Newsletter

The Walmart Out-of-Stock Problem: Lessons Learned

April 22, 2014

Paula Rosenblum

Since 2010, respondents to our annual Merchandising benchmark survey have cited underperforming inventory as a top-three business challenge more than most any other option, certainly more than “out-of-stocks.” We mostly viewed this as a lasting aftereffect of the Great Recession, when working capital suddenly was at a minimum and every inventory buy mattered. But while […]

The Customer Privacy Paradox

April 22, 2014

Nikki Baird

Last week my week began with a very provocative theory put out by a vendor. The theory goes like this: the NSA and Edward Snowden have made consumers hyper-aware that nearly everyone is collecting data about them in some form or another. And the Target breach has made them both angry and somewhat resigned to […]

Running Downhill Too Fast: US vs. UK

April 22, 2014

Brian Kilcourse

In last week’s Retail Paradox Weekly, my RSR partner and co-author of our most recent benchmark report on the state of pricing practices in retail identified a “Pricing Paradox”. Here’s what Paula Rosenblum wrote: “Retailers acknowledge, across this and several other benchmarks, the need to create a consistent customer experience across channels. Retail Winners in […]

Coming Soon to a Theater Near You!

April 15, 2014

Brian Kilcourse

Data security breaches have been a frequent topic not only of RSR’s Retail Paradox Weekly, but of just about every technology blog, news aggregator, and traditional news channel extent in the U.S., and quite possibly most of the world. Just to give you an idea, I googled “data security breach” to prep for this article, […]

The Pricing Paradox

April 15, 2014

Paula Rosenblum

There’s a reason the newsletter you’re reading is called Retail Paradox. When we started RSR (on June 15 it will be eight years! Time flies!), we observed three essential paradoxes retailers were grappling with: the shift to global supply while trying to satisfy far more local demand, the imperative to improve customer service while also […]

Demandware Exchange: Go Big or Go Home

April 15, 2014

Nikki Baird

Last week was my first time attending Demandware Exchange, and probably not coincidentally, I picked a good time. The company had a lot of announcements to make, and many were things I typically get very interested in. So first, if you’re still thinking of Demandware as the little eCommerce company that tends to run the […]

Why Dropship is Not (Yet) Strategic in Retail

April 8, 2014

Nikki Baird

Last week I was asked about dropship, specifically, why it isn’t enjoying a high level of adoption among retailers. To be able to answer that question requires digging a little deeper into dropship’s context. First, a definition: dropship is when a retailer appears to carry an assortment of merchandise, but never actually takes possession of […]

Inspire 2014: A Lot More than Printers & Signs

April 8, 2014

Steve Rowen

I had the opportunity to present at this week’s Inspire Conference in Las Vegas, hosted by Lexmark and Perceptive Software (a division of Lexmark). It was a double pleasure because I was sharing the stage with my friend and industry colleague, Dean A. Sleeper, the founder and CEO of AccessVia, which was acquired by Lexmark […]

What Consumers Say about Mobile

April 8, 2014

Steve Rowen

If you read our research, you know that we typically don’t survey end consumers. Our core offering – benchmark reports – are conducted by a) picking a topic that is highly relevant to the current retail landscape and then b) asking retailers what they self-identify as the biggest challenges, opportunities, and roadblocks within that topic. […]

KISS Caskets to Drive Walmart Sales into the Next Life

April 1, 2014

Brian Kilcourse

Editor’s Note: This article originally appeared as part of the April 1st, 2014 “April Fool’s Edition” of the Retail Paradox Weekly newsletter. This week, Walmart Stores, the Bentonville, Arkansas retail giant, announced that it will soon be the world’s largest distributor of KISS Caskets. Gene Simmons, bassist for the famed rock group, and Doug McMillon, […]

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