Author Archives: Paula Rosenblum

Door Busters For The 1%: What Retailers Can Learn

9 December 2014, 10:41

Paula Rosenblum

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Every year, the weekend after the Thanksgiving holiday, Miami becomes the epicenter of the art world (yes, really). Art Basel, Art Miami and a host of satellite events all around the Miami Beach and Miami showcase and offer for sale a mind-boggling array of modern and post-modern art and design. The main event takes up […]

Advanced Analytics: Now What?

9 December 2014, 09:59

Paula Rosenblum

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In retail, information = intelligence = Winning. But what are the best ways retailers can turn the data they collect into actionable information? To answer this, we need your help. Please take a few minutes to answer the questions in our 2015 Advanced Analytics benchmark survey. It should take you no longer than 10 minutes […]

Price Transparency On Steroids: The End Game

18 November 2014, 11:26

Paula Rosenblum

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As we careen into the 2014 Holiday Season, one thing is becoming apparent: the phenomenon called “Price Transparency” has moved on from simple things like a “RedLaser” app to full-fledged shopping bots that report the seemingly hourly changes of prices on the web. In the game of “find the lowest price,” consumers are still winning. […]

The Holiday Season, Pressure And Respectful Dissent

4 November 2014, 09:47

Paula Rosenblum

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Somehow, the year has flown by. It’s the beginning of November, and the holiday shopping season has begun. Earlier than it used to, but it’s here. We know that ever-more retailers plan to open their doors on Thanksgiving Day. And most of you know, we’re not crazy about the idea. Over the past couple of […]

Retailers Sending Mixed Signals To Customers On Mobile Payments

28 October 2014, 09:41

Paula Rosenblum

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Over the past year, I’ve had a fast-paced immersion into the world of payments and data security. Data breaches, Bitcoin, and now Apple Pay have become subjects I’ve been asked to both write and opine about. Without the help of companies like TSYS, friend Tim Toews and partner Brian Kilcourse, I’d be flailing in the […]

CIO Corner: Tips for the Holiday Season

21 October 2014, 09:01

Paula Rosenblum

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This week marks the start of the great Halloween retail surge. If you’ve ever been involved in a business selling party supplies or costumes, you know what I mean. My life as a CIO is far behind me now, as is the stress of those special seven days before Halloween, but I thought it’d be worthwhile […]

Introducing The CIO Corner. First Up: Tim Toews On Security

14 October 2014, 11:23

Paula Rosenblum

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In general, RSR discusses technology purely in the context of business issues. This is a big part of our value proposition. But periodically, Brian and I like to put on our ex-CIO hats. We, and others like us, have a wealth of experience that we’d like to share with our more recent counterparts. And so, […]

Shark Tank Goes Omni-Channel and Finds a Great Growth Strategy on Target

30 September 2014, 09:44

Paula Rosenblum

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True confession: I enjoy watching Shark Tank. It’s a guilty pleasure reality TV show where entrepreneurs pitch their products to a group of four or five Venture Capitalists (the “Sharks”). During last Friday night’s season premiere, I saw what I can only call a very clever growth strategy, one that is mirrored in a custom […]

The State of Home Delivery

23 September 2014, 09:48

Paula Rosenblum

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At RSR, some of our favorite projects are what partner Steve Rowen calls “bespoke” research, more commonly known as custom benchmarks. From time to time, we are commissioned to cover topics that might not otherwise become part of our research calendar, and this year, we’ve done quite a few. In the coming weeks, we hope […]

The Endless Data Security Saga Continues

16 September 2014, 11:15

Paula Rosenblum

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Home Depot is the latest retailer to experience a serious data breach. Consumers and retailers alike are no doubt asking, “Will it never end?” The short answer is, “Probably not.” I don’t need to give you a list of all the retailers that have been breached this year. It’s a long list, and depressing, especially […]

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