Newsletter

What’s Wrong with U.S. Big Box General Merchants?

August 25, 2014

Brian Kilcourse

We’ve got a birthday coming up for our little two-year-old granddaughter, who is into all things “Elmo”. If something is red or fuzzy, it’s an “Elmo” this-or-that. And even if she just likes it, it is suddenly and decisively branded an “Elmo” product (no arguing allowed). The good news is, there isn’t a lot of […]

For In-Store Mobile Experiences, Retailers Should Look to Restaurants

August 25, 2014

Nikki Baird

Last week I attended the Connect Mobile conference in Chicago. It was, for me, an unusual mix of mostly restaurants and some more traditional retailers. All were there to explore the opportunity that mobile presents for their business, whether mobile marketing, mobile in stores, mobile for employees, or mobile for payments. There was a lot […]

The Case for the Customer’s Smartphone

August 25, 2014

Steve Rowen

It’s hard to go even a few minutes in a retail discussion these days without arriving at a certain place: the need for in-store employees to be better informed than they are, and the role that new mobile technologies play in making that a plausible reality. However, as we see in our most recent Store […]

Manhattan Buys Global Bay Assets: What It Means for You

August 19, 2014

Paula Rosenblum

Manhattan Associates took a leap into the front of the store with its purchase of Global Bay’s assets from VeriFone. It puts an exclamation point on the statement, “The store is now an active part of the supply chain” and moves the once sleepy WMS vendor into competition with some pretty heavy hitters. All that’s […]

Lucky Magazine and BeachMint: The Collision of Content and Commerce

August 19, 2014

Nikki Baird

My colleague Paula Rosenblum and I have been watching the exodus of content creators from magazines with great interest, primarily because those exits have led straight to the doors of retailers. Retailers and brands, looking to create a more content-driven approach to the market, have been snatching up editorial staff and using them to beef […]

The Problem with Stores: Part 3

August 19, 2014

Steve Rowen

In the first two articles in this series about the “state of the store today,” I’ve referenced the fact that retailers know they are in a tough spot. Not only do they know that stores are in desperate need of systems overhauls (both customer and employee facing technologies), but they admit that they just don’t […]

Is Alibaba the Next Amazon?

August 11, 2014

Paula Rosenblum

China’s Alibaba Group has been gathering attention in the US for some time. Its impending Initial Public Offering (IPO) is expected to potentially be the biggest in history. It didn’t take place on the original reported date of August 8 (partly due to some pesky regulatory snafus), but it’s coming soon. While these things sort […]

Food for Thought

August 11, 2014

Brian Kilcourse

If you’re like me (as in, “not an economist”), the indicators of economic health put out by various organizations can seem contradictory at best. What’s a person to think? There’s an old joke about economists that seems to be relevant in these times: “Economics is the only field in which two people can get a […]

Gambling With Gifts

August 11, 2014

Nikki Baird

Steve Rowen and I are about to kick off another year of evaluating e-gift card buying and receiving experiences, our third time doing so. It’s a fascinating project for two big reasons. One, there seems to be a lot of convergence going on between gift cards, loyalty programs, and mobile wallets. I mean, if you’re […]

Net Neutrality Update

August 5, 2014

Brian Kilcourse

Back in 2005, UK-based future scenario planner and author Eamonn Kelly published Powerful Times: Rising To the Challenge Of Our Uncertain World. The author stated, “…today’s global economy depends heavily on the developed world’s physical infrastructure; its components literally enable the international flow of goods and services. We tend to take this for granted, assuming […]

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