Newsletter

What The TPP Means To You

July 28, 2015

Brian Kilcourse

A few weeks back, the U.S. Congress and the White House were going around the horn on whether or not to give the president “fast track” authority to negotiate the terms of a trade agreement called the “Trans Pacific Partnership” (“TPP”). To put this in historical context, the U.S. Constitution has something called the Treaty […]

History of Omni-Channel Part 7: When Demand Breaks

July 28, 2015

Nikki Baird

This is part 7 of an on-going series on the history of omni-channel. Part 1 addressed the point when customer centricity and “cross-channel” (the early days of omni-channel) first merged and became the foundation of what most people mean when they say omni-channel today. Part 2 talked about the tipping point of executive awareness, when […]

Navigating Retailer In-Store Technology Needs

July 28, 2015

Paula Rosenblum

A trend has been building over the past three years and it seems to have reached critical mass – retailers are recognizing the real importance of the in-store employee in creating a better in-store experience for consumers. On the surface this sounds great, but we found somewhat conflicting data in this year’s store benchmark report: […]

Prime Day: What The Heck Was That?

July 21, 2015

Paula Rosenblum

I confess to being completely flummoxed over Amazon’s mid-summer sales event “Prime Day.”  Like many, I looked forward to it, expecting to find interesting deals on items I’ve been waiting to buy. Prime Day came, and like millions of others, I went to the site to see what was available.  I found nothing of interest, […]

Jet.com’s Imminent Take-Off

July 21, 2015

Nikki Baird

By the time you read this, jet.com will have been open for business to the public for several hours now, and reviews will undoubtedly be pouring in. Hopefully consumers will view the site more favorably than Amazon’s #PrimeDayFail – though this does perhaps explain the timing, if not the execution of Amazon’s promotional day. I’ve […]

Tilted Tables: What Consumer Devices Are Really Doing To Stores

July 21, 2015

Steve Rowen

There is no shortage of ways consumer-grade technologies stand to benefit consumers during the shopping process; it is genuinely unfathomable how powerful – and cheap – these tools have become. However, whereas many retailers have historically done everything they can to discourage/ignore the use of these devices (often embodied by the reticence to provide consumer-access […]

Who Owns The Customer Profile In Retail?

July 14, 2015

Nikki Baird

Last year I posed the question “Who owns the customer experience in retail?” It was the kind of question that generated a lot of debate – arguments that are still happening inside retailers today. But in my travels during this year’s spring conference season, it occurred to me that there is an even more fundamental […]

Happy Birthday, Amazon

July 14, 2015

Brian Kilcourse

On July 16th, 1995, Amazon’s website went live to the public. To put that date into historical context, that was the same year that Netscape went public. It was also the same year that at my company, the CTO and I proposed something we called the “e-store initiative” to the Board of Directors. We were […]

Going To The Store, And What Awaits Us There

July 14, 2015

Steve Rowen

People go to stores for a reason. Why? At this point, it’s different for pretty much everyone. Some just want to get out of the house. Some may want to steal away from work for a few. Some are looking to physically experience the items they’ve been looking at online for hours on end. But […]

How Excited Should You Be For The Internet Of Things?

June 30, 2015

Brian Kilcourse

Back in 2008, I wrote a Retail Paradox Weekly piece where I recounted a conversation with a friend from the venture capital world. He was explaining why venture capitalists tend to stay away from retail-specific tech innovations: “venture capitalists have found that retail is a poor sector to target, because retailers tend to be cheap […]

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