Author Archives: Paula Rosenblum

The Perils And Plusses Of Being Apple

17 March 2015, 09:51

Paula Rosenblum

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Last Wednesday, Apple had a major problem with three services. The App Store (for iOS and Macs), iCloud and iTunes were down for approximately ten hours. This problem brought into sharper focus for me just how many minefields the world’s most valuable company has to navigate. What’s it like to be the most valuable company […]

The Fraud Of Apple Pay Fraud

10 March 2015, 09:38

Paula Rosenblum

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Last week I received four or five different emails advising me that “Fraud is Running Rampant on Apple Pay.” This is a pretty provocative statement and I felt obligated to research the particulars. The results were published in my blog on Forbes, but I thought it worthwhile to re-post here. I spent enough time researching […]

Welcome To The Year Of The Retail Store Employee

3 March 2015, 08:43

Paula Rosenblum

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I originally posted the bulk of this piece on Forbes. After it was posted, Walmart made additional announcements: most notably committing $100 million over five years to help in-store and other entry-level workers improve work skills and advance their skills. We’re going to be examining ways retailers are improving employees lives over the course of […]

Leapfrogging The Competition

24 February 2015, 10:04

Paula Rosenblum

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A foundational principle of RSR’s research is that Retail Winners think and do things differently than the competition. While a company might get lucky, and hit on a unique, desirable product that drives great sales for a period of time, history has shown us that in and of themselves a special product or category just […]

Best Buy, PetSmart, Trader Joe’s and Target: Field Trip!

10 February 2015, 09:32

Paula Rosenblum

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Frequent RSR readers know I am an Amazon Prime junkie, but some days, as an old friend used to say, “The sun is shining and the store windows are gleaming” and you’ve just got to go shopping. So it was this past Sunday. We drove past our original destination, Fairchild Gardens, and went instead to […]

Amazon: Who’s Afraid Of The Big Bad Wolf?

3 February 2015, 10:03

Paula Rosenblum

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While Amazon.com had a surprisingly profitable fourth quarter, according to RSR’s recent eCommerce benchmark, eCommerce in Context; Coping With Maturity, fewer than half of retailers view the on-line steam-roller as a competitive threat. In fact, these retailers have lost their fear of most of the “usual suspects” – Amazon, Walmart, Google and even their own […]

Mobile Retail Finds New Purpose

28 January 2015, 08:54

Paula Rosenblum

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It’s difficult to fathom how quickly retail is changing as a result of smart mobile devices. It is no secret that retailers are no longer in control, and the question has quickly become, “What can we do to get back in the game?” The good news is that retailers know their best chance right now […]

Big Banks vs. Retailers On Chip And Pin

20 January 2015, 09:43

Paula Rosenblum

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Cybersecurity is on everyone’s mind and somehow, I’ve found myself in the middle of the conversation. What I’ve learned is completely befuddling. Hence, I posted the following piece on Forbes right before the NRF Big Show. If any reader has a better understanding than I do on this subject, please shoot me an email! According […]

Door Busters For The 1%: What Retailers Can Learn

9 December 2014, 10:41

Paula Rosenblum

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Every year, the weekend after the Thanksgiving holiday, Miami becomes the epicenter of the art world (yes, really). Art Basel, Art Miami and a host of satellite events all around the Miami Beach and Miami showcase and offer for sale a mind-boggling array of modern and post-modern art and design. The main event takes up […]

Price Transparency On Steroids: The End Game

18 November 2014, 11:26

Paula Rosenblum

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As we careen into the 2014 Holiday Season, one thing is becoming apparent: the phenomenon called “Price Transparency” has moved on from simple things like a “RedLaser” app to full-fledged shopping bots that report the seemingly hourly changes of prices on the web. In the game of “find the lowest price,” consumers are still winning. […]

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