Newsletter

Drunk On Starbucks?

August 25, 2015

Nikki Baird

Last Friday I had the occasion to stop by Starbucks during their Starbucks Evenings time, which the company has started rolling out to 70+ locations across Orlando, Denver, Miami, northern California, and New York City. There are very few moves that retailers can legitimately make that take them into adjacent spaces with their existing brands, […]

China’s Currency Devaluation: Good For Consumers?

August 25, 2015

Brian Kilcourse

As I’m typing this little piece out, the NYC stock exchange is trying to recover something of the 1000 points the Dow lost after the index plunged at the opening today, cable news talking heads are having apoplexy, and various presidential candidates are screaming about how China is wrecking America. Words like “brutal”, “carnage”, “choppy”, […]

Retailers Have Great Expectations For The Internet Of Things

August 25, 2015

Steve Rowen

We have just completed first-ever study of the Internet of Things (IoT). In fact, because it has become such a broadly-used buzzword in the retail industry, we first had to define what we even meant for the context in which it was used during for the project. We framed our questions with the 138 qualified […]

Don’t Call It a “Glitch”

August 18, 2015

Paula Rosenblum

On Sunday, news outlets reported that the prior day a computer glitch in the air traffic control system had caused major slowdowns at airports in New York and Washington DC. While flight schedules have returned to normal, the Federal Aviation Administration (FAA) was still investigating as of Monday morning. The use of the word glitch really infuriated […]

Subscription Boxes Go Mainstream?

August 18, 2015

Nikki Baird

I like subscription boxes. In the interests of full disclosure, I subscribe to Lootcrate and to Stitch Fix. I was an original subscriber to Goodies, a food-based subscription started and subsequently shut down by Walmart. I’ve contemplated Birchbox, and also finding another food box to replace Goodies, but haven’t had enough time to put into […]

Dynamic Pricing: Consumer Data Breaches Of A Different Sort

August 18, 2015

Brian Kilcourse

In this week’s Retail Paradox Weekly, my partner Paula Rosenblum writes about the blasé attitude that our society seems to have developed about so-called computer glitches that result in widespread, and sometimes quite harmful outages. I won’t steal her thunder, but suffice it to say that for an economy that nowadays is almost entirely dependent on […]

Adventures With Jet.com

August 11, 2015

Paula Rosenblum

It all started innocently enough. I was driving around with my spouse and I mentioned newly launched shopping site jet.com. Neither my spouse nor I had ever visited, and the name was met with a blank “what the heck is that?” stare. As most of you probably know, Jet.com is meant to be the amazon.com […]

History of Omni-Channel Part 8: Merchandising In The Crosshairs

August 11, 2015

Nikki Baird

This is part 8 of an on-going series on the history of omni-channel. Part 1 addressed the point when customer centricity and “cross-channel” (the early days of omni-channel) first merged and became the foundation of what most people mean when they say omni-channel today. Part 2 talked about the tipping point of executive awareness, when […]

Retailers Weigh In On The State Of The Digital/Physical Union

August 11, 2015

Steve Rowen

With the proliferation of digital channels in retail, we recently took on the task of understanding how retailers view the state of the union. How do retailers, themselves, currently view the challenges, opportunities, roadblocks and technology enablers associated with how they support commerce across all of their consumer touchpoints – both physical and digital? We […]

Walmart Joins Other Giants On Climate Pledge

August 4, 2015

Brian Kilcourse

It almost went unnoticed last week that Walmart, the largest company in the world, joined other giants like Coca Cola, Pepsico, Cargill, Bank of America, Apple, Google, Microsoft, UPS, Berkshire Hathaway, and others in pledging to take actions that will reduce greenhouse gases and will invest in clean energy technologies. One might think that for […]

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