Newsletter

Home Delivery Triple Play

April 13, 2015

Nikki Baird

Last week I attended Home Delivery World, one of three simultaneous conferences put on by Terrapinn. The other two, eTail and Click & Collect, focused on other, related topics that were pertinent to the Home Delivery attendees. The event has just completed its third year, and while it had caught my eye in previous years, […]

There It Goes Again: WSJ And NY AG Attack Retailers For Work Schedules

April 13, 2015

Paula Rosenblum

Several years ago (September 2008), the Wall Street Journal published one of the most poorly researched articles about retail workforce management I’ve ever read. It was delicately titled, “Retailers Reprogram Workers in Efficiency Push.” Apparently the WSJ’s retail reporter at the time was invited to a WFM software vendor’s user group conference and provided open […]

BB&B And the Value Of Tech Investments

April 13, 2015

Brian Kilcourse

I confess that I get annoyed when people attribute changes to sales or profitability to technology investments. Technology is a process enabler, not the process itself. Crediting the shovel for digging a hole in the right place sounds silly, as does blaming the hammer for the bent nail. But I didn’t have this opinion earlier […]

The Next Generation Panama Canal Will Help Retailers Keep Costs Down

April 7, 2015

Paula Rosenblum

Periodically over the past several years I’ve heard conversation about the Panama Canal expansion project. Of course, in my mind’s eye, that expansion was “way off in the future” but time being what it is, it’s actually just around the corner. The project will be completed in 2016. My friend and fellow analyst Vinnie Merchandani […]

Payments: What’s The Hangup?

April 7, 2015

Brian Kilcourse

At RSR, we talk and write a lot about payments. It’s an important topic to us because it’s so important to retailers. After all, the payment part of most POS systems tends to be the most over-engineered and bullet proof of any function; at no time does any retailer want technology to get in the […]

Whole Foods And Localized Merchandise: One Conversation At A Time

April 7, 2015

Steve Rowen

I have a friend who’s a bit of a know it all. I’m sure you know the type: you may even have a similar one in your own circle of family and friends. But despite his over-the-top nature, he’s consistently one of the most well-informed people I know. Mention a topic – any topic – […]

Oracle Industry Connect: Making The Case For Cloud In Retail

March 31, 2015

Nikki Baird

Last week I attended Oracle’s Industry Connect conference. It’s been a while since I’ve had an opportunity to see Oracle’s retail strategy and messaging in person, and I have to say I was impressed. Here are my take-aways from the event. Cloud Is About More Than ROI The biggest message that I heard at the […]

Drawing A Line: Messaging Vs. Interrupting

March 31, 2015

Steve Rowen

If you’re like me, your mobile phone is starting to turn into something you’d hoped it never would: just another way for people you don’t know – or likely care to – to interrupt your day. And before we start passing around advice about preventative measures to stay off telemarketing call lists, it’s only fair […]

Prime Now: Why Amazon Could Make Real Profits With ‘Just in Time’ Home Delivery

March 31, 2015

Paula Rosenblum

I greeted the announcement that Prime Now was coming to a neighborhood near me with interest. For those unaware, “Prime Now” is Amazon.com’s same day delivery experiment. Currently, Prime Now cities are Miami, Dallas, New York (!?), and Baltimore with plans to expand into more metropolitan areas over the course of 2015. Prime Now has […]

Privacy & Data Security: International Intrigues

March 24, 2015

Brian Kilcourse

Last October, RSR published a benchmark report entitled Retail Growth Strategies in 2014 (sponsored by IBM and Oracle[1]), and it contained a surprising finding, that the overall response group rated “more physical stores in existing markets” than “more physical stores in new geographies” as “high value” opportunities, 61% vs. 54%. But as is typical in […]

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