Author Archives: Paula Rosenblum

How Netflix Turned Around Its Fortunes: A Lesson For Laggards

28 April 2015, 08:47

Paula Rosenblum

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At RSR, we talk a lot about Retail Winners and laggards. Our definition is pretty straightforward – Winners’ comparable sales exceed inflation, laggards’ comparable sales are below the inflation rate. Sometimes our research paints a picture of laggards in a hopeless spiral they seemingly cannot escape. But companies like Netflix show that victory can indeed […]

There It Goes Again: WSJ And NY AG Attack Retailers For Work Schedules

13 April 2015, 19:01

Paula Rosenblum

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Several years ago (September 2008), the Wall Street Journal published one of the most poorly researched articles about retail workforce management I’ve ever read. It was delicately titled, “Retailers Reprogram Workers in Efficiency Push.” Apparently the WSJ’s retail reporter at the time was invited to a WFM software vendor’s user group conference and provided open […]

The Next Generation Panama Canal Will Help Retailers Keep Costs Down

7 April 2015, 11:10

Paula Rosenblum

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Periodically over the past several years I’ve heard conversation about the Panama Canal expansion project. Of course, in my mind’s eye, that expansion was “way off in the future” but time being what it is, it’s actually just around the corner. The project will be completed in 2016. My friend and fellow analyst Vinnie Merchandani […]

Prime Now: Why Amazon Could Make Real Profits With ‘Just in Time’ Home Delivery

31 March 2015, 10:21

Paula Rosenblum

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I greeted the announcement that Prime Now was coming to a neighborhood near me with interest. For those unaware, “Prime Now” is Amazon.com’s same day delivery experiment. Currently, Prime Now cities are Miami, Dallas, New York (!?), and Baltimore with plans to expand into more metropolitan areas over the course of 2015. Prime Now has […]

The Perils And Plusses Of Being Apple

17 March 2015, 09:51

Paula Rosenblum

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Last Wednesday, Apple had a major problem with three services. The App Store (for iOS and Macs), iCloud and iTunes were down for approximately ten hours. This problem brought into sharper focus for me just how many minefields the world’s most valuable company has to navigate. What’s it like to be the most valuable company […]

The Fraud Of Apple Pay Fraud

10 March 2015, 09:38

Paula Rosenblum

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Last week I received four or five different emails advising me that “Fraud is Running Rampant on Apple Pay.” This is a pretty provocative statement and I felt obligated to research the particulars. The results were published in my blog on Forbes, but I thought it worthwhile to re-post here. I spent enough time researching […]

Welcome To The Year Of The Retail Store Employee

3 March 2015, 08:43

Paula Rosenblum

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I originally posted the bulk of this piece on Forbes. After it was posted, Walmart made additional announcements: most notably committing $100 million over five years to help in-store and other entry-level workers improve work skills and advance their skills. We’re going to be examining ways retailers are improving employees lives over the course of […]

Leapfrogging The Competition

24 February 2015, 10:04

Paula Rosenblum

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A foundational principle of RSR’s research is that Retail Winners think and do things differently than the competition. While a company might get lucky, and hit on a unique, desirable product that drives great sales for a period of time, history has shown us that in and of themselves a special product or category just […]

Best Buy, PetSmart, Trader Joe’s and Target: Field Trip!

10 February 2015, 09:32

Paula Rosenblum

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Frequent RSR readers know I am an Amazon Prime junkie, but some days, as an old friend used to say, “The sun is shining and the store windows are gleaming” and you’ve just got to go shopping. So it was this past Sunday. We drove past our original destination, Fairchild Gardens, and went instead to […]

Amazon: Who’s Afraid Of The Big Bad Wolf?

3 February 2015, 10:03

Paula Rosenblum

0

While Amazon.com had a surprisingly profitable fourth quarter, according to RSR’s recent eCommerce benchmark, eCommerce in Context; Coping With Maturity, fewer than half of retailers view the on-line steam-roller as a competitive threat. In fact, these retailers have lost their fear of most of the “usual suspects” – Amazon, Walmart, Google and even their own […]

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