Newsletter

Privacy & Data Security: International Intrigues

March 24, 2015

Brian Kilcourse

Last October, RSR published a benchmark report entitled Retail Growth Strategies in 2014 (sponsored by IBM and Oracle[1]), and it contained a surprising finding, that the overall response group rated “more physical stores in existing markets” than “more physical stores in new geographies” as “high value” opportunities, 61% vs. 54%. But as is typical in […]

Walking A Mile In The Shopper’s Shoes: IR Digital Design Conference

March 24, 2015

Nikki Baird

Last week I attended Internet Retailer’s Digital Design Conference in Los Angeles. The conference strikes me as the digital equivalent of GlobalShop – a lot of focus on how consumers shop, what makes them want to buy, a lot of psychology, except focused on the digital realm instead of the physical world of the store. […]

Modern Merchandising: Trouble Ahead

March 24, 2015

Steve Rowen

In our most recent Merchandising research, we quickly discovered that, for most retailers, the departments that need to be in line most when it comes to merchandising – Marketing, Supply Chain and Stores – are working at cross purposes. Retailers are aware of this, yet so far, they have been unable to remedy the situation. […]

The Perils And Plusses Of Being Apple

March 17, 2015

Paula Rosenblum

Last Wednesday, Apple had a major problem with three services. The App Store (for iOS and Macs), iCloud and iTunes were down for approximately ten hours. This problem brought into sharper focus for me just how many minefields the world’s most valuable company has to navigate. What’s it like to be the most valuable company […]

RBTE 2015: UK Retail Expo Rising

March 17, 2015

Brian Kilcourse

Last week, I had the opportunity to participate on a couple of panel discussions at the Retail Business Technology Expo (RBTE) in London, UK. This year’s event is the fourth since it was first launched, and this year featured a major addition – the Retail Design Expo. To accommodate the almost 2X increase in the […]

History Of Omni-Channel Part 4: Mobile Arrives In Retail

March 17, 2015

Nikki Baird

This is part 4 of an on-going series on the history of omni-channel. Part 1 addressed the point when customer centricity and “cross-channel” (the early days of omni-channel) first merged and became the foundation of what most people mean when they say omni-channel today. Part 2 talked about the tipping point of executive awareness, when […]

The Fraud Of Apple Pay Fraud

March 10, 2015

Paula Rosenblum

Last week I received four or five different emails advising me that “Fraud is Running Rampant on Apple Pay.” This is a pretty provocative statement and I felt obligated to research the particulars. The results were published in my blog on Forbes, but I thought it worthwhile to re-post here. I spent enough time researching […]

When The Retail CEO Needs To Own The Tech Vendor Relationship: SAS Analyst Day

March 10, 2015

Nikki Baird

As a technology vendor or solution provider, it’s easy to say that you want to have the relationship with your client at the highest level internally that you can get – like the CEO, ideally. A relationship with the CEO means if she says so, then it’s gonna happen. Of course, there are some solutions […]

Knowing Who You Are: Priceless

March 10, 2015

Steve Rowen

With all the talk of Apple’s new Apple Watch this week, there’s been a lot of rumbling about how the company is going to have to reinvent itself, in particular, its store format, once more. Hard to believe, but the revolutionary store concept Apple has become known for – often imitated, seldom replicated – has […]

Welcome To The Year Of The Retail Store Employee

March 3, 2015

Paula Rosenblum

I originally posted the bulk of this piece on Forbes. After it was posted, Walmart made additional announcements: most notably committing $100 million over five years to help in-store and other entry-level workers improve work skills and advance their skills. We’re going to be examining ways retailers are improving employees lives over the course of […]

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