Newsletter

NRF Big Show 2015: Game On!

January 20, 2015

Brian Kilcourse

Although the New York City Garment District has long since lost its prominence as a global center for the fashion industry (it is now more frequently visited because its restaurants and bars), NYC remains one of the world’s great nerve centers for commerce in general and Retail in particular. So it makes sense that retailers […]

NRF 2015: Bright Shiny Objects

January 20, 2015

Nikki Baird

Obviously, we were all pretty busy last week at NRF’s Big Show 2015. Brian has the overview. My job this week is to give you a sneak peek into the topics we’ll cover in our post-show debrief next Thursday. For my sneak peek, I want to focus on the store. In order to do it […]

Big Banks vs. Retailers On Chip And Pin

January 20, 2015

Paula Rosenblum

Cybersecurity is on everyone’s mind and somehow, I’ve found myself in the middle of the conversation. What I’ve learned is completely befuddling. Hence, I posted the following piece on Forbes right before the NRF Big Show. If any reader has a better understanding than I do on this subject, please shoot me an email! According […]

Brand Integrity: The Watch-Phrase For 2015

January 6, 2015

Nikki Baird

Just before holiday break, an article in Smartbrief caught my eye. In Smartbrief’s version of the title, it was called “Integrity is Less Expensive Than the Alternative”. The link led to a strategy+business article titled “Integrity is Free”. On the one hand, you would think that the Smartbrief version comes across as less powerful than […]

Is The Customer Dimension In Merchandise Planning Over-Hyped?

January 6, 2015

Brian Kilcourse

I remember the first time I ever heard the phrase “customer-dimension”. The year was 1998, and our IBM account exec had recommended that I meet Mike Blyth, who at the time was a principal at a company called 1.2.1 Marketing (Mike is now the COO at Aginity, a Chicago-based “big data” analytics company). Mike’s presentation […]

Will Retailers Ever Make Their IT Security Foolproof?

January 6, 2015

Guest Contributor

By Ramesh Sethuraman, Contributing Editor Every year retailers and consumer services companies claim to invest millions in smart IT security solutions. At the same time, every year criminals use more innovative ideas to outsmart these retailers and their security measures. The end result is multiple security breach stories we hear about almost daily. Sadly, the […]

What Video Analytics Can Do

December 9, 2014

Nikki Baird

In-store video analytics is a heady topic in retail these days. Retailers find themselves caught between a rock and a hard place: on the one side, they have a desperate need to understand what is happening in their stores, and not on some one-off or occasional basis, but with the same depth of understanding that […]

Door Busters For The 1%: What Retailers Can Learn

December 9, 2014

Paula Rosenblum

Every year, the weekend after the Thanksgiving holiday, Miami becomes the epicenter of the art world (yes, really). Art Basel, Art Miami and a host of satellite events all around the Miami Beach and Miami showcase and offer for sale a mind-boggling array of modern and post-modern art and design. The main event takes up […]

What Can Holiday Shopping Teach Us About Payments?

December 9, 2014

Steve Rowen

This Holiday Season, we’ve been sharing some rarely-seen data from a project we took on last year, partnering with PayPal to find out where the breaks are between retailer perceptions of in-store holiday shopping and consumers’ reports of what that experience was actually like. In the first article, we discussed how long holiday shopping lines […]

Price Transparency, Meet Pavlov’s Dog

November 25, 2014

Nikki Baird

Consumer price sensitivity has always been on retailers’ radar but it didn’t really rise to the top until the Great Recession – essentially from late 2008 onward. At that time, it was all about the budget. Consumers were looking for the best deals because they had to stretch their finances. During that time, coupons came […]

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