Newsletter

The Endless Data Security Saga Continues

September 16, 2014

Paula Rosenblum

Home Depot is the latest retailer to experience a serious data breach. Consumers and retailers alike are no doubt asking, “Will it never end?” The short answer is, “Probably not.” I don’t need to give you a list of all the retailers that have been breached this year. It’s a long list, and depressing, especially […]

Remember the Customer: When Digital Rights Management Goes Awry

September 16, 2014

Nikki Baird

Over the last nine months or so, I’ve found myself reminding the omni-channel community that “omni-channel” didn’t start out focused on channels. It began as “customer centricity”. The idea was – and is – that if you place your customers at the heart of your company, then you spend more time worrying about how to […]

Mobile Payments: Reports of NFC’s Death Were Premature

September 16, 2014

Brian Kilcourse

There was a full page ad on page A3 of the Monday 9/15 San Francisco Chronicle that cried out in big bold letters, ”WE THE PEOPLE Want our Money Safer Than Our Selfies. PAYPAL Protecting The People Economy.” And the tagline read, “Download The PAYPAL App Now And Securely Buy Almost Anything With Just One […]

When Co-Development Makes Sense for a Vendor

September 9, 2014

Paula Rosenblum

Back in February, I wrote a piece outlining why co-development can make sense for a retailer (When Co-Development Makes Sense). I discussed its value for the retailer, and quickly glossed over why it also makes sense for a vendor. Last week, I was reminded by Alexander Pelow, Solutions Director, Stores and Commerce for Oracle that […]

Diapers! Who Knew?

September 9, 2014

Brian Kilcourse

I had an invitation to speak at a meeting sponsored by the RDIA – Retail Diaper Industry Association – last weekend in Las Vegas. The RDIA meeting was located within the ABC Kids Expo at the cavernous Las Vegas Convention Center. It was a really BIG show (with apologies to both the NRF’s BIG Show […]

What Will 2015 Look Like?

September 9, 2014

Steve Rowen

It’s been an incredibly busy summer here at RSR, and hard enough as it is to believe, we’re already planning our 2015 agenda. We’re never big on “crystal ball” predictions, but as Q3 comes to a close, we’re feeling locked in enough to chart the majority of what we’d like to study in the next […]

What’s Wrong with U.S. Big Box General Merchants?

August 25, 2014

Brian Kilcourse

We’ve got a birthday coming up for our little two-year-old granddaughter, who is into all things “Elmo”. If something is red or fuzzy, it’s an “Elmo” this-or-that. And even if she just likes it, it is suddenly and decisively branded an “Elmo” product (no arguing allowed). The good news is, there isn’t a lot of […]

For In-Store Mobile Experiences, Retailers Should Look to Restaurants

August 25, 2014

Nikki Baird

Last week I attended the Connect Mobile conference in Chicago. It was, for me, an unusual mix of mostly restaurants and some more traditional retailers. All were there to explore the opportunity that mobile presents for their business, whether mobile marketing, mobile in stores, mobile for employees, or mobile for payments. There was a lot […]

The Case for the Customer’s Smartphone

August 25, 2014

Steve Rowen

It’s hard to go even a few minutes in a retail discussion these days without arriving at a certain place: the need for in-store employees to be better informed than they are, and the role that new mobile technologies play in making that a plausible reality. However, as we see in our most recent Store […]

Manhattan Buys Global Bay Assets: What It Means for You

August 19, 2014

Paula Rosenblum

Manhattan Associates took a leap into the front of the store with its purchase of Global Bay’s assets from VeriFone. It puts an exclamation point on the statement, “The store is now an active part of the supply chain” and moves the once sleepy WMS vendor into competition with some pretty heavy hitters. All that’s […]

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