Author Archives: Paula Rosenblum

Navigating Retailer In-Store Technology Needs

28 July 2015, 10:59

Paula Rosenblum

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A trend has been building over the past three years and it seems to have reached critical mass – retailers are recognizing the real importance of the in-store employee in creating a better in-store experience for consumers. On the surface this sounds great, but we found somewhat conflicting data in this year’s store benchmark report: […]

Prime Day: What The Heck Was That?

21 July 2015, 11:27

Paula Rosenblum

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I confess to being completely flummoxed over Amazon’s mid-summer sales event “Prime Day.”  Like many, I looked forward to it, expecting to find interesting deals on items I’ve been waiting to buy. Prime Day came, and like millions of others, I went to the site to see what was available.  I found nothing of interest, […]

Organizational Inhibitors: Derailing Change

30 June 2015, 10:59

Paula Rosenblum

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RSR uses The BOOT Methodology© as a framework in all our research. Frequent readers will recognize “the BOOT”.  It’s an acronym and a model, and the model really works: B=Business Challenges retailers face that drive change. These are most typically external to the enterprise. A generic, common business challenge retailers face is “improving customer service […]

Is Overexpansion Cheapening Luxury Brands?

22 June 2015, 10:14

Paula Rosenblum

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A version of this article originally appeared in my Forbes blog. I thought it might be useful for RSR’s readers as well. And most importantly, I’m VERY curious to hear your thoughts too. In Miami, a new version of “The Design District” is rising out of the ashes of the old Design District. This four-block-square […]

GT Nexus Bridges: More Project Management Fundamentals

16 June 2015, 12:11

Paula Rosenblum

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Last week I spent some time at the GT Nexus Bridges User Group Conference. This is the second conference I attended this year where project management fundamentals were highlights of the program. The other was JDA’s Focus conference, where I was treated to a session on capturing business requirements. This particular session featured Vantage Operations […]

Epicor Spins Off Retail Solutions Business

12 May 2015, 09:40

Paula Rosenblum

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In a move that I can only call “win-win,” Epicor’s Retail Solutions Business is being spun off into a separate entity from its parent, Epicor Software Corporation. Overall, it’s hard to find anything to complain about in this deal. At last year’s user group conference in Las Vegas (Insight 2014), the only part of the […]

Capturing Critical Business Requirements: What Every Business Person Should Know

4 May 2015, 18:44

Paula Rosenblum

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JDA’s Focus included a session that really should be required viewing for anyone involved in any kind of technology development. The session was presented by Pam Sheen, Solution Manager for Enterprise Store Operations for Dunkin’ Brands, and, corny as it may sound, it was like music to my former CIO ears. Here’s why. In some […]

How Netflix Turned Around Its Fortunes: A Lesson For Laggards

28 April 2015, 08:47

Paula Rosenblum

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At RSR, we talk a lot about Retail Winners and laggards. Our definition is pretty straightforward – Winners’ comparable sales exceed inflation, laggards’ comparable sales are below the inflation rate. Sometimes our research paints a picture of laggards in a hopeless spiral they seemingly cannot escape. But companies like Netflix show that victory can indeed […]

There It Goes Again: WSJ And NY AG Attack Retailers For Work Schedules

13 April 2015, 19:01

Paula Rosenblum

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Several years ago (September 2008), the Wall Street Journal published one of the most poorly researched articles about retail workforce management I’ve ever read. It was delicately titled, “Retailers Reprogram Workers in Efficiency Push.” Apparently the WSJ’s retail reporter at the time was invited to a WFM software vendor’s user group conference and provided open […]

The Next Generation Panama Canal Will Help Retailers Keep Costs Down

7 April 2015, 11:10

Paula Rosenblum

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Periodically over the past several years I’ve heard conversation about the Panama Canal expansion project. Of course, in my mind’s eye, that expansion was “way off in the future” but time being what it is, it’s actually just around the corner. The project will be completed in 2016. My friend and fellow analyst Vinnie Merchandani […]

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