Newsletter

Prime Day: What The Heck Was That?

July 21, 2015

Paula Rosenblum

I confess to being completely flummoxed over Amazon’s mid-summer sales event “Prime Day.”  Like many, I looked forward to it, expecting to find interesting deals on items I’ve been waiting to buy. Prime Day came, and like millions of others, I went to the site to see what was available.  I found nothing of interest, […]

Jet.com’s Imminent Take-Off

July 21, 2015

Nikki Baird

By the time you read this, jet.com will have been open for business to the public for several hours now, and reviews will undoubtedly be pouring in. Hopefully consumers will view the site more favorably than Amazon’s #PrimeDayFail – though this does perhaps explain the timing, if not the execution of Amazon’s promotional day. I’ve […]

Tilted Tables: What Consumer Devices Are Really Doing To Stores

July 21, 2015

Steve Rowen

There is no shortage of ways consumer-grade technologies stand to benefit consumers during the shopping process; it is genuinely unfathomable how powerful – and cheap – these tools have become. However, whereas many retailers have historically done everything they can to discourage/ignore the use of these devices (often embodied by the reticence to provide consumer-access […]

Who Owns The Customer Profile In Retail?

July 14, 2015

Nikki Baird

Last year I posed the question “Who owns the customer experience in retail?” It was the kind of question that generated a lot of debate – arguments that are still happening inside retailers today. But in my travels during this year’s spring conference season, it occurred to me that there is an even more fundamental […]

Happy Birthday, Amazon

July 14, 2015

Brian Kilcourse

On July 16th, 1995, Amazon’s website went live to the public. To put that date into historical context, that was the same year that Netscape went public. It was also the same year that at my company, the CTO and I proposed something we called the “e-store initiative” to the Board of Directors. We were […]

Going To The Store, And What Awaits Us There

July 14, 2015

Steve Rowen

People go to stores for a reason. Why? At this point, it’s different for pretty much everyone. Some just want to get out of the house. Some may want to steal away from work for a few. Some are looking to physically experience the items they’ve been looking at online for hours on end. But […]

How Excited Should You Be For The Internet Of Things?

June 30, 2015

Brian Kilcourse

Back in 2008, I wrote a Retail Paradox Weekly piece where I recounted a conversation with a friend from the venture capital world. He was explaining why venture capitalists tend to stay away from retail-specific tech innovations: “venture capitalists have found that retail is a poor sector to target, because retailers tend to be cheap […]

Organizational Inhibitors: Derailing Change

June 30, 2015

Paula Rosenblum

RSR uses The BOOT Methodology© as a framework in all our research. Frequent readers will recognize “the BOOT”.  It’s an acronym and a model, and the model really works: B=Business Challenges retailers face that drive change. These are most typically external to the enterprise. A generic, common business challenge retailers face is “improving customer service […]

Getting Realistic About Digital And Stores

June 30, 2015

Steve Rowen

When it comes to the things that challenge retailers the most, there can be no denying the elephant in the room: the trend for consumers to self-rely on digital devices to find the best products, know the most about them, and reveal the best price/most convenient delivery method is only going to increase. Note the […]

Is Overexpansion Cheapening Luxury Brands?

June 22, 2015

Paula Rosenblum

A version of this article originally appeared in my Forbes blog. I thought it might be useful for RSR’s readers as well. And most importantly, I’m VERY curious to hear your thoughts too. In Miami, a new version of “The Design District” is rising out of the ashes of the old Design District. This four-block-square […]

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