Author Archives: Paula Rosenblum

Blind Spot Series: What’s In Grocery Retailers’ Merchandise Planning Blind Spot?

21 August 2014, 13:01

Paula Rosenblum

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Grocers have historically lagged other retail sub-verticals in inventory management technology adoption. While they’ve taken the lead on price and promotions management, they otherwise have generally been distinguished by poor-to-non-existent perpetual inventory systems, store-based ordering, and lack of centralized control. While these issues are easy to highlight as blind spots, it turns out that grocers […]

Manhattan Buys Global Bay Assets: What It Means for You

19 August 2014, 10:44

Paula Rosenblum

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Manhattan Associates took a leap into the front of the store with its purchase of Global Bay’s assets from VeriFone. It puts an exclamation point on the statement, “The store is now an active part of the supply chain” and moves the once sleepy WMS vendor into competition with some pretty heavy hitters. All that’s […]

Is Alibaba the Next Amazon?

11 August 2014, 17:28

Paula Rosenblum

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China’s Alibaba Group has been gathering attention in the US for some time. Its impending Initial Public Offering (IPO) is expected to potentially be the biggest in history. It didn’t take place on the original reported date of August 8 (partly due to some pesky regulatory snafus), but it’s coming soon. While these things sort […]

The Race To The Bottom: Consequences Coming Clear

5 August 2014, 09:03

Paula Rosenblum

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We’ve seen a busy couple of weeks in the retail industry. Walmart US’s CEO, Bill Simon abruptly resigned and was replaced by the company’s head of Asian oprations, Greg Foran. Target found its new CEO in Brian Cornell, currently at PepsiCo and formerly a retail executive at Michael’s and BJ’s Wholesale Club. Not to be […]

Only Employees Can Hug Your Customers

22 July 2014, 10:55

Paula Rosenblum

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A Gallup Poll study released on June 23, 2014 echoed what RSR has consistently found in our own research: namely that engaged and pleasant sales associates have a far greater impact on company performance than price, promotion, or social media. The study goes a step further to observe that organic growth in consumer-facing industries can […]

The CIO: Emerging or Submerging?

15 July 2014, 09:32

Paula Rosenblum

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Last week, RSR’s partners took our first crack at a 2015 Benchmark report agenda. Gosh, this year is flying by. One study we discussed was “The Re-emergence of the CIO.” We haven’t done a report purely on the state of IT in four years, and it seemed time to take the temperature of the industry […]

Alibaba Moves Into Main Street

1 July 2014, 08:21

Paula Rosenblum

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Editor’s Note: This article was originally published on Forbes’ blog, but I was very curious to find out our retailer readers thoughts. Since it was published, 11 Main has gone live. I stopped by the site and found the merchandise quirky but very expensive. In a quirky turn of fate, the site is featuring “Made […]

Where Have All the CEOs Gone?

10 June 2014, 11:13

Paula Rosenblum

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While at Sapphire last week, I took a call from Phil Wahba, a reporter at Fortune. The original topic was about Target’s couponing app, Cartwheel. But the subject turned from that to the company’s search for a new CEO. In the course of that conversation, I had an epiphany. Phil asked the question, “Why didn’t […]

Apple’s Got the Beat(s)

3 June 2014, 11:25

Paula Rosenblum

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By now you know that Apple has agreed to pay $3 billion to buy Beats. The company’s main tangible businesses are its end of high end speakers and music gear and a streaming music service. Its main intangible asset is something Apple finds itself in need of: coolness. Even though one of Beats’ founders, Jimmy […]

Mobile Payment Update: Still Not a Happening Thing in the US

13 May 2014, 09:48

Paula Rosenblum

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A couple of weeks ago I wrote a piece on my Forbes blog about mobile payment adoption, or lack thereof in the US. Specifically, I highlighted some data that was served up to me by Balance Innovations, who’d done a survey of college students. Even though as a cash management solution, the results were potentially […]

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