Newsletter

Converged Selling Channels: Just Do It

September 1, 2015

Brian Kilcourse

We’ve been writing, talking, tweeting, and blogging about this for years: the digital and physical selling environments are converging for retailers. RSR partner Nikki Baird’s excellent series in on “The History of Omni-channel” (available via the RSR website) explains not only how we got here, but what to do about it. The only reason selling […]

One In Seven Earthlings Used Facebook In A Single Day: A Community Too Big To Ignore

September 1, 2015

Paula Rosenblum

It was one thing when Facebook surpassed a billion users. That apparently happened in October 2012 and in some circles it was relatively easy to dismiss. Dead people, people with multiple accounts, people who signed up but never logged in, you name it. In fact, back then, even CEO Mark Zuckerberg acknowledged the company was […]

What Stands In The Way Of Retailers Leveraging The Internet Of Things?

September 1, 2015

Steve Rowen

In our first ever study on the Internet of Things (IoT), we recently found that retailers whose sales are already outperforming their peers have placed inordinate focus on new IoT technologies – much more so than their average and underperforming peers. In fact, some of the most startling outcome of our research was retailers’ strong […]

Drunk On Starbucks?

August 25, 2015

Nikki Baird

Last Friday I had the occasion to stop by Starbucks during their Starbucks Evenings time, which the company has started rolling out to 70+ locations across Orlando, Denver, Miami, northern California, and New York City. There are very few moves that retailers can legitimately make that take them into adjacent spaces with their existing brands, […]

China’s Currency Devaluation: Good For Consumers?

August 25, 2015

Brian Kilcourse

As I’m typing this little piece out, the NYC stock exchange is trying to recover something of the 1000 points the Dow lost after the index plunged at the opening today, cable news talking heads are having apoplexy, and various presidential candidates are screaming about how China is wrecking America. Words like “brutal”, “carnage”, “choppy”, […]

Retailers Have Great Expectations For The Internet Of Things

August 25, 2015

Steve Rowen

We have just completed first-ever study of the Internet of Things (IoT). In fact, because it has become such a broadly-used buzzword in the retail industry, we first had to define what we even meant for the context in which it was used during for the project. We framed our questions with the 138 qualified […]

Don’t Call It a “Glitch”

August 18, 2015

Paula Rosenblum

On Sunday, news outlets reported that the prior day a computer glitch in the air traffic control system had caused major slowdowns at airports in New York and Washington DC. While flight schedules have returned to normal, the Federal Aviation Administration (FAA) was still investigating as of Monday morning. The use of the word glitch really infuriated […]

Subscription Boxes Go Mainstream?

August 18, 2015

Nikki Baird

I like subscription boxes. In the interests of full disclosure, I subscribe to Lootcrate and to Stitch Fix. I was an original subscriber to Goodies, a food-based subscription started and subsequently shut down by Walmart. I’ve contemplated Birchbox, and also finding another food box to replace Goodies, but haven’t had enough time to put into […]

Dynamic Pricing: Consumer Data Breaches Of A Different Sort

August 18, 2015

Brian Kilcourse

In this week’s Retail Paradox Weekly, my partner Paula Rosenblum writes about the blasé attitude that our society seems to have developed about so-called computer glitches that result in widespread, and sometimes quite harmful outages. I won’t steal her thunder, but suffice it to say that for an economy that nowadays is almost entirely dependent on […]

Adventures With Jet.com

August 11, 2015

Paula Rosenblum

It all started innocently enough. I was driving around with my spouse and I mentioned newly launched shopping site jet.com. Neither my spouse nor I had ever visited, and the name was met with a blank “what the heck is that?” stare. As most of you probably know, Jet.com is meant to be the amazon.com […]

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