Newsletter

Coming Soon to a Theater Near You!

April 15, 2014

Brian Kilcourse

Data security breaches have been a frequent topic not only of RSR’s Retail Paradox Weekly, but of just about every technology blog, news aggregator, and traditional news channel extent in the U.S., and quite possibly most of the world. Just to give you an idea, I googled “data security breach” to prep for this article, […]

The Pricing Paradox

April 15, 2014

Paula Rosenblum

There’s a reason the newsletter you’re reading is called Retail Paradox. When we started RSR (on June 15 it will be eight years! Time flies!), we observed three essential paradoxes retailers were grappling with: the shift to global supply while trying to satisfy far more local demand, the imperative to improve customer service while also […]

Demandware Exchange: Go Big or Go Home

April 15, 2014

Nikki Baird

Last week was my first time attending Demandware Exchange, and probably not coincidentally, I picked a good time. The company had a lot of announcements to make, and many were things I typically get very interested in. So first, if you’re still thinking of Demandware as the little eCommerce company that tends to run the […]

Why Dropship is Not (Yet) Strategic in Retail

April 8, 2014

Nikki Baird

Last week I was asked about dropship, specifically, why it isn’t enjoying a high level of adoption among retailers. To be able to answer that question requires digging a little deeper into dropship’s context. First, a definition: dropship is when a retailer appears to carry an assortment of merchandise, but never actually takes possession of […]

Inspire 2014: A Lot More than Printers & Signs

April 8, 2014

Steve Rowen

I had the opportunity to present at this week’s Inspire Conference in Las Vegas, hosted by Lexmark and Perceptive Software (a division of Lexmark). It was a double pleasure because I was sharing the stage with my friend and industry colleague, Dean A. Sleeper, the founder and CEO of AccessVia, which was acquired by Lexmark […]

What Consumers Say about Mobile

April 8, 2014

Steve Rowen

If you read our research, you know that we typically don’t survey end consumers. Our core offering – benchmark reports – are conducted by a) picking a topic that is highly relevant to the current retail landscape and then b) asking retailers what they self-identify as the biggest challenges, opportunities, and roadblocks within that topic. […]

KISS Caskets to Drive Walmart Sales into the Next Life

April 1, 2014

Brian Kilcourse

Editor’s Note: This article originally appeared as part of the April 1st, 2014 “April Fool’s Edition” of the Retail Paradox Weekly newsletter. This week, Walmart Stores, the Bentonville, Arkansas retail giant, announced that it will soon be the world’s largest distributor of KISS Caskets. Gene Simmons, bassist for the famed rock group, and Doug McMillon, […]

Conscious Capitalist Container Store to Carry Coffins

April 1, 2014

Paula Rosenblum

Editor’s Note: This article originally appeared as part of the April 1st, 2014 “April Fool’s Edition” of the Retail Paradox Weekly newsletter. Following closely on Walmart’s announcement that it would be selling KISS caskets, the Container Store announced it too is entering the rapidly expanding coffin space. “Baby Boomers are heading for that last sunset,” […]

Amazon Drone Program Encounters First Casualty

April 1, 2014

Steve Rowen

Editor’s Note: This article originally appeared as part of the April 1st, 2014 “April Fool’s Edition” of the Retail Paradox Weekly newsletter. Amazon founder Jeff Bezos’ highly controversial drone delivery program suffered a major drawback yesterday, as what appeared to be a routine test went horribly wrong. The Prime Air program, as it’s known, aims […]

Who Owns the Customer Experience in Retail?

March 25, 2014

Nikki Baird

I had the opportunity to present to a technology company’s advisory board, a table full of eight or nine different retailers, representing the full breadth of retail verticals and sizes. I ran through the current state of omni-channel, expecting to breeze through the first few and delve deeper into topics like the future of the […]

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