Newsletter

Yes, I Have Tried Apple Pay

October 21, 2014

Nikki Baird

Last week I wrote an article about how bad the EMV situation appears to be in the United States as we near some big deadlines for deployment. Today, I have a happier story to write about the payments space, and that is all about Apple Pay. If any retail purchase I have ever made qualified […]

CIO Corner: Tips for the Holiday Season

October 21, 2014

Paula Rosenblum

This week marks the start of the great Halloween retail surge. If you’ve ever been involved in a business selling party supplies or costumes, you know what I mean. My life as a CIO is far behind me now, as is the stress of those special seven days before Halloween, but I thought it’d be worthwhile […]

Holiday 2014: Expect a Wild Cyber Weekend

October 21, 2014

Brian Kilcourse

Last week I took a call from a reporter who wanted me to prognosticate on the impact of mobile on Black Friday this year. Just the question brought up the bigger issue: what are the overall prospects for Black Friday/Cyber Monday and the rest of the 4th Quarter 2014? In our 2014 benchmark study on […]

SAP Drives On

October 14, 2014

Brian Kilcourse

RSR works a lot with the marketing organizations of technology companies, and we’ve seen some interesting (and occasionally humorous) attempts to say the same thing in a new and catchy way, or to introduce some new buzzword because the last announced innovation didn’t quite pan out. To protect the guilty I won’t highlight any of […]

Introducing The CIO Corner. First Up: Tim Toews On Security

October 14, 2014

Paula Rosenblum

In general, RSR discusses technology purely in the context of business issues. This is a big part of our value proposition. But periodically, Brian and I like to put on our ex-CIO hats. We, and others like us, have a wealth of experience that we’d like to share with our more recent counterparts. And so, […]

EMV’s Broken Promises In The US

October 14, 2014

Nikki Baird

At the end of October I am traveling to Amsterdam to speak at a conference. In preparation for the trip I called the two companies that have issued me credit cards that I plan to use on the trip: American Express and Chase. While on the phone telling them that I was traveling abroad and […]

Shop.org: Two Steps Forward, One Step Back

October 7, 2014

Nikki Baird

Last week I attended Shop.org’s annual conference, this year held in Seattle, WA. It was a tough slog for the east coasters, especially those who had to connect through Chicago thanks to the air traffic control fire, but despite the challenges, the energy and optimism were both high. If you have any doubts, just look […]

More Musings about Growth

October 7, 2014

Brian Kilcourse

My RSR partner Paula Rosenblum and I both mentioned in last week’s Retail Paradox Weekly that we’re collaborating on a benchmark report regarding retail growth strategies. Paula mentioned in her column (Shark Tank Goes Omni-Channel and Finds a Great Growth Strategy on Target, 9/30/14) that we were surprised by the finding that in general retailers […]

Mobility Marches On

October 7, 2014

Steve Rowen

My partner Paula Rosenblum and I are getting ready to launch our annual survey on the state of Mobile in Retail. Funny thing is though, as mobile becomes less of a “thing” and more of just an integral part of daily life – for both shoppers and retail workers – how do we carve out […]

U.S. Retailers Feel The Need To Grow – But How?

September 30, 2014

Brian Kilcourse

There was a minor disruption in The Force a few weeks ago in my little town. Several acres of undeveloped land were cleared for a new shopping center to be anchored by a Safeway “lifestyle grocery” store. In the process, several old oak trees (some that were estimated to be about 200 years old) were […]

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