Newsletter

Price Transparency, Meet Pavlov’s Dog

November 25, 2014

Nikki Baird

Consumer price sensitivity has always been on retailers’ radar but it didn’t really rise to the top until the Great Recession – essentially from late 2008 onward. At that time, it was all about the budget. Consumers were looking for the best deals because they had to stretch their finances. During that time, coupons came […]

One More Rumination On 4Q Projections

November 25, 2014

Brian Kilcourse

The problem with ruminating out loud about all the projections for revenue and profits in this year’s holiday season is that one will get asked to ruminate more. And that’s just what has been happening in the last two weeks based on a couple of recent Retail Paradox Weekly columns that I wrote. All of […]

Holiday Shoppers: When Lines Get Long – Will They Leave?

November 25, 2014

Steve Rowen

As promised in my article a few weeks back, I’ll be sharing some data sporadically over this holiday season from one of the most ambitious research projects we’ve ever taken on. Data which has, for the most part, remained unseen in the public domain until now. Just about this time last year we partnered up […]

Retail 4th Quarter Predictions Solidify

November 18, 2014

Brian Kilcourse

In RSR’s October 21 Retail Paradox Weekly, I opined that the NRF’s October 7th prediction that it expects sales in November and December (excluding autos, gas and restaurant sales) to increase a healthy 4.1 percent, seems to be a little on the rosy side because other studies are forecasting that average holiday household spending will […]

Price Transparency On Steroids: The End Game

November 18, 2014

Paula Rosenblum

As we careen into the 2014 Holiday Season, one thing is becoming apparent: the phenomenon called “Price Transparency” has moved on from simple things like a “RedLaser” app to full-fledged shopping bots that report the seemingly hourly changes of prices on the web. In the game of “find the lowest price,” consumers are still winning. […]

STERM? Retail’s Evolving Relationship With Science And Technology

November 18, 2014

Nikki Baird

Anyone who spends more than hour with me will undoubtedly discover that my son is a middle school student at STEM High and Academy, a charter school in my school district that focuses on Science, Technology, Engineering, and Math (thus, STEM). At first glance, it would seem that my career in retail would have very […]

Mobile Payments: What It Will Take

November 11, 2014

Brian Kilcourse

Beyond question, consumer technology darling Apple really kicked over an anthill by recently announcing ApplePay, and that might just be the event that finally gets the retail industry moving to implement mobile payment options in a meaningful way. But it’s not as if the technology hasn’t been out there for some time. RSR has been […]

Some Valuable Holiday Data

November 11, 2014

Steve Rowen

Here’s something cool. During last year’s holiday season, we conducted one of the most ambitious research projects we’ve ever taken on – comparing retailers’ holiday expectations with consumers’ actual holiday shopping experiences – in 8 different countries all across the globe, and in each region’s native language. We surveyed 400 retailers before Black Friday weekend, […]

Cloud Considerations

November 11, 2014

Nikki Baird

Over the last couple of weeks, I have received a heavy dose of all the wonderful benefits of cloud implementations. Cloud for POS, cloud for enterprise software, cloud for eCommerce, loyalty, analytics and optimization. Probably the most common question we get from technology vendors is “What is the business case we need to present to […]

The Holiday Season, Pressure And Respectful Dissent

November 4, 2014

Paula Rosenblum

Somehow, the year has flown by. It’s the beginning of November, and the holiday shopping season has begun. Earlier than it used to, but it’s here. We know that ever-more retailers plan to open their doors on Thanksgiving Day. And most of you know, we’re not crazy about the idea. Over the past couple of […]

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