Newsletter

Oracle Industry Connect: Making The Case For Cloud In Retail

March 31, 2015

Nikki Baird

Last week I attended Oracle’s Industry Connect conference. It’s been a while since I’ve had an opportunity to see Oracle’s retail strategy and messaging in person, and I have to say I was impressed. Here are my take-aways from the event. Cloud Is About More Than ROI The biggest message that I heard at the […]

Drawing A Line: Messaging Vs. Interrupting

March 31, 2015

Steve Rowen

If you’re like me, your mobile phone is starting to turn into something you’d hoped it never would: just another way for people you don’t know – or likely care to – to interrupt your day. And before we start passing around advice about preventative measures to stay off telemarketing call lists, it’s only fair […]

Prime Now: Why Amazon Could Make Real Profits With ‘Just in Time’ Home Delivery

March 31, 2015

Paula Rosenblum

I greeted the announcement that Prime Now was coming to a neighborhood near me with interest. For those unaware, “Prime Now” is Amazon.com’s same day delivery experiment. Currently, Prime Now cities are Miami, Dallas, New York (!?), and Baltimore with plans to expand into more metropolitan areas over the course of 2015. Prime Now has […]

Privacy & Data Security: International Intrigues

March 24, 2015

Brian Kilcourse

Last October, RSR published a benchmark report entitled Retail Growth Strategies in 2014 (sponsored by IBM and Oracle[1]), and it contained a surprising finding, that the overall response group rated “more physical stores in existing markets” than “more physical stores in new geographies” as “high value” opportunities, 61% vs. 54%. But as is typical in […]

Walking A Mile In The Shopper’s Shoes: IR Digital Design Conference

March 24, 2015

Nikki Baird

Last week I attended Internet Retailer’s Digital Design Conference in Los Angeles. The conference strikes me as the digital equivalent of GlobalShop – a lot of focus on how consumers shop, what makes them want to buy, a lot of psychology, except focused on the digital realm instead of the physical world of the store. […]

Modern Merchandising: Trouble Ahead

March 24, 2015

Steve Rowen

In our most recent Merchandising research, we quickly discovered that, for most retailers, the departments that need to be in line most when it comes to merchandising – Marketing, Supply Chain and Stores – are working at cross purposes. Retailers are aware of this, yet so far, they have been unable to remedy the situation. […]

The Perils And Plusses Of Being Apple

March 17, 2015

Paula Rosenblum

Last Wednesday, Apple had a major problem with three services. The App Store (for iOS and Macs), iCloud and iTunes were down for approximately ten hours. This problem brought into sharper focus for me just how many minefields the world’s most valuable company has to navigate. What’s it like to be the most valuable company […]

RBTE 2015: UK Retail Expo Rising

March 17, 2015

Brian Kilcourse

Last week, I had the opportunity to participate on a couple of panel discussions at the Retail Business Technology Expo (RBTE) in London, UK. This year’s event is the fourth since it was first launched, and this year featured a major addition – the Retail Design Expo. To accommodate the almost 2X increase in the […]

History Of Omni-Channel Part 4: Mobile Arrives In Retail

March 17, 2015

Nikki Baird

This is part 4 of an on-going series on the history of omni-channel. Part 1 addressed the point when customer centricity and “cross-channel” (the early days of omni-channel) first merged and became the foundation of what most people mean when they say omni-channel today. Part 2 talked about the tipping point of executive awareness, when […]

The Fraud Of Apple Pay Fraud

March 10, 2015

Paula Rosenblum

Last week I received four or five different emails advising me that “Fraud is Running Rampant on Apple Pay.” This is a pretty provocative statement and I felt obligated to research the particulars. The results were published in my blog on Forbes, but I thought it worthwhile to re-post here. I spent enough time researching […]

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