 100 industry-specific enterprise solutions including native apps, developed exclusively from the ground up, for iPhone and […]

Early Signs of Tech Disillusionment?

July 15, 2014

There were several bits of news recently that, although disconnected in their subject matter, had one thing in common: some (perhaps) early indicators that the current mobile technology craze has “jumped the shark”. I’m not sure everyone will agree (especially those who make their livings selling all the latest-and-greatest), but it does seems to me that […]

Investors Don’t Care About Data Breaches?

June 24, 2014

A piece came out in Businessweek on May 21st, entitled, “Investors Couldn’t Care Less About Data Breaches”. The gist of the article is that for two out of three well-publicized data thefts (T.J.Maxx and Ebay), the stock price didn’t seem to suffer any damage beyond a blip at the about the time of the announcements […]

SAPPHIRE: Can Retailers Absorb What SAP Can Enable?

June 10, 2014

My RSR partner Paula and I had the opportunity to attend SAP’s annual SAPPHIRE conference in Orlando Florida last week. The event was held in the cavernous Orange County Convention Center for 25,000+ attendees from every industry that SAP serves, along with assorted partners, analysts, geeks, and pundits. SAP perceives the Retail industry as a […]

In the Moment @ IBM Smarter Commerce

May 20, 2014

One of the more circular arguments in retail through the last 15 years or so has been about the question, “How ‘real time’ does real time data need to be in retail?”  In fact, I think this goes back quite a long ways – I vaguely remember HP trying out some “right time” messaging on […]

The Next Big Thing

May 13, 2014

There’s a big debate in the little world of retail research & analysis about the phrase “omni-channel”. Like any buzz-phrase, it’s been used as an umbrella term for a whole bunch of things. And so (inevitably) the whiplash reaction now goes something like this: “look, ‘retail’ is ‘retail’! Exactly how retailers service consumer needs has […]

One City, One Concept, Two Companies

May 6, 2014

The last week of April 2014 was an unusual one for the RSR team, because it provided us a rare opportunity to wander from our individual corners of planet and meet up in Las Vegas, Nevada. The occasion for the gathering of the partners was dueling user conferences by JDA and Epicor. Not only were […]

Running Downhill Too Fast: US vs. UK

April 22, 2014

In last week’s Retail Paradox Weekly, my RSR partner and co-author of our most recent benchmark report on the state of pricing practices in retail identified a “Pricing Paradox”. Here’s what Paula Rosenblum wrote: “Retailers acknowledge, across this and several other benchmarks, the need to create a consistent customer experience across channels. Retail Winners in […]

Coming Soon to a Theater Near You!

April 15, 2014

Data security breaches have been a frequent topic not only of RSR’s Retail Paradox Weekly, but of just about every technology blog, news aggregator, and traditional news channel extent in the U.S., and quite possibly most of the world. Just to give you an idea, I googled “data security breach” to prep for this article, […]

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