Newsletter

Facebook: What’s the Value of Reach?

July 29, 2014

Brian Kilcourse

An article in the UK Guardian raised a question that has been bugging me for awhile: just what exactly is Facebook’s value? I’m talking about real, tangible value, not the qualitative value that many get from connecting with friends, family, and others. Here’s the question the Guardian raised: “On Thursday, <there was> a surge in […]

Living on Planet Z

July 29, 2014

Nikki Baird

Last week I fielded a question from a reporter about Generation Z (defined as anyone born before 1995). I’m not a demographer, but I do happen to know quite a few Gen Zers, as the parent of two myself (soon-to-be 13 – Corbin, and 10 – Harper), and also as an active volunteer at my […]

The Other Problem with Stores…

July 29, 2014

Steve Rowen

Last week I wrote about one of the most pressing problems that retailers tell us plagues their stores today: the desperate need for systems overhauls for both customer and employee facing technologies. However, even though retailers understand that the store needs help, in our latest Store Report, they tell us they just don’t know how […]

Apple & IBM: Looking at the Score and Declaring Victory

July 22, 2014

Brian Kilcourse

Last week, in what many are hailing as a breakthrough, Apple and IBM announced a joint partnership to manage Apple iOS devices in the Enterprise. The announcement highlighted four capabilities to be offered: A new class of more than 100 industry-specific enterprise solutions including native apps, developed exclusively from the ground up, for iPhone and […]

Only Employees Can Hug Your Customers

July 22, 2014

Paula Rosenblum

A Gallup Poll study released on June 23, 2014 echoed what RSR has consistently found in our own research: namely that engaged and pleasant sales associates have a far greater impact on company performance than price, promotion, or social media. The study goes a step further to observe that organic growth in consumer-facing industries can […]

The Problem with In-Store Technology…

July 22, 2014

Steve Rowen

Let there be no doubt, retailers know their stores are in a tough spot: in desperate need of systems overhauls for both customer and employee facing technologies. In fact, in our latest report on “The State of the Store,” they told us they realize just what a fine mess they have gotten themselves into. Figure: […]

The CIO: Emerging or Submerging?

July 15, 2014

Paula Rosenblum

Last week, RSR’s partners took our first crack at a 2015 Benchmark report agenda. Gosh, this year is flying by. One study we discussed was “The Re-emergence of the CIO.” We haven’t done a report purely on the state of IT in four years, and it seemed time to take the temperature of the industry […]

Early Signs of Tech Disillusionment?

July 15, 2014

Brian Kilcourse

There were several bits of news recently that, although disconnected in their subject matter, had one thing in common: some (perhaps) early indicators that the current mobile technology craze has “jumped the shark”. I’m not sure everyone will agree (especially those who make their livings selling all the latest-and-greatest), but it does seems to me that […]

Sympathy for the (Discount) Devil

July 15, 2014

Nikki Baird

We hear the same thing over and over in our surveys: retailers’ business strategies are confounded by consumers’ continued price sensitivity. As much as retailers profess that they would love to ditch a constant downward spiral of promotions and deals in favor of more rational prices and competition based on products, quality, and service, they […]

The Future of Stores: 3 Big Take-Aways

July 1, 2014

Nikki Baird

Last week I attended Future Stores in Seattle. The topic, obviously, was the future of retail stores. There was a blizzard of content – 20 minute rounds of presenters followed by slightly longer panel sessions, followed by roundtable discussions at the end of each day. It would take me pages and pages to report out […]

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