Newsletter

Why Metrics Matter

October 28, 2014

Steve Rowen

Have you ever had a great experience going through security at an airport? Oddly enough, I can now say I have – and stranger still: I believe I owe it all to retail technology. Last week I did some international travel. As to be expected, my flight plans were waylaid by weather, and I missed […]

Kicking ‘Em While They’re Down

October 28, 2014

Brian Kilcourse

There’s no doubt that most retailers view Jeff Bezos and Amazon about the same way that Gandolf The Grey viewed Sauron The Evil One and the gates of Mordor. The industry definitely wasn’t ready for the speed with which the mega-aggregator built up immense influence over the whole industry. But no one can deny that […]

Retailers Sending Mixed Signals To Customers On Mobile Payments

October 28, 2014

Paula Rosenblum

Over the past year, I’ve had a fast-paced immersion into the world of payments and data security. Data breaches, Bitcoin, and now Apple Pay have become subjects I’ve been asked to both write and opine about. Without the help of companies like TSYS, friend Tim Toews and partner Brian Kilcourse, I’d be flailing in the […]

Yes, I Have Tried Apple Pay

October 21, 2014

Nikki Baird

Last week I wrote an article about how bad the EMV situation appears to be in the United States as we near some big deadlines for deployment. Today, I have a happier story to write about the payments space, and that is all about Apple Pay. If any retail purchase I have ever made qualified […]

CIO Corner: Tips for the Holiday Season

October 21, 2014

Paula Rosenblum

This week marks the start of the great Halloween retail surge. If you’ve ever been involved in a business selling party supplies or costumes, you know what I mean. My life as a CIO is far behind me now, as is the stress of those special seven days before Halloween, but I thought it’d be worthwhile […]

Holiday 2014: Expect a Wild Cyber Weekend

October 21, 2014

Brian Kilcourse

Last week I took a call from a reporter who wanted me to prognosticate on the impact of mobile on Black Friday this year. Just the question brought up the bigger issue: what are the overall prospects for Black Friday/Cyber Monday and the rest of the 4th Quarter 2014? In our 2014 benchmark study on […]

SAP Drives On

October 14, 2014

Brian Kilcourse

RSR works a lot with the marketing organizations of technology companies, and we’ve seen some interesting (and occasionally humorous) attempts to say the same thing in a new and catchy way, or to introduce some new buzzword because the last announced innovation didn’t quite pan out. To protect the guilty I won’t highlight any of […]

Introducing The CIO Corner. First Up: Tim Toews On Security

October 14, 2014

Paula Rosenblum

In general, RSR discusses technology purely in the context of business issues. This is a big part of our value proposition. But periodically, Brian and I like to put on our ex-CIO hats. We, and others like us, have a wealth of experience that we’d like to share with our more recent counterparts. And so, […]

EMV’s Broken Promises In The US

October 14, 2014

Nikki Baird

At the end of October I am traveling to Amsterdam to speak at a conference. In preparation for the trip I called the two companies that have issued me credit cards that I plan to use on the trip: American Express and Chase. While on the phone telling them that I was traveling abroad and […]

Shop.org: Two Steps Forward, One Step Back

October 7, 2014

Nikki Baird

Last week I attended Shop.org’s annual conference, this year held in Seattle, WA. It was a tough slog for the east coasters, especially those who had to connect through Chicago thanks to the air traffic control fire, but despite the challenges, the energy and optimism were both high. If you have any doubts, just look […]

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